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  • 25 Jul 2006
  • First Look

First Look: July 25, 2006

organizational field, we will limit our attention to theories, models, and studies of cognition that have their root in the psychology of how people make decisions. The areas View Details
Keywords: Sean Silverthorne
  • 2024
  • Working Paper

The Wade Test: Generative AI and CEO Communication

By: Prithwiraj Choudhury, Bart S. Vanneste and Amirhossein Zohrehvand
Can generative artificial intelligence (Gen-AI) transform the role of the CEO? This study investigates whether Gen-AI can mimic a human CEO and whether employees display aversion to Gen-AI communication. We present a framework of Gen-AI aversion that distinguishes... View Details
Keywords: Business or Company Management; AI and Machine Learning; Perception; Communication
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  • 14 Aug 2019
  • Sharpening Your Skills

The Manager's Guide to Leveraging Disruption

In 1995, Harvard Business School professors Clayton M. Christensen and Joseph L. Bower wrote a seminal article for Harvard Business Review, Disruptive Technologies: Catching the Wave. Those words launched the theory View Details
Keywords: by Sean Silverthorne
  • 12 Aug 2013
  • Research & Ideas

‘Hybrid’ Organizations a Difficult Bet for Entrepreneurs

Consider two organizations with the same noble purpose: to solve the problem of poor eyesight in developing countries. The first, the Centre for Vision in the Developing World, follows a traditional nonprofit model, soliciting donations... View Details
Keywords: by Michael Blanding
  • February 1994
  • Case

Xerox Corp.: The Customer Satisfaction Program (A)

A rewritten version of an earlier case, Xerox Corp.: The Customer Satisfaction Program. Does not provide an update and no new content is added. The new (A) and (B) case structure merely isolates the service guarantee issue. View Details
Keywords: Machinery and Machining; Customer Satisfaction
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  • 01 May 2018
  • First Look

First Look at New Research and Ideas, May 1, 2018

concise chapters, leading authorities and up-and-coming scholars explore fundamental issues and current controversies. The volume systematically reviews the empirical evidence base and presents influential theories View Details
Keywords: Sean Silverthorne
  • 11 Aug 2009
  • First Look

First Look: August 11, 2009

Value: An Examination of Equity Betas and Bid-Ask Spreads Authors:Edward J. Riedl and George Serafeim Abstract Finance theory suggests that information risk—that is, the uncertainty regarding valuation... View Details
Keywords: Martha Lagace
  • January–February 2025
  • Article

Want Your Company to Get Better at Experimentation?: Learn Fast by Democratizing Testing

By: Iavor Bojinov, David Holtz, Ramesh Johari, Sven Schmit and Martin Tingley
For years, online experimentation has fueled the innovations of leading tech companies, enabling them to rapidly test and refine new ideas, optimize product features, personalize user experiences, and maintain a competitive edge. The widespread availability and lower... View Details
Keywords: Technological Innovation; AI and Machine Learning; Analytics and Data Science; Product Development; Competitive Advantage
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  • 18 Sep 2013
  • Research & Ideas

Unspoken Cues: Encouraging Morals Without Mandates

accounts, meaning that they were written by people paid by their employers to work in these "field" sites. For instance, Melvin Dalton's seminal piece on managers' roles, titled Men Who Manage: Fusions of Feeling and View Details
Keywords: by Sean Silverthorne; Education
  • 23 Jul 2013
  • First Look

First Look: July 23

when network effects lead to unfavorable expectations about supplier participation, whereas it is shifted towards the marketplace for long-tail products. We thus provide a theory of which products an... View Details
Keywords: Anna Secino
  • June 2012
  • Article

Short Termism: Don't Blame the Investors

By: Francois Brochet, George Serafeim and Maria Loumioti
The article presents research on executives and corporation investor relations. A study is conducted of the language used by executives in conference calls discussing earnings with investors and financial analysts. A correlation was found between the use of language... View Details
Keywords: Financial Management; Business Earnings; Managerial Roles; Investment; Agency Theory; Communication Strategy; Business and Shareholder Relations
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  • 11 Dec 2007
  • First Look

First Look: December 11, 2007

Thinking Locally? The Influence of Local Communities on Organizations Authors:Christopher Marquis and Julie Battilana Abstract We develop an institutional theory of how local... View Details
Keywords: Martha Lagace
  • Working Paper

Shifting Work Patterns with Generative AI

By: Eleanor W. Dillon, Sonia Jaffe, Nicole Immorlica and Christopher T. Stanton
We present evidence on how generative AI changes the work patterns of knowledge workers using data from a 6-month-long, cross-industry, randomized field experiment. Half of the 7,137 workers in the study received access to a generative AI tool integrated into the... View Details
Keywords: AI and Machine Learning; Behavior; Time Management
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  • 16 Sep 2015
  • News

Built for Speed

Rogers breaks in. “OK, guys, let’s try and keep the rest of these to about a minute.” He has other calls to make. On the next call, travel options are weighed (Toulouse? Berlin? Paris?) for meetings with a potential European collaborator.... View Details
Keywords: Dan Morrell; Machinery Manufacturing; Manufacturing
  • 20 Feb 2007
  • First Look

First Look: February 20, 2007

research. Learning and Equilibrium as Useful Approximations: Accuracy of Prediction on Randomly Selected Constant Sum Games Authors:Ido Erev, Alvin E. Roth, R. Slonim, and Greg Barron Periodical:Economic View Details
Keywords: Martha Lagace
  • 17 May 2011
  • First Look

First Look: May 17

founders. To motivate the empirical analysis we develop a simple theory of costly bargaining, where founders trade off the simplicity of accepting an equal split, with the... View Details
Keywords: Sean Silverthorne
  • 06 Aug 2018
  • Research & Ideas

Supersmart Manufacturing Tools are Lowering Prices on TVs, Bulbs, and Solar Panels

something into mechanisms within that machine that allow the process to become routine and repeatable. Let’s use an example. Many of us have seen glassblowers who manipulate a glowing hot lump View Details
Keywords: by Sean Silverthorne; Manufacturing; Electronics
  • November 2003 (Revised August 2005)
  • Case

Reinventing the Automobile: General Motors' AUTOnomy Project

By: Alan D. MacCormack and Kerry Herman
Describes the history of General Motor's attempts to develop a hydrogen fuel-cell powered car. As of 2003, GM developed several prototypes of such a vehicle to demonstrate the viability of the overall concept. Many uncertainties remained, however, with respect to the... View Details
Keywords: Problems and Challenges; Management; Information Technology; Transition; Competency and Skills; Disruptive Innovation; Machinery and Machining; Auto Industry
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  • Article

Mitigating Bias in Adaptive Data Gathering via Differential Privacy

By: Seth Neel and Aaron Leon Roth
Data that is gathered adaptively—via bandit algorithms, for example—exhibits bias. This is true both when gathering simple numeric valued data—the empirical means kept track of by stochastic bandit algorithms are biased downwards—and when gathering more complicated... View Details
Keywords: Bandit Algorithms; Bias; Analytics and Data Science; Mathematical Methods; Theory
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  • 31 May 2016
  • First Look

May 31, 2016

benefit of increasing equity risk declines. We show that there is an interior optimum and that it is reached at lower leverage for firms with high asset risk. Empirically, the risk anomaly tradeoff theory... View Details
Keywords: Sean Silverthorne