Service Quality Competition - Publications - Faculty & Research

20 Mar 2000
Research & Ideas

No Place Like Home: America’s Housing Crisis and Its Impact on Business

essential blue-collar positions. Says Harvey, "Firms must respond to these realities with higher wages, which make the goods and services they produce more expensive, which in turn makes the overall economy less View Details

Keywords: by Garry Emmons; Construction; Real Estate

16 Jul 2024
Research & Ideas

Weighing Digital Tradeoffs in Private Equity

innovation, PE firms are discovering new sources of value creation, new research shows. Moreover, the PE industry itself has become more competitive as the number of PE firms grows, prompting firms to explore a new way of boosting the... View Details

Keywords: by Michael Blanding; Financial Services

11 Aug 2003
Research & Ideas

Cheap, Fast, and In Control: How Tech Aids Innovation

what are some of the possible negative consequences of remaining stagnant? Stefan Thomke: Competitive environments and technologies are constantly changing, which creates both wonderful opportunities to innovate and grave threats if we... View Details

Keywords: by Wendy Guild

22 Nov 2017
News

How to Build a Winning Culture on a Losing Team

had a long career in sports management, including an earlier stint running the business side of the Knicks, the WNBA's Liberty and the NHL's Rangers as the president of Madison Square Garden sports. But as inherent as competition is to... View Details

05 Jun 2013
What Do You Think?

Do We Need to Extend ‘No Surprises Management?’

get to the top, quality people keep you there." Other respondents helped develop a kind of construct for NSM, one encompassing a number of other management behaviors. For example, Gerald Nanninga couched his support in these terms:... View Details

Keywords: by James Heskett

05 Mar 2014
What Do You Think?

When Will the Next Dot.com Bubble Burst?

quality of information better but the speed as well." Ralflippold felt we will face a bubble at some time, but suggested that bubbles have a positive side to them, that they are on one side of a fine line, a line that is beneficial... View Details

Keywords: by James Heskett; Publishing; Retail

02 May 2011
Research & Ideas

Casino Payoff: Hands-Off Management Works Best

the "comp," or complimentary benefit, which can include a free dinner at a hotel restaurant, reduced-priced tickets and good seats to a show, or even free lodging in deluxe accommodations. In short, casino hosts are the ultimate customer View Details

Keywords: by Dennis Fisher; Entertainment & Recreation

10 Jul 2000
Research & Ideas

The State of the Markets

and help provide a variety of services for a wide range of customers. "There is a direct relationship," he said, "between technological development and the liquidity of markets. We are all involved in generating more... View Details

Keywords: by James E. Aisner

29 Dec 2019
Research & Ideas

Read Our Most Popular Research Stories of 2019

dynamic distinction helps for understanding whether and how sustainability practices can help companies establish a competitive advantage over time. The Economic Effects of Private Equity Buyouts This study of 6,000 private equity buyouts... View Details

Keywords: by Sean Silverthorne

01 Mar 2011
News

James McNerney Jr.

McNerney: It’s all about being globally competitive and creating U.S. jobs. Illustration by Andy Friedman Related Links The Path to Economic Revival Making Their Way Squawk Box at HBS - Jim McNerney, Dean Nitin Nohria, and University... View Details

Keywords: Julia Hanna; interview; Transportation Equipment Manufacturing; Manufacturing; Air Transportation; Transportation

18 Feb 2014
First Look

First Look: February 18

exploit the grand cru classification of the chateaux of the Médoc, created in 1855, as a fixed hierarchical symbol of class status. The classification cannot be reversely affected by the quality chateaux produce or the prices they charge,... View Details

Keywords: Sean Silverthorne

02 Jun 2011
News

Serious Fun

The educational power of video games and simulations to teach everyone from fighter pilots to senior managers is well documented. Games, after all, are fun. Our competitive instinct kicks in, and before we know it we’ve lost an hour to... View Details

Keywords: Julia Hanna; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services

01 May 2020
In Practice

COVID-19’s Hard Lessons Might Prepare Business for Climate Change

Uncertain Times (Harvard Business Review) Read COVID-19 coverage from Working Knowledge John D. Macomber: Safety will become a competitive advantage Companies who serve patrons in person—whether it’s restaurants or airlines or ballparks... View Details

Keywords: by Danielle Kost

Web

South Asia - Global Activities 2021

offering designed to help senior executives in India, one of the fastest-growing economies in the world, elevate their leadership skills and drive success in this competitive market. Since then, some 300 business leaders have participated... View Details

03 Feb 2009
First Look

First Look: February 3, 2009

the type of financing firm. The additional empirical results allow us to distinguish the property-rights explanation from alternative stories, based on uncertainty and asymmetric information about the project quality or research... View Details

Keywords: Martha Lagace

20 Sep 2013
News

Connections Add Up

and it opened my eyes and I just loved the class." Morrison believes every skill she learned at HBS has helped her at some point. But the class she says made most impact was Competition and Strategy, taught by Andrall Pearson. "He taught... View Details

Keywords: Jill Radsken; Educational Support Services; Educational Support Services; Educational Support Services; Educational Support Services

01 Oct 2000
News

Faculty Retirements

One of them, "Managing Our Way to Economic Decline," a 1980 piece coauthored with the late William Abernathy, became a classic for its warnings about the dangers of sacrificing long-term technological competitiveness in favor of... View Details

01 Dec 2006
News

One-on-One with Jeff Hicks

always going to be here, but we needed to have a base of operations closer to California, where we do a lot of work, and Boulder is a great quality of life complement to Miami. Last year we had to close the agency for about a week after a... View Details

Keywords: Julia Hanna; Advertising, Public Relations, and Related Services; Advertising, Public Relations, and Related Services

19 Apr 2018
News

One Last Pitch

The 2018 New Venture Competition started last fall with 360 teams. By Wednesday, April 18, just 12 teams—four finalists from each of the Alumni, Student Social Enterprise, and Student Business tracks—were left standing, vying for $315,000... View Details

Keywords: Jennifer Myers