Scaling Service Operations - Publications - Faculty & Research

01 Mar 2009
News

Your Taxi Is Waiting

service DayJet, launched in October 2007, placed an up-front order for 239 Eclipse 500s and used a chancier, less profitable per-seat pricing model for its Florida-based operations. The company ran out of money and ceased View Details

Keywords: Julia Hanna; Air Transportation; Transportation

10 May 2016
First Look

May 10, 2016

of the information externality exceeds the subsidy that would be necessary to operate the service. We estimate each dollar spent on the service yields a $10 private return. Download working paper:... View Details

Keywords: Carmen Nobel

Profile

Philipp Schäelli

would be the ideal place to achieve all these 3 goals. It's very strong reputation and career support services allowed me to explore all types of different career options. With the strong foundation of the first year curriculum, and the... View Details

Keywords: Financial Services; Financial Services

01 Dec 2017
News

The First Five Years: Emmanuel Straschnov (MBA 2012)

people build things was very rewarding to him, and he felt he could do this at a larger scale for general-purpose programming. Josh started working on this idea in December 2011, more as a personal project; it wasn't even called Bubble... View Details

01 Jun 2013
News

Five Bright Ideas

living on the cusp of a golden age of educational measurement. I'm optimistic that we will use it to find, replicate, and scale up the best ideas that already exist." View Details

Keywords: Educational Services; Educational Services; Educational Services; Educational Services

01 Sep 2011
News

Alumni Book Briefs

Raising Eyebrows: A Failed Entrepreneur Finally Gets It Right by Dal LaMagna (MBA ’70) (Wiley) When LaMagna graduated from HBS, his entrepreneurial activities — including operating discos in drive-in theaters and working with the 1960s... View Details

Keywords: Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services

01 Mar 2017
News

A Healthy Profit

Quelch. New energy efficiency initiatives also saw their greenhouse gas footprint drop by 19 percent between 2005 and 2012. COMMUNITY HEALTH “Royal Caribbean donates a lot of used furniture and household goods in the ports where they call,” says Quelch. “They’ll also... View Details

Keywords: Dan Morrell

01 Sep 2007
News

Giving New Ventures a Boost

Some $80,000 in cash and in-kind legal and accounting services were awarded to winners and runners-up in the 11th annual HBS Business Plan Contest last April. Traditional track winner Sandra Nudelman (MBA ’07) and her sister Michele, a... View Details

Keywords: Educational Services; Educational Services

01 Mar 2009
News

An Excerpt from The Innovator’s Prescription: A Disruptive Solution for Health Care

“The current health-care system generally is modular. Specialized companies operate hospitals, process paperwork, negotiate blanket service contracts, and manage outpatient and retail clinics. Most doctors’... View Details

Keywords: Health, Social Assistance

Web

Staff Directory | Baker Library

Specialist Baker Research & Data Services Areas of Expertise: data licensing and vendor relationships, data sourcing and access. Jen Beauregard Information Research Specialist Baker Research & Data Services... View Details

09 Jul 2024
Research & Ideas

Are Management Consulting Firms Failing to Manage Themselves?

recruits by five to 10 months. McKinsey, for example, has laid off both non-client and client service staff, and for the first time in its history, has offered buyouts to hundreds of senior associates. Meanwhile, public consulting firm... View Details

Keywords: by David Fubini; Consulting

09 Jan 2014
News

Tapping into Opportunity

beverage companies, and they know they have major water issues." This has created a rapidly increasing demand for technologies and services to discover, manage, filter, and disinfect and/or desalinate water, and to improve infrastructure... View Details

Keywords: Constantine von Hoffman; Business and Environment Initiative; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services

01 Mar 2005
News

House of Bread on the Rise

operated by franchisees. Based on her Santa Cruz experience, McCann makes a point of telling her franchise owners that they need to live within a half-hour of the bakery. “In that first year, running a small business is like having a... View Details

Keywords: Margie Kelley; Food Services and Drinking Places; Food Services and Drinking Places

25 Aug 2022
News

Case Study: Sound Check

making sure our existing customers still win and that we can still grow in that market,” says Pemberton. Should LS stick with the formula that’s been working, or should they make the leap to enterprise sales and commit to the scaling it... View Details

Keywords: Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services

27 Feb 2020
Sharpening Your Skills

How Following Best Business Practices Can Improve Health Care

Either Heal Health Care?A public insurance option could use its scale to hold prices down, but only if the approach avoids the financing gimmicks that are undermining Medicare. Research Papers Cohort Turnover and View Details

Keywords: by Sean Silverthorne; Health; Medical Devices & Supplies

Web

Blog | Social Enterprise | Harvard Business School

Impact Measurement Inclusive Finance International Development K-12 Education Leadership Fellows Leadership in Challenging Times MBA Programs Microfinance Non Profit Management Nonprofit Supportive Services Public Sector Public-Private... View Details

30 Jun 2015
First Look

First Look: June 30, 2015

leaders focus on the few things that produce results and experiences for the right customers; (3) the best service operating strategies don't require tradeoffs, so leaders foster "both/and"... View Details

Keywords: Carmen Nobel

February 1996 (Revised April 2004)
Case

Eli Lilly and Company: Innovation in Diabetes Care

By: Clayton M. Christensen

Summarizes Eli Lilly's history of innovation in its business, describing how the dimensions along which innovations have been made in the industry have changed. Lilly's innovation strategy has been to pursue ever higher performance products, while others in the... View Details

Keywords: Change; Product; Service Delivery; Product Development; Innovation and Management; Innovation Strategy; Health Care and Treatment; Pharmaceutical Industry

Citation

Educators

Purchase

January 1989 (Revised March 1995)
Case

Du Pont Freon Products Division (A)

By: Richard H.K. Vietor and Forest L. Reinhardt

In 1988, the Du Pont Co. is abruptly confronted with solid scientific evidence that chlorofluorocarbons are destroying the earth's ozone shield. Du Pont, with its Freon brand product line serving markets for foam insulation, electronics solvents, and especially... View Details

Keywords: Business Divisions; Policy; Management; Brands and Branding; Production; Service Operations; Natural Environment; Competition; Corporate Strategy; Environmental Sustainability