Filter Results:
(3,572)
Show Results For
- All HBS Web
(3,572)
- People (22)
- News (918)
- Research (2,217)
- Events (8)
- Multimedia (2)
- Faculty Publications (1,206)
Show Results For
- All HBS Web
(3,572)
- People (22)
- News (918)
- Research (2,217)
- Events (8)
- Multimedia (2)
- Faculty Publications (1,206)
- 02 Sep 2014
- First Look
First Look: September 2
https://www.hbs.edu/faculty/Pages/download.aspx?name=14-062.pdf September 2014 Managing Consumer Services: Factory or Theater Customer Experience and Service Design By: Karmarkar, Uday, and Uma R. Karmarkar Abstract—While View Details
Keywords: Sean Silverthorne
- 01 Sep 2010
- News
A Day’s Pay
Times (June 3, 2010). “It’s kind of hard to take the farmworker out of the kid and the legislator when you come from farmworker stock and you see what your parents and grandparents have gone through.” As for the future, Florez said public View Details
- 03 Aug 2010
- First Look
First Look: August 3
performance. Download the paper: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1437027 Leniency in Private Regulatory Enforcement: The Role of Organizational Scope and Governance Authors:Lamar Pierce and Michael W. Toffel Abstract... View Details
Keywords: Martha Lagace
- 08 Jul 2014
- First Look
First Look: July 8
isolated markets in which a nationwide retail bank conducted business over a five-year period. We find that customers defect at a higher rate from the incumbent following increased service quality (price)... View Details
Keywords: Carmen Nobel
- Web
Blog | Social Enterprise | Harvard Business School
Impact Measurement Inclusive Finance International Development K-12 Education Leadership Fellows Leadership in Challenging Times MBA Programs Microfinance New Venture Competition Non Profit Management Nonprofit Supportive Services Public... View Details
- Web
Expanding Perspectives Across Board Leadership - Alumni
complimentary access to Equilar's governance knowledge center Receive exclusive member discounts to Equilar's board education forums Do you want to share a board opportunity with us? Fill out this form , or contact Daniella Diniz (... View Details
- Web
Event Guidelines | About
All relevant policies, rules, and guidelines governing events should be reviewed in advance, and must be observed while using HBS facilities. This is for the benefit of all community members, to maintain security and safety, and to ensure... View Details
- 08 Oct 2012
- Research & Ideas
The Immigrants Who Built America’s Financial System
else struck you as you were writing this book? A: I was surprised that Gallatin was involved so deeply in managing the governments of Presidents Jefferson and Madison, and by the significant diplomatic role he played in negotiating an end... View Details
- 12 Nov 2013
- First Look
First Look: November 12
GlaxoSmithKline: Sourcing Complex Professional Services Pharmaceutical company GlaxoSmithKline (GSK) uses an innovative new approach to procuring outside legal counsel: it replaces relationship-based selection and law firms' traditional... View Details
Keywords: Sean Silverthorne
- 09 Aug 2004
- Research & Ideas
A Diagnostic for Disruptive Innovation
specific customer groups either are overserved or are unsatisfied nonconsumers. Overserved customers consume a product or service but don't need all its features or functionality. Three specific indicators point to this customer group:... View Details
- 01 Dec 2018
- News
Ask the Expert: Gimme Shelter
integrate supportive services to provide stability and reduce management costs for property owners. For example, a service provider can work with new tenants to create a monthly budget, ensure they pay their... View Details
Keywords: Jen McFarland Flint
- 01 Mar 2003
- News
Naina Lal Kidwai
impact in the country dramatically. She was instrumental in the NYSE listing of Wipro; in facilitating nationwide cellular phone service through a deal involving the Tata and Birla families and AT&T; and in a number of privatizations.... View Details
- 01 Sep 2005
- News
Trouble in Mouse Land
governance ratings published by magazines and various shareholder groups in order to illustrate the strengths and weaknesses of different governance measures.” The goal? To push students to consider what... View Details
- 24 Aug 2017
- News
Unlocking Potential
governments on the cost savings her program can provide. She says Reset is working to scale up toward a cost structure that is more affordable than prison {which in some states can cost more than $100,000 per year per inmate), with... View Details
- 01 Jun 2018
- News
Up by the Roots
information technology companies, as well as in complementary areas such as marketing, branding, and design—all of which can help nascent businesses gain a foothold in the marketplace. Plus, the way fintech straddles the broader technology and financial View Details
- 01 Sep 2024
- News
Far-Reaching Impact
Above: Teachers in India's daycare system draw on Rocket Learning's digital platform to enhance learning. Photo courtesy Rocket Learning When the news reached Namya Mahajan (MBA 2022) as her HBS graduation was approaching that she would receive financial assistance to... View Details
Keywords: Jennifer Gillespie
- 01 Jun 2008
- News
Faculty Books
looks at the emergence of capitalism and democracy as systems of economic and political governance and considers how they may be both mutually supportive and antagonistic. Chapters on the theory and history of these systems challenge the... View Details
- 21 Nov 2017
- First Look
First Look at New Research and Ideas, November 21, 2017
of recent large-scale asset purchases by central banks. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53531 Governance Through Shame and Aspiration: Index Creation and Corporate Behavior By: Chattopadhyay, Akash,... View Details
Keywords: Sean Silverthorne
- January 2007 (Revised April 2007)
- Background Note
Note on Lobbying
By: Felix Oberholzer-Gee, Libby Cantrill and Patricia Wu
Describes how companies engage the political and legal system and the rules and ethics associated with doing so. Focuses on the U.S. political and legal system, but also seeks to familiarize readers with lobbying norms and structures in the European Union and Japan. View Details
Keywords: Business and Government Relations; Ethics; Labor Unions; Legal Services Industry; Legal Services Industry; United States; Japan; European Union
Oberholzer-Gee, Felix, Libby Cantrill, and Patricia Wu. "Note on Lobbying." Harvard Business School Background Note 707-471, January 2007. (Revised April 2007.)
- Web
Winners & Success Stories | New Venture Competition
Krzyzewski, MBA 1997 Kim Moore, MBA 1997 Finale is a full-service, upscale restaurant concept serving desserts and beverages (coffee, tea, wine, and spirits). The business also includes a retail store featuring take-out desserts and... View Details