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  • All HBS Web  (5,647)
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Show Results For

  • All HBS Web  (5,647)
    • People  (24)
    • News  (1,690)
    • Research  (2,621)
    • Events  (46)
    • Multimedia  (69)
  • Faculty Publications  (1,690)
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  • 09 Nov 2023
  • News

From the Brink

money,” says Weiss, whose career included serving as head of investment banking for Lazard, the global financial advisory and asset management firm, and as publisher View Details
Keywords: Ralph Ranalli
  • 17 Jan 2019
  • Blog Post

MBA Curriculum Spotlight: Short Intensive Programs (SIPs)

Businesses  This SIP is designed for students who are focused on the rapidly changing world of sports media and sports technology. It will be focused on topics of interest to students who are considering... View Details
  • 23 Oct 2012
  • First Look

First Look: October 23

  PublicationsInflection Point: New Vision, New Strategy, New Organization Authors:Nancy O.Andrews and Nicolas P. Retsinas Publication:In Investing in What Works for America's Communities. San Francisco: Federal Reserve Bank of Boston,... View Details
Keywords: Sean Silverthorne
  • Web

Capturing & Disseminating Video/Photography During Course Activities | About

of this policy is to clarify the School’s position on capturing (e.g., photography, audio, video, live streaming and other formats) and/or disseminating (e.g., via the media or use of social media) content,... View Details
  • 14 Sep 2023
  • Blog Post

MBAs Accelerate Their Social Enterprise Ventures

long-term goal of expanding to encompass a comprehensive range of financial solutions. Sophy Wang: MOONWISE is a venture that aims to increase menstrual health literacy in China through digital media and... View Details
  • Web

The Art of American Advertising: 1865 - 1910

printing, companies with products to sell reached wholesalers, retailers, and home consumers through media of all shapes, sizes, colors, and imagery—from trade catalogs View Details
  • 13 Feb 2006
  • Research & Ideas

When Gender Changes the Negotiation

higher-ups. 3. Create transparency surrounding compensation and benefits. To encourage gender equity regarding compensation and career development, your company should codify View Details
Keywords: by Dina W. Pradel, Hannah Riley Bowles & Kathleen L. McGinn
  • 01 Oct 1997
  • News

J. Hughes Norton III

majestic Mediterranean-style clubhouse. On a nearby practice green, a solitary figure, virtually unnoticed, rolls 40-foot putts up to the pin as the fans and media stream by. It's last year's Open winner,... View Details
Keywords: Garry Emmons
  • 01 Apr 2013
  • Research & Ideas

First Minutes are Critical in New-Employee Orientation

Please fit in accordingly. But research suggests that employee orientation ought to be less about the company and more about the employee. In their paper "Breaking Them In or Revealing Their Best? Reframing Socialization around Newcomers'... View Details
Keywords: by Carmen Nobel; Web Services; Service; Telecommunications
  • Web

Social Enterprise - Faculty & Research

decisions about the role of corporations in society. This note includes five selected examples, including Tractor Supply addressing DEI programs and climate targets after an activist launched a social media... View Details
  • 25 Jul 2013
  • Research & Ideas

Why Unqualified Candidates Get Hired Anyway

high-growth group, or universities who weaken their academic achievements by admitting students who have earned high GPAs in high school without considering the ease of the schools' curricula. The research, published this week in the... View Details
Keywords: by Anna Secino; Education; Employment
  • 01 Dec 2023
  • News

Case Study: Staking a Claim

their problem and spend more effort at the top of the funnel than you’d like. Think about it: The usual catalyst to buy car insurance is to first buy a car. Same for homeowners’ insurance. These moments triggered discrete opportunities... View Details
Keywords: Jen McFarland Flint; Insurance Carriers and Related Activities; Insurance Carriers and Related Activities
  • 2009
  • Chapter

Creating Superior Customer Value in a Connected World

By: Ranjay Gulati
"In the early twenty-first century, customers are more demanding than ever, and difficult economic times make them all the more so. As customers tighten their wallets and increase their demands, firms face greater pressure to provide superior customer value. Reducing... View Details
Keywords: Customer Satisfaction; Customer Value and Value Chain; Consumer Behavior; Product Design; Social and Collaborative Networks; Value Creation
Citation
Related
Gulati, Ranjay. "Creating Superior Customer Value in a Connected World." In Business Network Transformation: Strategies to Reconfigure Your Business Relationships for Competitive Advantage, edited by Jeffrey Word. Jossey-Bass, 2009.
  • 13 Feb 2020
  • Book

Open Your Organization to Honest Conversations

New Video: Books@Baker Virtual Session with Michael Beer After prospering for more than 100 years, General Electric found itself in trouble in the early 2000s, facing the double wallop of a depressed energy sector and the financial crisis... View Details
Keywords: by Dina Gerdeman
  • Web

Doing Business with China: Early American Trading Houses - A Chronicle of the China Trade

Alumni Recruiting MBA Recruiting Recruiting Resources Alumni Bulletin Baker Library | Bloomberg Center Business History Review Harvard Business Publishing Harvard Business Review HBS Working Knowledge Close Harvard Business School About... View Details
  • 23 Aug 2006
  • Op-Ed

The Real Wal-Mart Effect

This opinion piece, first published in the New York Times in August 2005, has been updated by Pankaj Ghemawat for HBS Working Knowledge.Mighty Wal-Mart's headquarters in Bentonville, Arkansas, must feel less like a hotbed of retailing... View Details
Keywords: by Pankaj Ghemawat & Ken A. Mark; Retail
  • 08 May 2023
  • Research & Ideas

How Trump’s Anti-Immigrant Rhetoric Crushed Crowdfunding for Minority Entrepreneurs

Index from 2009 to 2021 to efforts by minority entrepreneurs to raise money on Kickstarter, which has raised $7.3 billion for popular projects such as opening restaurants and publishing comic books. “You can... View Details
Keywords: by Scott Van Voorhis
  • 20 Aug 2008
  • Op-Ed

The Time is Right for Creative Capitalism

In a much admired and debated speech given at the World Economic Forum in Davos last January, Bill Gates said that many of the world's biggest problems cannot be fixed by philanthropy, but instead require free-market... View Details
Keywords: by Nancy Koehn
  • 13 Dec 2021
  • Research & Ideas

The Unlikely Upside of Mergers: More Diverse Management Teams

create an opportunity for executives to reshape their management ranks by advancing women and people of color, allowing companies to address racial inequities and build more diverse workforces, Zhang says.... View Details
Keywords: by Lane Lambert
  • Fast Answer

Suggested Resources: Israel - Hamas War

Timeline Resources on the Israel-Hamas War The Council on Foreign Relations (CFR) is an independent membership organization, think tank, and... View Details
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