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  • All HBS Web  (3,251)
    • People  (2)
    • News  (542)
    • Research  (2,382)
    • Events  (14)
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  • July 2005 (Revised January 2011)
  • Case

Understanding Customer Profitability at Charles Schwab

By: Francisco de Asis Martinez-Jerez
Charles Schwab is transforming into a customer-centric organization. Central to this cultural and organizational change is the utilization of customer profitability at different decision-making levels. Examines several technical aspects of the ABC cost system, as well... View Details
Keywords: Organizational Change and Adaptation; Motivation and Incentives; Customer Relationship Management; Customer Value and Value Chain; Activity Based Costing and Management; Decision Making; Organizational Culture; Profit; Performance Evaluation; Budgets and Budgeting
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Martinez-Jerez, Francisco de Asis. "Understanding Customer Profitability at Charles Schwab." Harvard Business School Case 106-002, July 2005. (Revised January 2011.)
  • 14 Mar 2011
  • Research & Ideas

Water, Electricity, and Transportation: Preparing for the Population Boom

By 2050, the Earth's population will likely exceed 9 billion people, up 30 percent from 6.9 billion today, according to projections from both the US Census Bureau and the United Nations. What's more, the population in the world's cities is expected to increase by 3... View Details
Keywords: by Carmen Nobel
  • 07 Jul 2022
  • Blog Post

Pathlight: Reimagining the Developer Onboarding Experience

retaining and hiring talent in the tech industry. Companies have reached a point where they must all become tech companies to keep up with the rise of the digital economy, and talent demands continue to outpace the supply of talent... View Details
  • 22 Feb 2022
  • News

Case Study: Welcome Aboard

manage their assets, tenants, and leasing, the software solutions that Lerner and Holder supported offered the promise of a cutting-edge solution. The implementation process once a customer signed on, however, could be a struggle, with... View Details
Keywords: Jen McFarland Flint
  • January 2023
  • Case

Natura: Weathering the Pandemic at Brazil's Cosmetic Giant

By: Brian Trelstad, Pedro Levindo and Carla Larangeira
Brazil's Natura, a multi-brand cosmetics group, has taken several measures to safeguard the livelihoods of its thousands of employees and millions of sales representatives during the COVID-19 health and economic crisis. The company has also made strides in its efforts... View Details
Keywords: COVID-19 Pandemic; ESG Reporting; Acquisition; Customer Focus and Relationships; Decision Making; Social Entrepreneurship; Environmental Sustainability; Environmental Management; Climate Change; Ethics; Moral Sensibility; Values and Beliefs; Global Strategy; Corporate Governance; Health Pandemics; Human Resources; Human Capital; Crisis Management; Growth and Development Strategy; Marketing; Distribution Channels; Supply Chain; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Culture; Customer Ownership; Relationships; Business and Community Relations; Business and Stakeholder Relations; Networks; Partners and Partnerships; Science-Based Business; Reputation; Human Needs; Social Issues; Strategy; Equality and Inequality; Beauty and Cosmetics Industry; Brazil; Latin America
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Trelstad, Brian, Pedro Levindo, and Carla Larangeira. "Natura: Weathering the Pandemic at Brazil's Cosmetic Giant." Harvard Business School Case 323-065, January 2023.
  • Web

South Asia - Global Activities 2020

guidance from our professors and discovery on the ground.” Led by Meg Rithmire, the F. Warren McFarlan Associate Professor of Business of Administration, and Willy Shih, the Robert and Jane Cizik Professor of Management Practice in... View Details
  • 09 Jul 2018
  • Research & Ideas

Overcoming the Challenges of Selling Brand New Technology (Hey, Need a 3-D Printer?)

“Nothing sells itself,” says Frank Cespedes, senior lecturer in the Entrepreneurial Management Unit at Harvard Business School. “When companies introduce new products, they are offering something that by definition is going to replace... View Details
Keywords: by Michael Blanding; Medical Devices & Supplies; Medical Devices & Supplies; Medical Devices & Supplies; Medical Devices & Supplies; Medical Devices & Supplies; Medical Devices & Supplies; Medical Devices & Supplies; Medical Devices & Supplies
  • 05 Sep 2012
  • First Look

First Look: September 5

significantly reduces dishonesty. When Power Makes Others Speechless: The Negative Impact of Leader Power on Team Performance Authors:L.P. Tost, F. Gino, and R. Larrick Publication:Academy of Management Journal (forthcoming) Abstract We... View Details
Keywords: Sean Silverthorne
  • 01 Oct 2002
  • News

Class Notes Extra

management techniques to the bank his grandfather founded. In the process, he has gained international attention and praise. Cultural differences between U.S. and Thai organizations, Banthoon explains, run deep. In Thailand, he says, “it... View Details
  • 02 Sep 2015
  • Research & Ideas

Explaining China's Crash

MBA 1988) is a professor of management practice at Harvard Business School. For two decades, he ran equity capital markets for Goldman Sachs, Merrill Lynch, and Morgan Stanley. His casework focuses on international investment, sovereign... View Details
Keywords: by Christina Pazzanese; Financial Services
  • Web

Buildings & Cities - Business & Environment

MBA 1983 Mayor, City of Newton “I believe urgently transitioning to clean, green energy is essential to addressing the climate crisis. In the City of Newton, we made an important step to this goal by switching our electric supply for... View Details
  • 01 Sep 2018
  • News

After the Fall

anniversary of the financial crisis. “One of the goals of the conference is to better understand the decisions made by secretaries Paulson and Geithner in the midst of the crisis, and to draw out lessons that could prove useful in preventing the next one.” Calculating... View Details
Keywords: Jennifer Myers; illustration by Dan Bejar; Monetary Authorities-Central Bank; Finance; Securities, Commodities, and Other Financial Investments; Finance; Executive, Legislative, and Other General Government Support; Government
  • 01 Sep 2008
  • News

Where Are They Now?

entrepreneurial business leaders in the Owner/President Management Program (OPM) that he also headed for many years, is inspired enough by what he has experienced at the Meadows to consider starting a company dedicated to building and... View Details
Keywords: Margie Kelley; Colleges, Universities, and Professional Schools; Educational Services
  • 06 Jan 2003
  • What Do You Think?

China: The Next Big Market Opportunity or the Next Big Bubble?

view raises questions of whether there will be an adequate supply of such talent. Will impatient Western managers eager to develop Chinese business opportunities delay initiatives until the right people can... View Details
Keywords: by James Heskett
  • 2008
  • Book

Business Market Management: Understanding, Creating, and Delivering Value

By: James C. Anderson, James A. Narus and Das Narayandas
For business-to-business marketing courses. The authors build the book around a framework of understanding, creating, and delivering value. View Details
Keywords: Customer Relationship Management; Customer Value and Value Chain; Cross-Cultural and Cross-Border Issues; Marketing; Marketing Strategy; Business Processes; Value
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Anderson, James C., James A. Narus, and Das Narayandas. Business Market Management: Understanding, Creating, and Delivering Value. 3rd ed. Pearson Prentice Hall, 2008.
  • June 2009
  • Teaching Note

COFCO Xinjiang Tunhe Co., Ltd. (TN)

By: David E. Bell, Sarah Morton and Mary Louise Shelman
Teaching Note for [508079]. View Details
Keywords: Mergers and Acquisitions; Customer Focus and Relationships; Goals and Objectives; Quality; Price; Competitive Strategy; Contracts; Supply and Industry; Business or Company Management; Problems and Challenges; Safety; Cost Management; Food and Beverage Industry; Agriculture and Agribusiness Industry; China
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Bell, David E., Sarah Morton, and Mary Louise Shelman. "COFCO Xinjiang Tunhe Co., Ltd. (TN)." Harvard Business School Teaching Note 509-045, June 2009.
  • 09 Sep 2008
  • First Look

First Look: September 9, 2008

independent social rating agency and avoids selection issues by taking advantage of a natural experiment that arose when the agency expanded the scope of its ratings. We find empirical support for our hypotheses and present implications for View Details
Keywords: Sean Silverthorne
  • November 1991 (Revised December 1996)
  • Case

Pressco, Inc.--1985

By: William E. Fruhan Jr.
A capital budgeting problem is viewed from the context of a marketing representative attempting to make a sale of energy saving heavy industrial equipment. Tax law changes promise to have a significant impact on the customer's decision process. Teaching purpose: To... View Details
Keywords: Capital Budgeting; Machinery and Machining; Valuation; Taxation; Customer Value and Value Chain; Cost vs Benefits; Inflation and Deflation; Cost Management; Product Marketing; North and Central America
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Fruhan, William E., Jr. "Pressco, Inc.--1985." Harvard Business School Case 292-085, November 1991. (Revised December 1996.)
  • August 2000
  • Case

Alison Brown of Compass Records

By: Teresa M. Amabile and Amy Blitz
Highly acclaimed recording artist, banjo player, and jazz/blue grass composer Alison Brown has used her artistic experience and MBA-based business savvy to found a successful independent record company with bassist/husband Garry West. Representing a stellar roster of... View Details
Keywords: Entrepreneurship; Technological Innovation; Growth and Development Strategy; Growth Management; Industry Structures; Service Delivery; Business Strategy; Expansion; Entertainment and Recreation Industry; Music Industry
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Amabile, Teresa M., and Amy Blitz. "Alison Brown of Compass Records." Harvard Business School Case 801-089, August 2000.
  • Web

Online AI Course | HBS Online

diverse applications of AI, machine learning, predictive modeling, and data science Explore ethical AI-related challenges to implement it responsibly and manage risks Develop the skills and frameworks to shape your organization’s digital... View Details
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