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  • Teaching Interest

Harvard Business Online: Business Strategy

By: Felix Oberholzer-Gee
Business Strategy equips current and aspiring managers and consultants with a simplified framework they can immediately apply to create value for customers, employees, and suppliers while maximizing returns and an organization’s competitive edge. The course features... View Details
  • Research Summary

Service Excellence by Design

By: Frances X. Frei
This research addresses how to design sustainable service models that deliver ongoing value to both customers and the firm. In particular, the research reveals three principles of effective service management (see View Details
  • December 1983 (Revised March 1999)
  • Case

The United States Financial Crisis of 1931

The behavior of the Federal Reserve System during the early years of the Great Depression has been a topic of considerable controversy. The Fed, it has been argued, pursued a contracting policy, thereby helping to turn what might have been only a brief recession into... View Details
Keywords: Government and Politics; Financial Crisis; United States
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  • 8 Jun 2010
  • Other Presentation

Value-Based Health Care Delivery

By: Michael E. Porter
This presentation draws on Michael E. Porter and Elizabeth Olmsted Teisberg: Redefining Health Care: Creating Value-Based Competition on Results, Harvard Business School Press, May 2006, and Porter, Michael E. "A Strategy for Health Care Reform," New England... View Details
Keywords: Health Care and Treatment; United States
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  • February 1994
  • Case

Alpha-Beta Technology, Inc.: Pioneering Carbohydrate Technology

Alpha-Beta was founded in 1988 by two scientist-entrepreneurs with ten patents on carbohydrate technology. In 1991, the company faces critical questions about how to focus its product definition from among several promising, but risky, choices. How should they analyze... View Details
Keywords: Technological Innovation; Product Design; Entrepreneurship; Product Development; Biotechnology Industry
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  • 09 Aug 2011
  • News

Enough talk about jobs. Where's the action?

  • 03 Mar 2009
  • First Look

First Look: March 3, 2009

control over pricing and associated revenues from the content to the content provider in order to reduce price competition at the platform level. Download the paper: http://www.hbs.edu/research/pdf/08-009.pdf Applying the Care Delivery View Details
Keywords: Martha Lagace
  • 07 Jun 2011
  • Working Paper Summaries

The Institutional Logic of Great Global Firms

Keywords: by Rosabeth Moss Kanter
  • May–June 2018
  • Article

Data Uncertainty in Markov Chains: Application to Cost-Effectiveness Analyses of Medical Innovations

By: Joel Goh, Mohsen Bayati, Stefanos A. Zenios, Sundeep Singh and David Moore
Cost-effectiveness studies of medical innovations often suffer from data inadequacy. When Markov chains are used as a modeling framework for such studies, this data inadequacy can manifest itself as imprecision in the elements of the transition matrix. In this paper,... View Details
Keywords: Markov Chains; Cost Effectiveness; Medical Innovations; Colorectal Cancer; Health Care and Treatment; Cost vs Benefits; Innovation and Invention; Mathematical Methods; Health Industry
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  • November 2011
  • Case

Brink's Company: Activists Push for a Spin-off

By: Suraj Srinivasan, Aldo Sesia and Amy Kaser
The case studies the decision of the security services corporation Brink's Company to spin-off its home security division from the rest of the company. The decision followed intense pressure on the company by three activist hedge funds that felt that Brink's was... View Details
Keywords: Activist Investors; Spin-off; Leveraged Recapitalization; Debt; Valuation; Hedge Funds; Conglomerates; Investment Activism
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  • January 2021 (Revised February 2021)
  • Case

TCS: From Physical Offices to Borderless Work

By: Prithwiraj Choudhury and Malini Sen
Tata Consultancy Services (TCS), a multinational IT services company headquartered in Mumbai, is a subsidiary of one of India’s most reputed conglomerates, the Tata Group. In 2020, TCS was valued at $144.7 billion, the highest for any company in the IT sector,... View Details
Keywords: Remote Work; Organizational Structure; Change Management; Transformation; Decision Choices and Conditions; Customer Satisfaction; Information Technology Industry; India; Asia; United States; Europe
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  • 2009
  • Working Paper

Systemic Risk and the Refinancing Ratchet Effect

By: Amir E. Khandani, Andrew W. Lo and Robert C. Merton
The confluence of three trends in the U.S. residential housing market—rising home prices, declining interest rates, and near-frictionless refinancing opportunities—led to vastly increased systemic risk in the financial system. Individually, each of these trends is... View Details
Keywords: Housing; Mortgages; Risk and Uncertainty; Value; Mathematical Methods; Real Estate Industry; United States
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    Lauren H. Cohen

    Lauren Cohen is the L.E. Simmons Professor in the Finance & Entrepreneurial Management Units at Harvard Business School and a Research Associate at the National Bureau of Economic Research. He is an Editor of the Review of Financial... View Details

    Keywords: asset management; brokerage; financial services; federal government; investment banking industry; state government
    • 15 Apr 2024
    • Book

    Struggling With a Big Management Decision? Start by Asking What Really Matters

    what will work. Published with permission by Springer. Doing Well by Doing Good? One Industry’s Struggle to Balance Values and Profits Lessons in Decision-Making: Confident People Aren't Always Correct (Except When They Are) Empower Your... View Details
    Keywords: by Dina Gerdeman
    • 2024
    • Book

    When Democracy Breaks: Studies in Democratic Erosion and Collapse, from Ancient Athens to the Present Day

    By: Archon Fung, David Moss and Odd Arne Westad
    Democracy is often described in two opposite ways, as either wonderfully resilient or dangerously fragile. Curiously, both characterizations can be correct, depending on the context. When Democracy Breaks aims to deepen our understanding of what separates democratic... View Details
    Keywords: Government and Politics; History; Culture; Failure
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    • May 1994 (Revised November 1994)
    • Case

    PepsiCo: A View from the Corporate Office

    By: Lynda M. Applegate and Leonard A. Schlesinger
    Describes the three business segments of PepsiCo (beverages, snack foods, and restaurants). It then explores the competitive environment within each segment and the response of PepsiCo's businesses. It seeks to show how PepsiCo CEO, D. Wayne Calloway, in a very... View Details
    Keywords: Business Divisions; Change; Governance Controls; Management Style; Organizational Structure; Situation or Environment; Competitive Strategy; Value; Food and Beverage Industry
    Related
    • 2020
    • Book

    Better, Not Perfect: A Realist's Guide to Maximum Sustainable Goodness

    By: Max Bazerman
    Every day, you make hundreds of decisions. They’re largely personal, but these choices have an ethical twinge as well; they value certain principles and ends over others. Bazerman argues that we can better balance both dimensions—and we needn’t seek perfection to make... View Details
    Keywords: Decision Making; Moral Sensibility; Ethics; Corporate Social Responsibility and Impact
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    • April 2025
    • Case

    Setting a CEO Agenda: Ole Rosgaard at Greif

    By: Krishna Palepu and Kerry Herman
    Since taking over as CEO of industrial packaging giant Greif, Ole Rosgaard has focused on growing the company and improving the perception of its value by the capital markets. He and his senior leadership team have made inroads to this end, including adjusting the... View Details
    Keywords: Leadership; Valuation; Governing and Advisory Boards; Growth and Development Strategy; Organizational Culture; Industrial Products Industry; North America; Europe
    Related
    • Program

    PLD Module 5

    strategic decisions with a deeper understanding of the financial implications Help your company deliver greater value to a wide range of stakeholders Navigate high-stakes negotiations and drive better outcomes Expand your personal and... View Details
    • 09 Jan 2024
    • In Practice

    Harnessing AI: What Businesses Need to Know in ChatGPT’s Second Year

    previously complex and specialized software. Cost transformation. By broadening who can interface with software, generative AI allows businesses to achieve more with fewer resources, potentially transforming their organizational structures. Leveraging the limitations.... View Details
    Keywords: by Rachel Layne; Information Technology