Market Design - Publications - Faculty & Research

03 Feb 2016
Research & Ideas

The State of Customer Service Leadership

relatively high return (for the industry) to employees and investors. This “trifecta,” which occurs as a result of outstanding service design and delivery, can be found in only a few very special organizations such as Apollo Hospitals in... View Details

Keywords: by Jim Aisner; Retail

08 Sep 2015
First Look

September 8, 2015

financial markets to get through the initial period of discovery or diffusion. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=49551 September 2015 Harvard Business Review The Organizational Apology: A Step-by-Step Guide... View Details

Keywords: Carmen Nobel

13 Oct 2015
First Look

October 13, 2015

distinction between investments designed to deepen the firm's existing base of capabilities and those designed to broaden its repertoire into new realms. I explore the applicability of this framework to... View Details

15 Sep 2011
Research & Ideas

High Ambition Leadership

to study must have had a compounded annual growth rate in revenues, profits, and market capitalization that exceeded the 50th percentile of industry peers between 1997 and 2006 or for the CEO's tenure. Corresponding figures were used for... View Details

Keywords: by Martha Lagace

24 May 2011
First Look

First Look: May 24

The company's new head of product management has designed a system to address a point of constant tension: whether to build custom features in response to new customers' request, even if these custom features entail expensive departures... View Details

Keywords: Sean Silverthorne

01 Mar 2019
News

Alumni and Faculty Books for March 2019

Earth. This book is an invitation to live in another story, the story of sustainable abundance. Cleantech Sell: The Essential Guide to Selling Resource Efficient Products in the B2B Market by Tony McDonald (MBA 1989) Cleantech Sell... View Details

01 Jun 2019
News

City on a Hill

he cofounded Giant Otter, a startup that developed anti-bullying software designed to make both a social impact and a profit. The company’s foreign-born coders, however, lacked the cultural competency to develop the conversational... View Details

Keywords: Alexander Gelfand; photographed by Clay Cook

22 Mar 2017
Research & Ideas

What's the Ideal Frequency for a Sales Quota?

from a Field Experiment, authored by Harvard Business School marketing professors Doug J. Chung and Das Narayandas. “With so many people and resources at stake, the design of the sales force compensation... View Details

Keywords: by Carmen Nobel

04 Aug 2008
Research & Ideas

How Female Stars Succeed in New Jobs

If a successful analyst is hired by another organization, chances are both his work performance and the market value of his new company will not reap the expected benefits; they might even lose altitude. So discovered HBS professor Boris... View Details

Keywords: by Martha Lagace; Financial Services

Web

Bringing the Next Pandemic Vaccine to Your Doorstep with MIMIX - Blog: Health Supplement

company’s lead program, a seasonal influenza vaccine called MIMIX-Flu, which entered clinical trials for the first time in the summer of 2022. While the Woburn site is an important step, it is only designed to support Phase I and Phase II... View Details

Web

HBS - Financials | From the Chief Financial Officer

Consolidated Balance Sheet Supplemental Financial Information From the Chief Financial Officer For Harvard Business School, fiscal 2023 marked a year of innovation and strong financial performance. As part of Dean Datar’s ambitious agenda, HBS launched the Digital,... View Details

01 Mar 2015
News

Alumni and Faculty Books for March 2015

(MBA 1989) (St. Martin's Griffin) The story of a French woman perfumer who escapes from Europe at the beginning of World War II and seeks (and finds) success in Los Angeles as a perfumer and fashion designer to the Hollywood elite. Lenses... View Details

Keywords: Publishing Industries (except Internet); Information

04 Jun 2007
Research & Ideas

Is Health Care Making You Better—or Dead?

the products on that market are designed by the government, which is not exactly my idea of how products ought to be designed. I think what's going to happen is once we have an individual mandate to have... View Details

Keywords: by Sean Silverthorne; Health

15 Sep 2003
Lessons from the Classroom

HBS Cases: Developing the Courage to Act

fronts. He persuaded Melvin Copeland, a noted marketing professor, to change his planned textbook to a collection of business "problems." Published in September 1920, it became the first business casebook. Donham also... View Details

Keywords: by David A. Garvin

10 Mar 2021
News

New Releases: Alumni and Faculty Books, Podcasts

Fukushima’s nuclear reactors, which were designed by GE. But Immelt’s biggest challenge was inherited: Welch had handed over a company that had great people, but was short on innovation. Immelt set out to change GE’s focus by making it... View Details

Keywords: Margie Kelley; Publishing Industries (except Internet); Information

03 Oct 2017
First Look

First Look at Research and Ideas, October 3, 2017

that is more negative than their own self-assessment in a given domain (i.e., disconfirming feedback), reshape their network in ways designed to attenuate the threat brought about by the feedback, and that this behavior is detrimental to... View Details

Keywords: by Sean Silverthorne

07 Jul 2009
First Look

First Look: July 7

psychology of decision making, rather than voters' willingness to compromise and support a bill they weakly oppose when that bill is bundled with one they strongly support. Download the paper: http://www.hbs.edu/research/pdf/09-147.pdf PublicationsA 'Novel' Approach... View Details

Keywords: Martha Lagace

10 Apr 2018
First Look

First Look at New Research, April 10, 2018

guidance on the design of optimal call patterns in route sales. Our analyses reveal that the long-term persistence effect of detailing is more pronounced for specialist physicians, whereas the contemporaneous marginal effect is higher for... View Details