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  • All HBS Web  (4,705)
    • People  (27)
    • News  (1,277)
    • Research  (2,766)
    • Events  (13)
    • Multimedia  (11)
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Show Results For

  • All HBS Web  (4,705)
    • People  (27)
    • News  (1,277)
    • Research  (2,766)
    • Events  (13)
    • Multimedia  (11)
  • Faculty Publications  (1,509)
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  • 01 Dec 2014
  • News

3-Minute Briefing: Nagisa Manabe (MBA 1991)

automation in the Postal Service, but also this true attention to detail. It’s a little bit ironic, but we are doing much more marketing right now through direct mail, which is a very effective recruitment tool for engaging small businesses. That’s in addition to the... View Details
Keywords: Julia Hanna
  • December 2001 (Revised June 2002)
  • Case

Shenzhen Stock Exchange

By: F. Warren McFarlan, Guoqing Chen, David Kiron and Iris T. Li
The second largest stock exchange in China, shows a surprising sophistication. This case describes the company's growth and underlying technology. View Details
Keywords: Networks; Internet and the Web; Business Growth and Maturation; Infrastructure; Financial Services Industry; China
Citation
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McFarlan, F. Warren, Guoqing Chen, David Kiron, and Iris T. Li. "Shenzhen Stock Exchange." Harvard Business School Case 302-070, December 2001. (Revised June 2002.)
  • February 1998 (Revised June 1999)
  • Case

DigitalThink: Startup

By: William A. Sahlman, Michael J. Roberts and Christina L. Darwall
Describes a recent Berkeley MBA's attempts to start a business aimed at corporate training via the Internet. Describes the very early efforts at finding an attorney, accountant, and financing, and the interrelationships among these choices. View Details
Keywords: Internet and the Web; Entrepreneurship; Problems and Challenges; Business Startups; Service Industry
Citation
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Sahlman, William A., Michael J. Roberts, and Christina L. Darwall. "DigitalThink: Startup." Harvard Business School Case 898-186, February 1998. (Revised June 1999.)
  • 17 Aug 2015
  • Research & Ideas

Who is Boss in the Sharing Economy?

hair salons to real estate agencies have long organized themselves as associations of individuals, with the company itself exerting more or less control over the interaction between service provider and... View Details
Keywords: by Michael Blanding; Service; Service
  • 01 Mar 2010
  • News

Students Assist Needy Family

$1,550 for the family in less than 48 hours. “It was a truly rewarding and meaningful experience for both of us,” said Simmons. SmallCanBeBig.org, created by Boathouse Group, a Boston communications firm led by president John Connors (PMD 71, 1996), uses the View Details
Keywords: Educational Services; Educational Services; Educational Services; Educational Services
  • 01 Sep 2009
  • News

Ready for Launch

adviser: Professor Tom Eisenmann. His best advice: Figure out how to explain a complicated business in a straightforward way. What’s in a name? “One aspect of our service is providing firewall-like security... View Details
Keywords: Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services
  • 01 Sep 2011
  • News

Water for Life

an excellent public-private partnership model that provided the right incentives for investment and the flexibility to attack the problems in service delivery. This was key. How did you structure Manila... View Details
Keywords: Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services; Waste Management and Remediation Services
  • 01 Dec 2004
  • News

Closing the Opportunity Gap

Gerald Chertavian (MBA ’92) used the wealth he acquired in the 1990s Internet boom to realize a longtime goal. He started a special school to help disadvantaged young adults find careers in the corporate world. Chertavian’s Boston-based... View Details
Keywords: Educational Services; Educational Services
  • 19 Aug 2015
  • Research & Ideas

Codeacademy’s Delicate Work of Adding Monetization Without Crushing Mission

users. Not only does it teach a skill set (coding) that is increasingly in demand in the job market, but its users are so loyal and engaged that they have provided the bulk of the learning content themselves at no cost. Codecademy's... View Details
Keywords: Re: Jeffrey J. Bussgang; Technology
  • 03 Apr 2019
  • Book

Fintech's Game-Changing Opportunities for Small Business

Artificial intelligence, machine learning, and big data will transform financial services and small-business lending long before they impact driverless cars, predicts Harvard Business School Senior Fellow Karen G. Mills. “As we speak,... View Details
Keywords: by Martha Lagace; Financial Services; Financial Services
  • 06 Mar 2018
  • First Look

First Look at Research and Ideas, March 6, 2018

hosting and infrastructure. We explore trends in the concentration of the DNS space since at least 2011. In addition, we examine changes in domains’ tendency to “diversify” their pool of nameservers—how frequently domains employ DNS management View Details
Keywords: Sean Silverthorne
  • 01 Sep 2003
  • News

Sharon Patrick

a magazine and was looking to expand her reach. The two joined forces as partners to build MSO, the well-known “omnimedia” empire for the home that reported revenues of $296 million last year — on $1.5 billion in retail sales, including publishing, television,... View Details
Keywords: Susan Young; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services
  • 01 Jun 2004
  • News

Cyberposium: Pros and Cons of Outsourcing

point of view, it will create a new paradigm,” said Gupta. Radio frequency ID tags, Voice over Internet Protocol (VoIP), and online gaming were among the other topics covered. The conference, which drew over 500 attendees, was organized... View Details
Keywords: cyberposium; cost; Corporate Services
  • 11 Dec 2017
  • News

Growing from Within

there’s an obvious cost to that arrangement. But what are the benefits that company ownership offers McDonald’s? In the US, the McDonald’s Operating Company, McOpCo as we call it, plays an important role for the McDonald’s system: View Details
Keywords: Dan Morrell; Food Services and Drinking Places; Food Services and Drinking Places
  • March 1998 (Revised June 1999)
  • Case

DigitalThink: Building a Sales Force

By: Michael J. Roberts, Joseph B. Lassiter III and Christina L. Darwall
A broad set of issues faces a young company in the Internet-based training business as it begins to sell its product to corporate customers. Issues include: profile of attractive candidates, compensation, definition of territory, definition of quotas, and role of... View Details
Keywords: Internet and the Web; Salesforce Management; Business Startups; Service Industry
Citation
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Roberts, Michael J., Joseph B. Lassiter III, and Christina L. Darwall. "DigitalThink: Building a Sales Force." Harvard Business School Case 898-193, March 1998. (Revised June 1999.)
  • 01 Sep 2008
  • News

When You Speak, This Group Listens

level of programs and services for alumni worldwide. At our meetings three times each year, we are also kept informed of major issues and opportunities facing HBS, and we provide feedback on those that... View Details
Keywords: Saquib Shirazi; Educational Services; Educational Services
  • 26 Jul 2016
  • First Look

July 26, 2016

Organizations' Strategic Responses By: Heese, Jonas, Ranjani Krishnan, and Frank Moers Abstract—We posit that nonprofits that provide a greater supply of unprofitable services (beneficent nonprofits) face... View Details
Keywords: Sean Silverthorne
  • 11 Feb 2008
  • Research & Ideas

Does Democracy Need a Marketing Manager?

today provides core benefits that align with the conditions necessary for democracy. A critical takeaway is that billions of marketing transactions help to develop the social glue that holds democratic societies together. Q: How can the... View Details
Keywords: by Sean Silverthorne
  • 01 Apr 2000
  • News

Sign of the Times: General Management Course Evolves

announcing the change, MBA Program Chair and Senior Associate Dean W. Carl Kester emphasized the need to address new management challenges, such as increased competition from abroad and from companies that are taking advantage of disruptive technologies. "The View Details
  • 29 Sep 2015
  • Research & Ideas

Work 3.0: Redefining Jobs and Companies in the Uber Age

as Lyft, Postmates, Upwork, TaskRabbit, and scores of others like them—connect large numbers of independent contractors providing services with customers seeking those services. The companies profit by... View Details
Keywords: by Andrei Hagiu; Web Services; Web Services
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