Health Care Services - Publications - Faculty & Research

09 Dec 2002
Research & Ideas

Unilever—A Case Study

1950s, Unilever manufactured convenience foods, such as frozen foods and soup, ice cream, meat products, and tea and other drinks. It manufactured personal care products, including toothpaste, shampoo, hairsprays, and deodorants. The oils... View Details

Keywords: by Geoffrey Jones; Consumer Products; Entertainment & Recreation; Food & Beverage; Manufacturing; Retail

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Cases & Teaching Notes - Institute For Strategy And Competitiveness

Clinic: Growth Strategy 2015 by Michael E. Porter and Elizabeth O. Teisberg The Cleveland Clinic's health care services are internationally renowned for quality. In 2008, The... View Details

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HBS - The year in Review

administration, business economics, organizational behavior, and health policy management. During the Class Day ceremony the day prior, graduates, their guests, families, and friends honored five faculty with teaching awards and heard... View Details

15 Apr 2008
First Look

First Look: April 15, 2008

original operating model developed by Dr. Wheelis was one in which TBC was staffed by a large number of part-time clinicians, the "affiliate model." However, changes in the health care environment,... View Details

Keywords: Martha Lagace

12 Dec 2023
Blog Post

Bridging Science and Business: My Summer Internship at Eli Lilly

Earlier this year, I had the incredible opportunity to further cultivate my intersecting interests during a transformative internship at Eli Lilly. It wasn't just a summer of tasks and projects—it was an experience that tied together my lifelong curiosity, my... View Details

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ハーバード - Global

categories and a wider consumer segment. The company needs to decide on the features that would go into the new membership service while being careful not to cannibalize their core product. In Case B, set in... View Details

16 Jun 2020
Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

further forced changes to customers and hence firm-based behaviors. The outcome of customers’ health and fears has resulted not in a traditional recession but a “deaccession,” where supply and demand exist, but customer-access to products... View Details

Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Service; Service

16 Oct 2023
HBS Case

Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta

want from the airline.” The strategy also made good business sense because after all, Bastian told his managers and executives, “If you take care of your people, they take care of your customers.” In... View Details

Keywords: by Lane Lambert; Air Transportation

Richard G. Hamermesh

Richard Hamermesh was the MBA Class of 1961 Professor of Management Practice at the Harvard Business School. While at HBS Richard served as co-chair of the HBS Healthcare... View Details

Keywords: health care

01 Sep 2023
News

That Was Then, This Is Now

and everyone knows it? But not doing so means turning away from what one cares about and who one is in that moment, says Deifell. “Life happens. Things change. And that’s good storytelling.” Here, five of Deifell’s former subjects revisit... View Details

Keywords: Photographed by Tony Deifell (MBA 2002); edited by Julia Hanna. Above: Heidi Brooks, photographed in 2003 and 2023.; life experience; family; leadership

14 Jun 2022
News

HBS Announces Its 2022-2023 Blavatnik Fellows

Tanner Houston

Keywords: digital health; digital health; digital health

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Research - Global

Research February 2025 Teaching Material Intenseye: Powering Workplace Health and Safety with AI (B) By: Michael W. Toffel , Shane Greenstein and Sadika El Hariri Intenseye used its $25 million series A funds to refine and expand its... View Details

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Events & Presentations - Institute For Strategy And Competitiveness

competitiveness, strategies for business, creating shared value, and other topics. Recent & Upcoming Events November 16-18, 2022 November 2022 Strategy for Health Care Delivery HBS Campus, Boston, MA... View Details

Spring 2021
Article

Corporate Resilience and Response During COVID-19

By: Alex Cheema-Fox, Bridget LaPerla, George Serafeim and Hui (Stacie) Wang

The coronavirus pandemic caused a sharp market decline while raising heterogeneous responses across companies related to their employees, supply chain, and repurposing of operations to provide needed products and services. We study whether during the 2020 COVID-19... View Details

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Sample Student Projects - Institute For Strategy And Competitiveness

Shrimp Cluster in Madagascar (2006) Footwear Leather Footwear in Brazil (2012) Furniture The North Carolina Furniture Cluster (2009) Health Services Costa Rica Medical Tourism (2016) Medical Tourism in the... View Details

01 Dec 2023
News

Thinking Ahead

As we wind down 2023, there’s talk everywhere of generative AI and how it will fundamentally alter the world as we know it; but how does that translate for your corner of the business world? Is TikTok something you need to take seriously? (Is it time to dance?) We... View Details

Keywords: Julia Hanna; Illustrations by Chris Gash; News, Library, Internet, and Other Services; Information

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Impact Stories - Impact Stories

Impact Stories Impact Stories MD / MBA Health Care Perspectives Michael Poku Play Improving Health Care in Hospitals Raffaella Sadun Play Alumni... View Details

November 2022
Case

The Battle Among Channels for Marketing Pharmaceuticals: UpScript, Pharmacy Benefit Managers, and Direct-to-Consumer Sales

By: Regina E. Herzlinger and Tiffany Farrell

Can an online, direct-to-consumer pharmacy both improve the quality and speed of care for patients who need branded drugs and stabilize profits for pharmaceutical manufacturers? UpScript, after years spent achieving legal and regulatory compliance and simultaneous... View Details

Keywords: DTC; Internet and the Web; Marketing Channels; Customer Value and Value Chain; Governing Rules, Regulations, and Reforms; Competitive Strategy; Service Delivery; Growth and Development Strategy; Health Industry; Health Industry; Health Industry