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      • October 2000 (Revised March 2004)
      • Case

      Software Associates

      By: Robert S. Kaplan
      The president of a small consulting firm has just seen his second-quarter profit and loss statement, showing an increase in revenues but a substantial decline in profits. He asks his chief financial officer to explain the results. The CFO works hard to accumulate... View Details
      Keywords: Budgets and Budgeting; Cost; Financial Statements; Production; Management Analysis, Tools, and Techniques; Information Technology Industry; Information Technology Industry
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      Kaplan, Robert S. "Software Associates." Harvard Business School Case 101-038, October 2000. (Revised March 2004.)
      • October 2000
      • Teaching Note

      CNET 2000 TN

      By: Thomas R. Eisenmann and Pauline M Fischer
      Teaching Note for (9-800-284). View Details
      Keywords: Information Technology Industry
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      Eisenmann, Thomas R., and Pauline M Fischer. "CNET 2000 TN." Harvard Business School Teaching Note 801-195, October 2000.
      • October 2000 (Revised November 2001)
      • Case

      Garage.com (A)

      By: Dorothy A. Leonard and Elizabeth Kind
      Silicon Valley's Garage.com matches venture capital and corporate angel investors with high-tech start-ups that are looking for early stage funding. As a Web-based service, Garage.com fields inquiries from entrepreneurs and investors around the world, and is eager to... View Details
      Keywords: Business Startups; Corporate Strategy; Business Growth and Maturation; Venture Capital; Investment; Internet and the Web; Expansion; Operations; Corporate Entrepreneurship; Global Strategy; Technological Innovation; Brands and Branding; Information Technology Industry
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      Leonard, Dorothy A., and Elizabeth Kind. "Garage.com (A)." Harvard Business School Case 601-064, October 2000. (Revised November 2001.)
      • October 2000
      • Teaching Note

      StarMedia: Launching a Latin American Revolution TN

      By: Thomas R. Eisenmann and Jon K Rust
      Teaching Note for (9-800-166). View Details
      Keywords: Information Technology Industry; Information Technology Industry
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      Eisenmann, Thomas R., and Jon K Rust. "StarMedia: Launching a Latin American Revolution TN." Harvard Business School Teaching Note 801-207, October 2000.
      • October 2000 (Revised September 2002)
      • Case

      NTT DoCoMo (A): The Future of the Wireless Internet?

      By: Stephen P. Bradley and Matthew Sandoval
      NTT DoCoMo was established in 1992 and became publicly held in 1998. This case tracks how DoCoMo became the number one mobile phone company in Japan and how its i.mode service revolutionized the cellular phone market. View Details
      Keywords: Technological Innovation; Goals and Objectives; Growth and Development Strategy; Growth Management; Competitive Strategy; Expansion; Internet and the Web; Mobile and Wireless Technology; Information Technology Industry; Information Technology Industry; Japan
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      Bradley, Stephen P., and Matthew Sandoval. "NTT DoCoMo (A): The Future of the Wireless Internet?" Harvard Business School Case 701-013, October 2000. (Revised September 2002.)
      • October 2000 (Revised August 2001)
      • Teaching Note

      Alloy.com: Marketing to Generation Y TN

      By: John A. Deighton
      Teaching Note for (9-500-048). View Details
      Keywords: Information Technology Industry; Information Technology Industry
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      Deighton, John A. "Alloy.com: Marketing to Generation Y TN." Harvard Business School Teaching Note 501-043, October 2000. (Revised August 2001.)
      • October 2000 (Revised November 2000)
      • Case

      Handspring

      By: Myra M. Hart and Mary Rotelli
      Donna Dubinsky and Jeff Hawkins, founders of Palm Computing, have launched a new venture--Handspring. They are preparing for an IPO in the spring of 2000. When the markets begin to collapse and their investment bankers suggest a significantly lower price, they must... View Details
      Keywords: Entrepreneurship; Business Startups; Investment Banking; Initial Public Offering; Valuation; Business Processes; Computer Industry; Computer Industry
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      Hart, Myra M., and Mary Rotelli. "Handspring." Harvard Business School Case 801-112, October 2000. (Revised November 2000.)
      • October 2000 (Revised October 2000)
      • Case

      3PLex.com

      By: Myra M. Hart and Judith Marie Dror
      A start-up team is faced with the challenge of building a senior management team with relevant industry experience. The marriage of e-commerce and the transportation logistics industry creates unusual problems in blending "old economy" employees and employee practices... View Details
      Keywords: Management Teams; Executive Compensation; Employee Stock Ownership Plan; Organizational Culture; Corporate Entrepreneurship; Technology Adoption; Transportation Industry
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      Hart, Myra M., and Judith Marie Dror. "3PLex.com." Harvard Business School Case 801-152, October 2000. (Revised October 2000.)
      • October 2000 (Revised March 2001)
      • Case

      BizRate.com

      By: Youngme E. Moon
      BizRate is a market research firm that collects point-of-purchase customer feedback data from retailing merchants. It then makes its findings available to consumers in the form of "BizRate star ratings," which are displayed on its website. To date, its primary revenue... View Details
      Keywords: Business Education; Marketing Channels; Internet and the Web; Customer Relationship Management; Trust; Business Model; Marketing Strategy; Internet and the Web; Business Divisions; Debates; Retail Industry
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      Moon, Youngme E. "BizRate.com." Harvard Business School Case 501-024, October 2000. (Revised March 2001.)
      • October 2000 (Revised November 2005)
      • Case

      Cisco Systems: Web-enablement

      By: Richard L. Nolan, Kelley Porter and Christina Akers
      Describes how Cisco web-enabled their ERP systems and developed the "front office" systems to electronically link to their customers and suppliers. A rewritten version of an earlier case. View Details
      Keywords: Internet and the Web; Information Technology; Technological Innovation; Internet and the Web; Service Operations; Information Technology Industry
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      Nolan, Richard L., Kelley Porter, and Christina Akers. "Cisco Systems: Web-enablement." Harvard Business School Case 301-056, October 2000. (Revised November 2005.)
      • October 2000 (Revised May 2001)
      • Case

      Digitas (A): Strategic Interactive Group

      By: Rosabeth M. Kanter, David Lane and Courtenay Sprague
      Kathy Biro, president of Digitas, an e-strategy consulting firm, has successfully grown out of the company's roots in the strategic interactive group. Her challenges now include managing the integration of the SIG with Digitas's other component, direct marketing firm... View Details
      Keywords: Change Management; Business Strategy; Internet and the Web; Integration; Expansion; Business or Company Management; Business Model; Organizational Design; Consulting Industry; Massachusetts
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      Kanter, Rosabeth M., David Lane, and Courtenay Sprague. "Digitas (A): Strategic Interactive Group." Harvard Business School Case 301-052, October 2000. (Revised May 2001.)
      • October 2000 (Revised April 2005)
      • Case

      Z Corporation

      By: Joseph B. Lassiter III, Matthew C. Lieb and Tom Clay
      Tom Clay, president of Z Corp., and founder/CEO Marina Hatsopolous must decide between using a direct sales force or using a value-added reseller to begin selling the company's new 3-D printing prototype manufacturing system. View Details
      Keywords: Technological Innovation; Salesforce Management; Distribution Channels; Conflict and Resolution; Technology Industry
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      Lassiter, Joseph B., III, Matthew C. Lieb, and Tom Clay. "Z Corporation." Harvard Business School Case 801-210, October 2000. (Revised April 2005.)
      • autumn 2000
      • Article

      eBay, Inc.

      By: Stephen P. Bradley and Kelley Porter
      Keywords: Internet and the Web; Auctions; Consumer Products Industry
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      Bradley, Stephen P., and Kelley Porter. "eBay, Inc." Journal of Interactive Marketing 14, no. 4 (autumn 2000). (Reprint of Harvard Business Case No. 700-007.)
      • October 2000 (Revised November 2005)
      • Case

      Li & Fung (A): Internet Issues

      By: F. Warren McFarlan and Fred Young
      This case looks at the issues facing a Hong Kong-based trading company, which links hundreds of factories in India and Asia with major customers like Gap and the Limited in Europe and in the United States. The company has recently launched a dot-com operation to allow... View Details
      Keywords: Information Technology; Internet and the Web; Multinational Firms and Management; Distribution Channels; Logistics; Networks; Markets; Supply Chain; Retail Industry; Hong Kong; India; Europe; United States
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      McFarlan, F. Warren, and Fred Young. "Li & Fung (A): Internet Issues." Harvard Business School Case 301-009, October 2000. (Revised November 2005.)
      • 2000
      • Chapter

      Small Businesses, Innovation, and Public Policy in the Information Technology Industry

      By: Josh Lerner
      Keywords: Innovation and Invention; Policy; Government and Politics; Business and Government Relations; Information Technology; Information Technology Industry
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      Lerner, Josh. "Small Businesses, Innovation, and Public Policy in the Information Technology Industry." In Understanding the Digital Economy: Data, Tools, and Research, edited by Erik Brynjolfsson and Brian Kahin, 201–214. Cambridge: MIT Press, 2000.
      • September 2000 (Revised August 2011)
      • Teaching Note

      AGENCY.COM (A) and (B) TN

      By: Ashish Nanda and Thomas J. DeLong
      Teaching Note for (9-800-061) and (9-800-062). View Details
      Keywords: Internet and the Web; Entrepreneurship; Business Startups; Corporate Finance; Growth and Development; Web Services Industry; Web Services Industry; San Francisco
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      Nanda, Ashish, and Thomas J. DeLong. "AGENCY.COM (A) and (B) TN." Harvard Business School Teaching Note 801-014, September 2000. (Revised August 2011.)
      • September 2000 (Revised November 2002)
      • Case

      Amazon.com: 1994-2000

      By: Lynda M. Applegate and Meredith Collura
      Enables a thorough analysis of Amazon.com and the company's value proposition, in terms of its business concept, digital business capabilities, and community and shareholder value. Examines the company's complex set of business models and web of business relationships,... View Details
      Keywords: Entrepreneurship; Asset Pricing; Capital; Financial Strategy; Technological Innovation; Business or Company Management; Growth and Development Strategy; Business Strategy; Competitive Strategy; Information Technology Industry; Information Technology Industry
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      Applegate, Lynda M., and Meredith Collura. "Amazon.com: 1994-2000." Harvard Business School Case 801-194, September 2000. (Revised November 2002.)
      • September 2000 (Revised June 2002)
      • Supplement

      Overview of E-Business Pricing Models

      By: Lynda M. Applegate, W. Earl Sasser and Kristin Kohler
      Supplements National Logistics Management. View Details
      Keywords: Internet and the Web; Price; Business Model; Information Technology Industry
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      Applegate, Lynda M., W. Earl Sasser, and Kristin Kohler. "Overview of E-Business Pricing Models." Harvard Business School Supplement 801-182, September 2000. (Revised June 2002.)
      • 2000
      • Chapter

      Strategic Alliances and Technology Licensing in Biotechnology

      By: Josh Lerner
      Keywords: Alliances; Corporate Strategy; Intellectual Property; Biotechnology Industry
      Citation
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      Lerner, Josh. "Strategic Alliances and Technology Licensing in Biotechnology." In Encyclopedia of Ethical, Legal and Policy Issues in Biotechnology, edited by Thomas H. Murray and Maxwell J. Mehlman, 1069–1079. New York: John Wiley & Sons, 2000.
      • August 2000 (Revised September 2002)
      • Exercise

      Working with Your Shadow Partner in Analyzing IT Strategic Partnering

      By: Richard L. Nolan
      A team-based exercise allowing students to conduct a strategy analysis of the leading companies in the IT business. Involves searching on the web for both public information sources and company information sources. The teams work together to analyze the information and... View Details
      Keywords: Business Strategy; Information Technology; Information Technology Industry
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      Nolan, Richard L. "Working with Your Shadow Partner in Analyzing IT Strategic Partnering." Harvard Business School Exercise 301-003, August 2000. (Revised September 2002.)
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