Financial Services - Publications - Faculty & Research

01 Mar 2009
News

Letters to the Editor

HBS Flunks Finance 101 As regards your December Editor’s Note wherein you refer to Dean Jay Light’s remarks to the hastily organized financial crisis panels during the week of September 22: Light attributes the View Details

Keywords: Educational Services; Educational Services; Educational Services; Educational Services

07 Oct 2019
Sharpening Your Skills

How Companies Can Make Up with (Very) Unhappy Customers

Mark Zuckerberg delayed action and side-stepped responsibility. Two Million Fake Accounts: Sales Misconduct at Wells Fargo Coming out of the financial crisis, Wells Fargo was one of the world’s most successful banks. But then its sales... View Details

Keywords: by Sean Silverthorne; Retail; Air Transportation

01 Sep 2013
News

The New Rules of E-Commerce

Mikitani (MBA 1993) is not shy about pursuing the big idea, in this case a belief that English is the lingua franca of business and learning it would give his organization a competitive edge. Rakuten, founded in 1997, operates an online mall and related View Details

Keywords: Sean Silverthorne; e-commerce; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services

01 Jun 2001
News

Merrill Lynch's Stan O'Neal

and continuing to improve the quality of service provided. “We have a tremendously successful organization with a legacy of winning. The challenge is to continue to evolve and adapt to the new realities of the marketplace.” O’Neal cites... View Details

Keywords: Susan Young; Merrill Lynch; Personal Services; Personal Services; Personal Services; Personal Services

Profile

Brittani Rettig

serving my blog readers. Living a life of service is one thing that keeps me very motivated. I succeed when those I serve succeed. "The differences are countless. My consulting role allows me to drive formal project management and... View Details

Keywords: Services; Services; Services

01 Apr 1999
News

A Random Sampling of HBS Graduates in the News

Lawrence S. Kramer (MBA '74), who spent twenty years as a newspaper reporter and editor for publications such as the Washington Post and the San Francisco Examiner, was himself in the news last January. Kramer's financial information... View Details

March 2001 (Revised April 2002)
Case

Rent-Way, Inc. (A)

By: David F. Hawkins

The company uses the units of activity method to account for its rental inventory. A prominent hedge fund advisor recommends the company's stock be sold short. View Details

Keywords: Mathematical Methods; Stock Shares; Fair Value Accounting; Quality; Investment Funds; Service Industry

Citation

Educators

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01 Sep 2011
News

Extraordinary People

social service organizations through their family foundation. “There comes a responsibility with success, and that is leaving the world better than you found it,” says Klarman. Robert Kraft, MBA 1965 Founder, Chairman and CEO, The Kraft... View Details

Keywords: Personal Services; Personal Services; Personal Services; Personal Services; Personal Services; Personal Services; Personal Services; Personal Services; Personal Services

01 Mar 2012
News

Faculty Books

Way by a Billion-Dollar Fundraiser by Howard Stevenson with Shirley Spence (Timberline LLC) Philanthropy is a powerful force in society, but the challenges are great, particularly during an economic downturn that has dampened contributions even as the demand for View Details

Keywords: Professor Bill George; Professor Joseph L. Bower; Professor Herman B. Leonard; Professor Lynn S. Paine; Professor Howard Stevenson; Professor Noam Wasserman; Educational Services; Educational Services

01 Sep 2010
News

Letters to the Editor

graduating MBAs to engage in and influence the key strategic priorities of leading social sector organizations. Although the article cited the generous financial support that HBS and its donor base provides to fellows, it’s also worth... View Details

Keywords: Securities, Commodities, and Other Financial Investments; Securities, Commodities, and Other Financial Investments

June 1999 (Revised May 2017)
Teaching Note

Guidant Corporation: Shaping Culture Through Systems

By: Robert Simons and Antonio Dávila

Teaching Note for (9-198-076). View Details

Keywords: Strategy And Execution; Management Control Systems; Risk And Uncertainty; Service Industry; Service Industry

Citation

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22 Sep 2017
News

Turning a Disorder into an Opportunity

the Department of Human Services and Specialisterne, a Danish social enterprise organization, the initiative taps into the talents common among those on the autism spectrum, including attention to detail, highly focused concentration,... View Details

Web

3.1 Student Accounts | MBA

3.1 Student Accounts The Harvard University Student Accounts Office manages billing for tuition and fees . Harvard University’s Student Financial Services (SFS) Office emails notification of fall charges in... View Details

04 Sep 2019
News

Turning Point: Step Change

principal reinforced the importance of being a forgiving and inclusive leader. A third moment took place when I was working in the US Department of the Treasury’s TARP program after the 2008 financial crisis. Assistant Secretary Herb... View Details

Harrington Drake

Drake presided over a decade of top financial performance – growing revenues from $480 million to over $2 billion. He achieved ten consecutive years of top market value performance and expanded D&B’s core services, most notably with... View Details

Keywords: Services