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Show Results For
- All HBS Web
(5,421)
- People (21)
- News (1,783)
- Research (2,756)
- Events (5)
- Multimedia (19)
- Faculty Publications (838)
- 17 May 2018
- Blog Post
HBS/HKS Alum Regan Turner on Empowering Veterans
entrepreneurial in my role, and that I am given the latitude to form partnerships that will benefit our organization and the cities we work in. “I work with some of the largest and most innovative companies in America. My team resides in... View Details
- 01 Mar 2013
- News
Bringing It Back Home
printed out all the case studies," says David Jernigan, executive director of KIPP Metro Atlanta, a charter school network. "I decided to do all the work before I arrived so I could spend my time really digging in and networking." While... View Details
- 01 Mar 2012
- News
Making Finance Personal
solutions, he has aggressively implemented the notion that customers, through their implicit choices or explicit actions (what Cook calls a “user contribution system”), and his brainstorming employees (in small groups within the company... View Details
- 01 Jun 2013
- News
Brick by Brick
fun. Godtfred championed slow, steady growth. Because of this, it could take years for a new product to go to market. Green bricks, for instance, appeared in play sets only after a decade-long decision-making process. The snail's pace served the View Details
- 08 Dec 2009
- News
Don’t Scare the Bankers
York. Their work is representative of a broad faculty response to the financial crisis. Mr. Ji, if you can hear me, times have changed: Someone needs to scare the bankers and scare them straight. View Details
- 19 Jan 2017
- News
Finding Purpose in Profit
all of their stakeholders, not just shareholders.” Coupounas spends much of her time counseling entrepreneurs, and she finds they enjoy hearing about other company founders who have successfully followed the... View Details
- 01 Mar 2004
- News
Toy Story
Last Christmas, many of the headlines spelled out trouble in toyland. FAO Schwarz sunk deeper into bankruptcy, KB Toys was having a hard time making ends meet (and filed Chapter 11 in January), and Toys “R” Us, which closed its Kids “R”... View Details
- 30 Jan 2019
- What Do You Think?
Who Will Measure up to These Two Remarkable Leaders?
People are hired to deliver empathy, a sense of humor, and total devotion to Customers (always capitalized at Southwest), something that has produced intense loyalty from flyers. These are elements of several cases I and my colleagues have written about the View Details
- 01 Dec 2007
- News
Lighten Up
ourselves,” Coup says. “We aim to be about twenty times our present size in five years in terms of sales. In terms of personnel, we’ll probably be only two or three times our current size.” Keeping the View Details
- 01 Apr 2000
- News
A Place in the Sun
everyone's relaxed, fun-loving inner self could flourish. That formula brought the organization unrivaled success. But times got tough in the 1990s. Club Med's original customer base was aging and its libidinous image grew passé. The... View Details
Keywords: Julia Hanna and Garry Emmons
- 01 Jun 2010
- News
Michael Depatie
was ranked number one in guest satisfaction for 2009 by the Market Metrix Hospitality Index (based on over 130,000 hotel customer surveys), beating competitors including the Ritz-Carlton, W Hotels, and the Four Seasons. Michael Depatie (MBA ’83) joined the San... View Details
- 01 Sep 2004
- News
Home Sweet (Modular) Home
drag on for weeks. Greentech’s solution? Stuntz plans to acquire a small finish-work construction company to guarantee timely completion of future projects. After an initial rush of orders, Greentech’s... View Details
- 01 Mar 2010
- News
Lords of Strategy
of HBS alumni and faculty, and by the School itself as an institution. Excerpts from the book follow. The Big Bang Fifty years ago, Kiechel writes, corporate strategy did not even exist as a concept, let alone as the foundational element for an entire industry. What... View Details
- 01 Jun 2020
- News
Prognosis
federal Centers for Medicare and Medicaid Services. So now a patient can go into a telemedicine visit without a previously established relationship with a provider, who can bill for that time in a way that more closely reflects what they... View Details
- 28 May 2019
- News
Alumni Achievement Awards 2019
upset me.” Machine dream: “There were companies that displayed different rates and prices. But none of them ever considered why people would want all that information on one screen, with it placed in charts and graphs that allowed users... View Details
- 09 Feb 2016
- News
Applying Business Principles to Military Problems
helped me make a difference [is], I was in the military active duty at the time. About two years after leaving Harvard, there was a super typhoon that hit Guam—Typhoon Omar—and at the time the leaders of my command were off the island.... View Details
- 28 May 2019
- News
Cure All
starting to think that there might be some intentionality. Virginia Mason Hospital in Seattle is famous for having done a lean transformation that completely changed how the hospital is run. That type of transformation takes years. It... View Details
- 18 Nov 2009
- HBS Case
Customer Feedback Not on elBulli’s Menu
get a booking that year, they are then given a date and time to show up. Reaching elBulli's coastal perch involves traveling to Barcelona, then negotiating two hours of narrow, twisting mountain roads. But then they enjoy a five-hour meal... View Details
- 04 Nov 2016
- News
The Competitiveness of Lost Causes
the Haitian Ministry of Commerce and Trade. “We’ve given a team of 30 farmers a crash course in strategy based on the HBS case method, and we’ve accompanied them on trips to meet potential customers—from coffee dealers in Seattle to mango... View Details
Keywords: Deborah Blagg
- 30 Jan 2009
- News
What’s It Worth to You?
was leading a once-mighty firm into bankruptcy. Markets don’t always get it right, we now know. Nor do company boards when they determine CEO compensation, as HBS professors such as Jay Lorsch, George Baker, Brian Hall, Rakesh Khurana,... View Details