Publications

Co-Chair, Driving Digital Strategy

Sunil Gupta is the Edward W. Carter Professor of Business Administration and co-chair of the executive program on Driving... View Details

Keywords: advertising; communications; consumer products; credit card; education industry; financial services; high technology; marketing industry; telecommunications

05 Jul 2006
Working Paper Summaries

Deep Links: Business School Students’ Perceptions of the Role of Law and Ethics in Business

Keywords: by Constance E. Bagley, Gavin Clarkson & Rachel Power; Legal Services

13 May 2024
Research & Ideas

Picture This: Why Online Image Searches Drive Purchases

the general search wouldn't have come up with to the same extent,” Farronato says. She continues: “You were in the trunk at the beginning. But when you go finer and finer, you end up finding leaves that you wouldn't have found otherwise.”... View Details

Keywords: by Rachel Layne; Information Technology; Technology; Consumer Products; Retail

2009
Article

Social Structure Shapes Cultural Stereotypes and Emotions: A Causal Test of the Stereotype Content Model

By: P. Caprariello, A.J.C. Cuddy and S.T. Fiske

The stereotype content model (SCM) posits that social structure predicts specific cultural stereotypes and associated emotional prejudices (Fiske et al., 2002). No prior evidence at a societal level has manipulated both structural predictors and measured both... View Details

Keywords: Competency and Skills; Mathematical Methods; Emotions; Personal Characteristics; Prejudice and Bias; Status and Position; Culture; Competition

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Web

Building a Culture of Awareness and Accountability in your Organization - Recruiting

Insights & Advice 14 Jul 2023 Building a Culture of Awareness and Accountability in your Organization Becca Carnahan Author HBS Team tag All Industries All Locations Alumni Diversity, Inclusion, & Belonging Recruiting Strategies Student &... View Details

11 Dec 2017
Book

'Don’t Show Up Empty-handed' and Other Tips for Finding the Right Job at a Startup

Keywords: by Sean Silverthorne

01 May 2017
Research & Ideas

Bad At Your Job? Maybe It's the Job’s Fault

wide span of influence to figure out how to make the customer happy. One individual doesn’t control all the resources at that company, so that person relies on talking to others about delivery speed View Details

Keywords: by Dina Gerdeman

01 Feb 2000
News

Q & A: Laura Liswood and the Council of Women World Leaders

example, many of them felt that their personal lives were scrutinized more than they should have been and that their mistakes were less tolerated than those of male leaders. They also felt that as women... View Details

Keywords: Nancy O. Perry

January 2007
Teaching Note

Leadership in Crisis: Ernest Shackleton and the Epic Voyage of the Endurance (TN)

By: Nancy F. Koehn

Teaching Note to 803127. View Details

Keywords: Leadership Style; Entrepreneurship; Personal Development and Career; Moral Sensibility; Groups and Teams; Managerial Roles; Crisis Management; Goals and Objectives; Antarctica

November 2010 (Revised April 2011)
Case

Aman Resorts

By: Eugene Soltes and Aldo Sesia

This case describes the operating model and philosophy of this high-end set of global properties. Aman relies on employees taking considerable initiative to deliver the highest quality personalized service in the hospitality industry. The case also highlights Aman's... View Details

Keywords: Business Model; Customer Focus and Relationships; Customer Satisfaction; Globalized Firms and Management; Employees; Service Delivery; Business Strategy; Accommodations Industry

March 2013
Article

Breaking Them in or Eliciting Their Best? Reframing Socialization around Newcomers' Authentic Self-expression

By: Daniel M. Cable, Francesca Gino and Brad Staats

Socialization theory has focused on enculturating new employees such that they develop pride in their new organization and internalize its values. Drawing on authenticity research, we propose that the initial stage of socialization leads to more effective employment... View Details

Keywords: Socialization; Authenticity; Self-Expression; Best Self; Outsourcing; Employee Retention; Organizational Culture; Retention; Identity; Customer Satisfaction

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22 Jan 2025
Blog Post

Career Risks and Professional Growth: Finding a Fulfilling Career with Paige Arnof-Fenn (MBA 1991)

realized that, while the job paid well, the hours and lifestyle left little room for joy or personal fulfillment. Going to business school gave me the chance to rebrand myself, explore new opportunities,... View Details

19 Dec 2011
Research & Ideas

Climbing the Great Wall of Trust

economy, it's getting more essential that global executives learn their way around Chinese cultural customs in order to be successful in that country. While every country has its version of the "old boys network" that defines... View Details

Keywords: by Michael Blanding

January 2017 (Revised October 2023)
Case

Classtivity: Payal's Pirouette

By: Jeffrey J. Bussgang and Olivia Hull

A few months after launching a new fitness technology product, the small staff of New York startup Classtivity gathers on a Saturday in April 2013 to take stock. With one successful pivot under its belt, Classtivity is finally generating revenue and enthusiasm among... View Details

February 2025 (Revised April 2025)
Case

Shake Shack's Playbook for the Digital Era

By: Christopher Stanton, Allison Ciechanover and George Gonzalez

This case examines Shake Shack’s journey from a single New York City hot dog cart to a global fast-casual restaurant chain renowned for both premium quality and a culture of “enlightened hospitality.” As the company expands worldwide, it pilots digital ordering... View Details

Keywords: Business Model; Customer Satisfaction; Technology Adoption; Brands and Branding; Organizational Culture; Customization and Personalization; Expansion; Digital Transformation; Food and Beverage Industry

01 Sep 2020
News

Action Plan: Finding Fluency

Dunaway, the pandemic meant rethinking all of the company’s marketing plans. A veteran of established brands such as Frito-Lay, Yahoo, and Nintendo, Dunaway joined Duolingo in 2018 to build a marketing department from scratch with a focus... View Details

Keywords: April White; foreign language; education and technology; digital marketing; change management; COVID-19; Educational Services

2018
Working Paper

Class Matters: The Role of Social Class and Organizational Sector in High-Achieving Women's Legitimacy Narratives

By: Judith A. Clair, Rachel D. Arnett, Katherine Chen, Beth K. Humberd and Kathleen L. McGinn

While prior research recognizes that women struggle to maintain legitimacy for their successes and that self-narratives play a key role in building such legitimacy, theory provides limited insight into how women build legitimacy through their self-narratives. Our... View Details

Keywords: Personal Development and Career; Gender; Success; Diversity; Perception; Situation or Environment

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2009
Case

Course Materials for: Being a Leader and the Effective Exercise of Leadership--An Ontological Model

By: Werner Erhard, Michael C. Jensen, Steve Zaffron and Kari L. Granger

Keywords: Leadership Development; Personal Development and Career