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  • January 2021 (Revised April 2022)
  • Case

Best Buy's Corie Barry: Confronting the COVID-19 Pandemic

By: William W. George and Amram Migdal
This case examines the leadership of Corie Barry, the new CEO of Best Buy, with a focus on actions the company took in 2020 to adapt to the COVID-19 pandemic. The case includes a history of Best Buy’s strategy and leadership, including the transitions between the... View Details
Keywords: COVID-19 Pandemic; Change; Disruption; Volatility; Communication; Competency and Skills; Customers; Decision Making; Ethics; Fairness; Moral Sensibility; Values and Beliefs; Finance; Cash Flow; Financial Condition; Financial Liquidity; Goods and Commodities; Corporate Governance; Health Pandemics; Human Resources; Executive Compensation; Employees; Employee Relationship Management; Resignation and Termination; Retention; Selection and Staffing; Innovation and Invention; Jobs and Positions; Job Cuts and Outsourcing; Job Design and Levels; Job Interviews; Job Offer; Labor; Employment; Human Capital; Working Conditions; Law; Leadership; Leadership Development; Leadership Style; Management; Business or Company Management; Crisis Management; Growth and Development Strategy; Management Practices and Processes; Management Style; Management Succession; Management Systems; Management Teams; Risk Management; Operations; Distribution; Order Taking and Fulfillment; Logistics; Service Delivery; Service Operations; Supply Chain; Organizations; Corporate Social Responsibility and Impact; Organizational Change and Adaptation; Outcome or Result; Personal Development and Career; Retirement; Work-Life Balance; Planning; Strategic Planning; Problems and Challenges; Relationships; Business and Community Relations; Labor and Management Relations; Risk and Uncertainty; Safety; Science; Strategy; Retail Industry; North and Central America; United States; Minnesota
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George, William W., and Amram Migdal. "Best Buy's Corie Barry: Confronting the COVID-19 Pandemic." Harvard Business School Case 321-073, January 2021. (Revised April 2022.)
  • 24 Apr 2014
  • News

From venture capitalist to 'compassionate capitalist'

through social impact bonds. “Social impact bonds enable a social organization to raise capital for preventive... View Details
  • 2013
  • Dissertation

Designing Freemium: A Model of Consumer Usage, Upgrade, and Referral Dynamics

By: Clarence Lee, Vineet Kumar and Sunil Gupta
Abstract. Over the past decade "freemium" (free + premium) has become the dominant business model among internet start-ups for its ability to acquire and monetize a large install-base with limited marketing resources. Freemium is a hybrid strategy where a firm offers... View Details
Keywords: Discrete-Continuous Choice Dynamic Structural Models; Bayesian Estimation; Word-of-Mouth; Digital Services; Freemium; Entrepreneurship; Business Model; Motivation and Incentives; Marketing Strategy; Internet and the Web; Consumer Behavior; Marketing Reference Programs; Business Startups
Citation
Related
Lee, Clarence, Vineet Kumar, and Sunil Gupta. "Designing Freemium: A Model of Consumer Usage, Upgrade, and Referral Dynamics." Diss., Harvard Business School, 2013. (Job Market Paper.)
  • 06 Mar 2012
  • First Look

First Look: March 6

impact on the link between diversity and bottom-line performance. As expected, minorities' negative assessments of their team's learning environment precipitate a negative relationship between diversity and performance, irrespective of... View Details
Keywords: Sean Silverthorne
  • 2008
  • Chapter

Corporate Honesty and Business Education: A Behavioral Model

By: Rakesh Khurana and Herbert Gintis
Since the mid-1970s neoclassical economic theory has dominated business school thinking and teaching in dealing with the nature of human motivation. However valuable in understanding competitive product and financial markets, neoclassical economic theory employs an... View Details
Keywords: Business Education; Ethics; Managerial Roles; Corporate Social Responsibility and Impact; Organizational Culture; Business and Shareholder Relations; Mathematical Methods; Behavior
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Khurana, Rakesh, and Herbert Gintis. "Corporate Honesty and Business Education: A Behavioral Model." In Moral Markets: The Critical Role of Values in the Economy, edited by Paul J. Zak. Princeton University Press, 2008.
  • 10 Sep 2020
  • Research & Ideas

The COVID Two-Step for Leaders: Protect and Pivot

restrictions on the public will be lifted, how customers will behave in the aftermath, and how the once-familiar environments in which your company operated will have been impacted for the long-term, if not permanently. As a result, it is... View Details
Keywords: by Boris Groysberg and Katherine Connolly Baden
  • November, 2016
  • Article

Fixing Discrimination in Online Marketplaces

By: Ray Fisman and Michael Luca
Online marketplaces such as eBay, Uber, and Airbnb have the potential to reduce racial, gender, and other forms of bias that affect the off-line world. And in the early days of Internet commerce, the relative anonymity of transactions did make it harder for... View Details
Keywords: Prejudice and Bias; Digital Platforms; Internet and the Web; Race; Gender
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Fisman, Ray, and Michael Luca. "Fixing Discrimination in Online Marketplaces." Harvard Business Review 94, no. 12 (November, 2016): 88–95.
  • Research Summary

Overview

By: Ethan S. Bernstein
I have spent my career studying novel talent management practices and their effect on collaboration and performance. My core research focuses on two interrelated organizational trends that have become salient in the 21st century: workplace transparency (who gets to... View Details
Keywords: Privacy; Transparency; Productivity; Field Experiments; Communication; Design; Human Resources; Leadership; Management; Organizational Design; Organizational Structure; Performance; Groups and Teams; Networks; Behavior; Social and Collaborative Networks; Satisfaction; North America; Europe; Asia; China; Japan; Latin America
  • July–August 2021
  • Article

Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government

By: Ryan W. Buell, Ethan Porter and Michael I. Norton
Problem definition: As trust in government reaches historic lows, frustration with government performance approaches record highs. Academic/practical relevance: We propose that in co-productive settings like government services, peoples’ trust and... View Details
Keywords: Government Services; Behavioral Operations; Operational Transparency; Government Administration; Service Operations; Programs; Perception; Attitudes; Behavior; Trust
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Buell, Ryan W., Ethan Porter, and Michael I. Norton. "Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government." Manufacturing & Service Operations Management 23, no. 4 (July–August 2021): 781–802.
  • 01 Jun 2009
  • News

Entrepreneur’s Rwandan Start-Up Gets HBS Support

SCHARPF: Seeking cost-effective raw materials in Rwanda. Elizabeth Scharpf (MBA ’07) is on a roll. Determined to put her MBA skills to work addressing socioeconomic and public health problems in developing nations, she has launched a View Details
Keywords: Social Assistance; Social Assistance; Social Assistance; Social Assistance
  • 01 Sep 2024
  • News

Next Level

In 2017, Sarah Bond’s boss, Phil Spencer, the head of Xbox Gaming, warned her that working in the industry would be very difficult. Not just for the usual reasons that corporate America can be tough, but also because, as a Black woman in gaming—an industry with a... View Details
Keywords: Maggie Mertens; photos by Cameron Karsten; Amusement, Gambling, and Recreation Industries; Arts, Entertainment
  • 24 Apr 2014
  • News

Private capital, public good

Tracy Palandjian (AB 1993, MBA 1997) is spearheading the development of social impact bonds (SIBs), a financial innovation designed to tackle some of the world’s most... View Details
  • 01 Feb 2001
  • News

The Third Force: Indispensable to Society, Nonprofits Should Redirect Oversight Efforts

unpopular social issues, enabling spirituality, redistributing wealth to the needy, supporting cultural activities, and effectively and efficiently providing long-term solutions for social needs. Government... View Details
Keywords: Health, Social Assistance
  • 01 Dec 2015
  • News

Giving Advice

(courtesy of Susan Wolf Ditkoff) The philanthropy economy is booming. Last year, America’s charitable giving totaled $358.38 billion, equaling 2.1 percent of GDP—a number last attained in prerecession 2004. With that growth have come a number of new options, including... View Details
  • 01 Dec 2001
  • News

Reaching Out

plans to enter the private sector after graduation, but intends to continue his involvement in social enterprise. "Participating in the fellowship program," he says, "has convinced me that I can have an View Details
Keywords: Garry Emmons and Julia Hanna; Health, Social Assistance
  • 21 Oct 2013
  • News

Moving the Needle

Seegull coauthored a policy paper, funded by the Rockefeller Foundation and others, focused on engaging the federal government in impact investing to achieve social and environmental outcomes. "That opened... View Details
Keywords: Jill Radsken; Securities, Commodities, and Other Financial Investments; Finance
  • 16 Jan 2014
  • News

Learning from Helping Others

class and a Robert Coles-taught seminar called Moral and Social Inquiry. "We read literature and discussed what the characters had done and what decisions they had made. It allowed us to then think about our own lives and what kinds of... View Details
Keywords: Jill Radsken; Health, Social Assistance
  • 01 Aug 2019
  • News

Investing for Good

arrangement to deliver social value and financial value. “The social impact bond allows government to transfer the risk of performance of... View Details
Keywords: Finance
  • 01 Mar 2007
  • News

The Plight of the Global Poor

ability to generate profit. There is no contradiction between social impact and good profitability; in fact, profitability is central to that social impact.” Eliminating, or... View Details
Keywords: Garry Emmons; bottom of the pyramid (BOP); Social Assistance; Social Assistance; Social Assistance; Social Assistance
  • 22 Apr 2020
  • Research Event

How Investors Are Sizing Up Climate Change’s Risks—and Opportunities

Until a few years ago, climate change’s potential impact seemed abstract for many investors. Now, as sea levels rise, hurricanes intensify, and droughts threaten food supplies, many investors are confronting its financial realities. But it’s not a simple calculation.... View Details
Keywords: by Danielle Kost; Financial Services
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