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    Ray A. Goldberg

    A native of North Dakota, Dr. Goldberg received his A.B. from Harvard University in 1948, his MBA from the Harvard Graduate School of Business Administration in 1950 and his Ph.D. in Agricultural Economics from the University of Minnesota in 1952.

    ... View Details

    Keywords: food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing
    • August 2015 (Revised June 2021)
    • Case

    Amazon.com, 2021

    By: John R. Wells, Benjamin Weinstock, Gabriel Ellsworth and Galen Danskin
    In February 2021, Amazon announced 2020 operating profits of $22,899 million, up from $2,233 million in 2015, on sales of $386 billion, up from $107 billion five years earlier (see Exhibit 1). The shareholders expressed their satisfaction (see Exhibit 2), but not all... View Details
    Keywords: Strategic Analysis; Retail; E-commerce; Amazon; Internet; Amazon.com; AmazonFresh; Jeff Bezos; Cloud Computing; Marketplaces; Streaming; E-reader Market; Digital Media; Mobile App; Online Retail; Shipping; Database; Tablet; Kindle; Kindle Fire; Smartphone; Delivery; Digital Platforms; Competition; Internet and the Web; Corporate Strategy; Digital Marketing; Business Growth and Maturation; Business Model; Business Organization; For-Profit Firms; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Profit; Revenue; Global Strategy; Multinational Firms and Management; Taxation; Business History; Human Resources; Resignation and Termination; Books; Human Capital; Working Conditions; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Growth Management; Management Practices and Processes; Industry Growth; Industry Structures; Media; Distribution; Distribution Channels; Order Taking and Fulfillment; Infrastructure; Logistics; Product Development; Supply Chain; Supply Chain Management; Organizational Culture; Public Ownership; Work-Life Balance; Problems and Challenges; Labor and Management Relations; Strategy; Adaptation; Business Strategy; Competitive Strategy; Diversification; Expansion; Integration; Horizontal Integration; Vertical Integration; Information Infrastructure; Information Technology; Mobile and Wireless Technology; Price; Applications and Software; Marketing; Marketing Strategy; Working Capital; Customer Focus and Relationships; Customer Value and Value Chain; Retail Industry; Advertising Industry; Distribution Industry; Electronics Industry; Entertainment and Recreation Industry; Information Technology Industry; Manufacturing Industry; Motion Pictures and Video Industry; Music Industry; Publishing Industry; Shipping Industry; Technology Industry; Video Game Industry; Web Services Industry; United States; Washington (state, US); Seattle
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    • 24 Oct 2016
    • Research & Ideas

    Bernie Madoff Explains Himself

    from Michael Dell to Steve Jobs, have faced their own allegations of wrongdoing, but still managed to build remarkable enterprises. At the same time, many white-collar criminals also break rules in the process of believing they are on the... View Details
    Keywords: by Carmen Nobel; Financial Services
    • 2022
    • Working Paper

    Institutional Emplacement and the Novel Resurgence of Independent Bookstores

    By: Ryan Raffaelli and Ryann Noe
    This study reveals how actors leverage physical place as an asset to facilitate organizational adaptation and industry evolution. Through a longitudinal, qualitative analysis of the U.S. independent bookselling industry from 1995 to 2019, we outline how dispersed... View Details
    Keywords: Industry Growth; Small Business; Organizational Change and Adaptation; Business Processes; Retail Industry; Publishing Industry; United States
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    • 10 Jan 2018
    • Blog Post

    8 Tips to Help You Prepare for the Case Method

    Section Mates to Create a Safe Discussion EnvironmentAs you can imagine, a debate with 90 smart and opinionated people can easily become chaotic if you don’t have norms and processes in place. The professor typically controls the flow of... View Details
    • 12 Jan 2010
    • First Look

    First Look: Jan. 12

    and barriers to creating and claiming value, the most promising sequence and process design, etc.— should be informed and modified by two classes of potentially relevant cross-border factors, the general and the negotiation-specific.... View Details
    Keywords: Martha Lagace
    • 2008
    • Working Paper

    The Effect of Labor on Profitability: The Role of Quality

    By: Zeynep Ton
    Determining staffing levels is an important decision in retail operations. While the costs of increasing labor are obvious and easy to measure, the benefits are often indirect and not immediately felt. One benefit of increased labor is improved quality. The objective... View Details
    Keywords: Profit; Selection and Staffing; Service Delivery; Business Processes; Quality; Retail Industry
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    • 08 Aug 2005
    • Research & Ideas

    Decision Rights: Who Gives the Green Light?

    will do. "While there has never been perfect alignment," he says, "this process enables us to rapidly identify and address the inconsistencies." 3. Assign Decision Rights Unequivocally Ambiguity about who has decision... View Details
    Keywords: by Peter Jacobs
    • 11 Apr 2007
    • Research & Ideas

    Adding Time to Activity-Based Costing

    To improve any business, managers need to understand how much it costs to produce a profitable product. It seems a simple task, but the process of securing and analyzing the data can be incredibly complex and organizationally taxing. In... View Details
    Keywords: by Sarah Jane Gilbert
    • September 21, 2013
    • Other Article

    Redefining Global Health-care Delivery

    By: Jim Yong Kim, Paul E. Farmer and Michael E. Porter
    Initiatives to address the unmet needs of those facing both poverty and serious illness have expanded significantly over the past decade. But many of them are designed in an ad-hoc manner to address one health problem among many; they are too rarely assessed; best... View Details
    Keywords: Health
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    • 12 Apr 2013
    • HBS Seminar

    Gary Frazier, USC Marshall School of Business

    • Web

    Stages of Development - Institute For Strategy And Competitiveness

    Strategy Stages of Development Stages of Development Successful economic development is a process of successive upgrading. A nation’s business environment evolves to support and encourage increasingly sophisticated and productive ways of... View Details
    • 15 Jul 2013
    • Research & Ideas

    Five Imperatives for Improving Health Care

    to be reimbursed very well by insurance companies, and they've set themselves up to do a lot of those particular procedures? "Those are two different scenarios, and we'd like to see more of the former than the latter." Promoting novel approaches to View Details
    Keywords: by Carmen Nobel; Health
    • Web

    Skydeck - Alumni

    Recipients of the 2024 Alumni Achievement Award reflect on how family and where they grew up formed them—personally and professionally Mission Control Space entrepreneur Peter Platzer (MBA 2002) on the process of finding your purpose In... View Details
    • 04 Sep 2001
    • Research & Ideas

    Governing the Family-Run Business

    boards and councils you can put in place. Effective governance can be done in an informal, casual manner. Or it might require formal structures (e.g. boards, councils) and processes (e.g. agendas, voting). The particular kinds of... View Details
    • Research Summary

    The Exercise and Development of Leadership

    My research in this stream contributes to three recent trends in leadership scholarship. The first is the resurgence of a perspective less preoccupied with leaders' impact on organizational performance and more with their function as sources and symbols of the... View Details

      Competing in the Age of AI: Strategy and Leadership When Algorithms and Networks Run the World

      In industry after industry, data, analytics, and AI-driven processes are transforming the nature of work. While we often still treat AI as the domain of a specific skill, business function, or sector, we have entered a new era in which AI is challenging the very... View Details

      • 11 Jun 2009
      • Working Paper Summaries

      Social Influence Given (Partially) Deliberate Matching: Career Imprints in the Creation of Academic Entrepreneurs

      Keywords: by Pierre Azoulay, Christopher C. Liu & Toby E. Stuart
      • May 2021
      • Article

      Making Doctors Effective Managers and Leaders: A Matter of Health and Well-Being

      By: Lisa Rotenstein, Robert S. Huckman and Christine K. Cassel
      The COVID-19 crisis has forced physicians to make daily decisions that require knowledge and skills they did not acquire as part of their biomedical training. Physicians are being called upon to be both managers—able to set processes and structures—and leaders—capable... View Details
      Keywords: Health Care and Treatment; Management; Leadership; Health Pandemics; Health Industry
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      • February 2020
      • Supplement

      Managing Blackout at Aluminum Bahrain B.S.C. (Alba) (B)

      By: Joseph B. Fuller, Gamze Yücaoğlu and Youssef Abdel Aal
      The case opens in 2017 as Tim Murray, CEO of Aluminum Bahrain (Alba), the largest single-site aluminum smelter in the world outside China and a major contributor to the Bahraini economy, was contemplating the recovery options as the company was facing the most severe... View Details
      Keywords: Aluminum Industry; General Management; Cultural Change; Change Management; Crisis Management; Decision Making; Organizational Culture; Safety; Leadership; Emerging Markets; Bahrain; Middle East
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