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Show Results For
- All HBS Web
(14,135)
- People (41)
- News (3,522)
- Research (7,944)
- Events (58)
- Multimedia (64)
- Faculty Publications (5,217)
- November 2016 (Revised March 2018)
- Module Note
Strategy Execution Module 9: Building a Balanced Scorecard
By: Robert Simons
This module reading explains how to construct a strategy map and build a balanced scorecard. Using an internal value chain model, the module illustrates how a balanced scorecard can support and enable customer management, innovation, operations, and post-sale service... View Details
Keywords: Management Control Systems; Implementing Strategy; Execution; Performance Measurement; Strategy Map; Business Goals; Customer Measures; Strategy; Balanced Scorecard; Business Model
Simons, Robert. "Strategy Execution Module 9: Building a Balanced Scorecard." Harvard Business School Module Note 117-109, November 2016. (Revised March 2018.)
- 24 Sep 2007
- Research & Ideas
The FDA: What Will the Next 100 Years Bring?
The U.S. Food and Drug Administration, which was created by the passage of the 1906 Federal Food and Drugs Act, regulates companies and industries accounting for one-quarter of all consumer spending, roughly $1.5 trillion worth of... View Details
- 29 Jul 2011
- Working Paper Summaries
Who Is Governing Whom? Senior Managers, Governance and the Structure of Generosity in Large U.S. Firms
Keywords: by Christopher Marquis & Matthew Lee
- 06 Sep 2011
- Research & Ideas
The Power of Leadership Groups for Staying on Track
Today's most successful leaders are focusing on sustaining superior performance by aligning people around mission and values and empowering leaders at all levels, while serving customers and collaborating throughout the organization. Over... View Details
Keywords: by Bill George
- 18 Feb 2010
- Working Paper Summaries
The Mirroring Hypothesis: Theory, Evidence and Exceptions
Keywords: by Lyra Colfer & Carliss Y. Baldwin
- 16 Jan 2008
- Working Paper Summaries
The Political Economy of “Natural” Disasters
Keywords: by Charles Cohen & Eric D. Werker
- March 2015
- Case
Twine Health
By: Robert S. Huckman, Ariel D. Stern and Matthew G. Preble
In late 2014, Dr. John Moore (CEO), Frank Moss (chairman), and Scott Gilroy (CTO) of Twine Health (Twine) had to resolve several challenges that threatened to restrict the widespread dissemination of its sole product, Twine. Twine was a cloud-based platform that... View Details
Keywords: Health Care; Chronic Disease; Technology Adoption; Digital Health; Health Acceleration Challenge; Strategy; Disease Management; Health; Health Care and Treatment; Information Technology; Mobile and Wireless Technology; Health Industry; United States; Massachusetts
Huckman, Robert S., Ariel D. Stern, and Matthew G. Preble. "Twine Health." Harvard Business School Case 615-068, March 2015.
- October 2016
- Case
Turkasset: Bringing Customer-Centricity to Debt Collection
By: Dennis Campbell and Gamze Yucaoglu
In December 2014, in preparation for the year-end board presentation, Hilmi Guvenal (PMD 1993), shareholder and CEO of Turkasset, and Ilker Yoney, COO, sat down to discuss Turkasset’s five- and ten-year strategic plans. Since taking leadership of the company in 2009,... View Details
Keywords: Customer Satisfaction; Customer Experience; Customer Service; Customer-centric; Emerging Market; Customer Focus; Employee Empowerment; Employee Engagement; Employee Training; Staffing; Operations Management; Quality Management; Service Management; Service Quality; Continuous Improvement; Turkasset; Collections Agency; NPL; Call Center; Financial Services; Borrowing and Debt; Customer Focus and Relationships; Organizational Culture; Operations; Management; Service Operations; Quality; Competitive Advantage; Cost vs Benefits; Financial Services Industry; Turkey
- 18 Jul 2022
- Research & Ideas
After the 'Crypto Crash,' What's Next for Digital Currencies?
systems for coordinating group decisions or managing event tickets. The long-run view is that there is real fundamental technological value here, and so what really matters for the market is whether we can realize that value through... View Details
- 18 May 2012
- Working Paper Summaries
Organization Design for Distributed Innovation
Keywords: by Carliss Y. Baldwin
- 02 Apr 2012
- Research & Ideas
Do Online Dating Platforms Help Those Who Need Them Most?
we already know. The functionality of these businesses is clear, but their immense popularity can be perplexing. After all, people managed to get married and maintain friendships for eons before the Web ever existed. So, are these virtual... View Details
- 16 Apr 2008
- Lessons from the Classroom
Chris Christensen: Legend of the Classroom
Sloan School of Management, Harvard Law School, Stanford Graduate School of Business, the University of South Africa, and the Iran Center for Management Studies. His books on teaching, Education for Judgment: The Artistry of Discussion... View Details
- 22 May 2018
- News
Matching People Looking For Work With Employers Looking For Workers
- 31 Oct 2004
- Research & Ideas
Bypass Marketing: Are Docs Influenced?
their patients. We focused on the following questions: How often and for what sorts of conditions do physicians prescribe advertised drugs requested by their patients? What other health care recommendations do physicians make as a result... View Details
Keywords: by Manda Salls
- 06 Nov 2013
- What Do You Think?
Is Top-Down Resource Allocation on the Rise?
management involvement in the resource allocation process? Or is it because certain of the world's major economies like China and Brazil are perceived by some as becoming more agile in their allocation of... View Details
Keywords: by James Heskett
- 01 Oct 2008
- Research & Ideas
How Much Time Should CEOs Devote to Customers?
marketing officer. It requires the long-term infusion of customer centricity and marketing strategy capability throughout the organization. Over time, this should mean a higher percentage of general managers coming up through the... View Details
Keywords: by John Quelch
- 06 Oct 2020
- Working Paper Summaries
Design and Analysis of Switchback Experiments
- 07 May 2007
- Research & Ideas
Rediscovering Schumpeter: The Power of Capitalism
capitalism. The word "globalization" is accurate enough, but if anything it understates the case, in part because of the information revolution wrought by the Internet. This situation makes View Details
- 28 Jan 2013
- Research & Ideas
Helping Yelp Create More Accurate Reviews
Each week, millions of consumers visit crowd-sourced review websites in search of recommendations for everything from taco stands to car dealers. Among the influential leaders in the field is Yelp.com, which in the third quarter of 2012... View Details
- 24 Feb 2020
- Research & Ideas
The Hidden Vulnerabilities of Open Source Software
underscore the importance of understanding where open source is most used and could be vulnerable to attack. The report, ‘Vulnerabilities in the Core,’ a Preliminary Report and Census II of Open Source Software, was prepared by the... View Details