Publications

February 2018 (Revised March 2018)
Case

ArcelorMittal and the Ebola Outbreak in Liberia

By: Sophus A. Reinert, Sarah Nam, Sisi Pan and Eric Werker

During the summer of 2014, Alan Knight, general manager of corporate responsibility at the integrated steel and mining company ArcelorMittal, observed the unfolding of an Ebola epidemic in Liberia and other countries in West Africa with great concern. On the one hand... View Details

01 Jun 2016
News

How Do We Win the Cyberwar?

conference. There are few in the industry who can claim a similar veteran status: Rothrock had recently taken over as CEO of the cybersecurity firm RedSeal after 25 years at... View Details

Keywords: Dan Morrell; illustrations by Victo Ngai

January 2020
Case

Terra Nova: A Social Business Trying to Unlock Land Rights for the Urban Poor in Brazil

By: Julie Battilana, Ruth Costas, Marissa Kimsey and Priscilla Zogbi

Brothers André and Daniel Albuquerque founded the company Terra Nova in 2001 to mediate land disputes between poor families illegally living in urban areas and the official landowners—with the aspiration to improve the lives of the poor. A business-led approach to the... View Details

Keywords: Mission and Purpose; Social Enterprise; Entrepreneurship; Negotiation; Power and Influence; Social Issues; Conflict and Resolution; Business and Government Relations; Infrastructure; Urban Development; Real Estate Industry; Brazil; Latin America

01 Feb 2000
News

Breaking Down Barriers: The Electronic Wallet

partnership with financial institutions such as MBNA, Capital One, Wells Fargo, and Providian. These firms offer the Brodia online shopping service as part of the credit card... View Details

Keywords: Judith A. Ross

09 Jun 2015
News

Building change from the ground up

as the Taliban-influenced south, operating under a firm policy of cultural sensitivity and ethical transparency in a country ranked as one of the most corrupt in View Details

01 Oct 2021
News

Tackling the World’s Most Difficult Challenges

Sarnoff Professor of Business Administration, have long studied how artificial intelligence (AI) is changing the competitive landscape, but the example they explore in their “Moderna” case study is perhaps... View Details

02 Mar 2011
Research & Ideas

Managing the Open Source vs. Proprietary Decision

implications. In this excerpt, they discuss how corporate managers should consider the interaction of open source and proprietary on software they develop and use. Implications For Corporate Managers Be sensitive to View Details

Keywords: by Josh Lerner & Mark Schankerman; Technology

August 2007 (Revised June 2008)
Case

The Lapdesk Company: A South African FOPSE

Shane Immelman, founding CEO of Lapdesk (South Africa), is facing several acute problems: a conflict between his director of marketing and his director of field operations; a dramatic increase in prices by a key supplier; and a major strategic alliance that does not... View Details

Keywords: Social Enterprise; For-Profit Firms; Entrepreneurship; Problems and Challenges; Cross-Cultural and Cross-Border Issues; Education Industry; South Africa

20 May 2013
Research & Ideas

The Long-Term Fix to US Competitiveness

is that people who should be allies are at cross-purposes with each other." The US Competitiveness Project put forth this definition: "The United States is a competitive nation to the extent that... View Details

Keywords: by Stephanie Schorow & Harvard Gazette

2007
Article

Convictions, Conventions and the Operational Risk Maze—The Cases of Three Financial Services Institutions

By: Anette Mikes

Making sense of operational risk practices in the financial services sector is a challenge. There is a temptation to explain the wide variety of approaches as a characteristic of the early stage of development in which the genre resides.
Based on the evidence of... View Details

Keywords: Management Practices and Processes; Risk Management; Governing Rules, Regulations, and Reforms; Conflict and Resolution; Organizations; Financial Services Industry

12 Aug 2002
Research & Ideas

‘Let the Buyer Beware’ Doesn’t Protect Investors

that the Chinese wall was no protection at all for the independence of the analysts. Trying to sell IPOs, analysts gave glowing recommendations to View Details

Keywords: by D. Quinn Mills

October 2016 (Revised January 2017)
Supplement

Bally Total Fitness (B): The Fall, 2005–2016

By: John R. Wells and Gabriel Ellsworth

By many measures the largest health-club chain in the United States in the early 2000s, Bally Total Fitness sold most of its remaining fitness clubs to 24 Hour Fitness in 2014 and disappeared from the industry top 100 rankings. After Bally was bedeviled by accounting... View Details

February 2018
Case

EmQuest: Travel Distribution in the Digital Era

By: Karim R. Lakhani and Gamze Yucaoglu

EmQuest, Emirates Group’s travel distribution company, must decide what to do with its contract with the global distribution system it uses, Sabre. Since its founding in 1988, EmQuest was servicing travel agents in the MENA region by providing a connection to over 400... View Details

Keywords: UAE; Decision; Business Model; Competitive Strategy; Growth and Development Strategy; Decision Choices and Conditions; Business Strategy; Value Creation; Change Management; Emerging Markets; For-Profit Firms; Competitive Advantage; Travel Industry; United Arab Emirates

June 2018
Article

Personal and Social Usage: The Origins of Active Customers and Ways to Keep Them Engaged

By: Clarence Lee, Elie Ofek and Thomas Steenburgh

We study how digital service firms can develop an active customer base, focusing on two questions. First, how does the way that customers use the service postadoption to meet their own needs (personal usage) and to interact with one another (social usage) vary across... View Details

Keywords: Customer Engagement; Adoption Routes; Word-of-Mouth; Digital Marketing; Bayesian Estimation; Customers; Communication; Consumer Behavior; Marketing; Internet and the Web; Analytics and Data Science

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September 2019
Article

The Persistence of Broadband User Behavior: Implications for Universal Service and Competition Policy

By: Andre Boik, Shane Greenstein and Jeffrey Prince

In several markets, firms compete not for consumer expenditure but consumer attention. We examine user priorities over the allocation of their time, and interpret that behavior in light of salient tensions in policy discussions over universal service, data caps, and... View Details

Keywords: Broadband Service; Attention Allocation; Consumer Behavior; Household; Internet and the Web; Competition; Policy

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Read Now

09 Nov 2007
Working Paper Summaries

Recognizing the New: A Multi-Agent Model of Analogy in Strategic Decision-Making

Keywords: by Giovanni M. Gavetti & Massimo Warglien

01 Dec 2016
News

The US Patent System’s Uncertain Fate

(Illustration by Peter Arkle) What is really at stake when we talk about patents? Lauren Cohen: Innovation is the future of the US economy. Given that the value of View Details

Keywords: April White

March 2018
Article

Enacting Knowledge Strategy Through Social Media: Passable Trust and the Paradox of Non-work Interactions

By: Tsedal Neeley and Paul Leonardi

Despite the recognition that knowledge sharing among employees is necessary to enact knowledge strategy, little is known about how to enable such sharing. Recent research suggests that social media may promote knowledge sharing because they allow social lubrication and... View Details

Keywords: Knowledge Sharing; Strategy; Social and Collaborative Networks; Employees; Interactive Communication; Trust