Publications

February 1990 (Revised July 1990)
Case

Internal Revenue Service: Automated Collection System

By: Nitin Nohria

Describes how the IRS's collection operations changed from a largely manual system (COF) to an automated system (ACS). A central aspect of ACS was the electronic scheduling and maintaining of work. While with ACS the IRS accomplished significant improvements in the... View Details

Keywords: Sovereign Finance; Revenue; Information Technology; Taxation; Change Management; Organizational Change and Adaptation; Organizational Design; Human Resources; Public Administration Industry; United States

February 2008
Case

EFI, Inc. (A)

By: David B. Godes and Lauren Barley

EFI has a unique sales compensation challenge. They cannot allocate sales credit for their core product to individual salespeople. So, they've historically paid the sales force as a team. This has worked out fine, since they've been a near-monopoly seller of a single... View Details

Keywords: Change Management; Compensation and Benefits; Performance Evaluation; Groups and Teams; Salesforce Management; Motivation and Incentives

23 Aug 2018
News

Healthcare Alumni Keep Learning Through Virtual Programming

virtual roundtable discussion, accessible online with registration, to enhance their knowledge in the industry and keep them connected to each other and to HBS. As part of the club’s mission to provide members “with access to resources... View Details

Keywords: Margie Kelley; Health, Social Assistance

01 Jun 2024
News

The Exchange: Chance Encounters

Assistant Professor Maria Roche and Associate Professor Andy Wu; image by John Ritter Late one day in the fall of 2021, as she was packing up to head home, Assistant Professor Maria Roche bumped into Andy Wu, a colleague in the Strategy Unit whose office is next to... View Details

Keywords: Jen McFarland Flint

22 Mar 2011
First Look

First Look: March 22

supplement:http://cb.hbsp.harvard.edu/cb/product/911055-PDF-ENG Mochi Media Thomas Eisenmann and Amit JainHarvard Business School Case 811-056 In late 2009, the management of Mochi Media, a venture-backed startup, must decide how to... View Details

Keywords: Sean Silverthorne

01 Sep 2020
News

In My Humble Opinion: Screen Tested

Fairness) and Reese’s Book Club. “It’s been a time for deeply human leadership,” says Harden of working remotely during the pandemic. “I’ve shared the struggles of having a full-time job, three children, and a husband who has also been... View Details

Keywords: Julia Hanna; women in business; COVID-19; film; media; television; Arts, Entertainment

08 Jan 2020
Blog Post

Know Your Audience - Recruiting HBS Students for Private Equity

firm with the human capital resources to do targeted outreach through the Resume Database, VCPE Club and/or Women In Investing Club. A dedicated recruiter can also manage the... View Details

Keywords: Venture Capital / Private Equity

01 Jun 1999
News

Q & A: Pat Russo - Focused on the Future at Lucent Technologies

years before Lucent Technologies was born. At AT&T, she held executive positions in strategic planning, marketing, human resources, and operations. In 1992, Russo assumed the position of president of Global... View Details

01 Mar 2003
News

Books

Connecting the Dots by Cathleen Benko and F. Warren McFarlan Selling China by Yasheng Huang What Customers Think by Gerald Zaltman Connecting the Dots by Cathleen Benko and F. Warren McFarlan (Harvard Business School Press) A recent study by the Project View Details

Keywords: Deborah Blagg; Publishing Industries (except Internet); Information

01 Feb 1999
News

Q&A: Camille Tang Yeh of the Asia-Pacific Research Office

include whether high-performance Asian companies can provide a business model for success in the region, the role of accounting infrastructure in transitional economies, restructuring diversified businesses in emerging markets, and exploring the Asian View Details

Keywords: Educational Support Services; Educational Services

14 Nov 2017
First Look

New Research and Ideas: November 14, 2017

Watchmaking By: Raffaelli, Ryan, and Richard DeJordy Abstract—This qualitative study examines how influential actors in the Swiss watch industry employed history as a strategic resource in response to the... View Details

Keywords: Carmen Nobel

01 Sep 2004
News

HBS Clubs and Associations

of the Juvenile Justice Fund in Atlanta, which provides resources and services for youth and their families who are involved with the juvenile justice system. “I was able to come back and, with my case studies and notes as a guide, retool... View Details

Keywords: Margie Kelley; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services

1998
Working Paper

CEO Incentives and Firm Size

By: Brian Hall and George P. Baker

What determines CEO incentives? A confusion exists among both academics and practitioners about how to measure the strength of CEO incentives, and how to reconcile the enormous differences in pay sensitivities between executives in large and small firms. We show that... View Details

Keywords: Business Ventures; Motivation and Incentives; Executive Compensation; Size; Management Systems

Read Now

April 1999 (Revised August 2000)
Case

Compaq Computer: Focus Groups

By: David E. Bell and Ann Leamon

Gives the final report, both results and methodology, of the focus group on Compaq Computer's new consumer notebook. Describes the groups, selection method, and methodology in detail. Should Compaq base its product design on the opinions of 64 people? Must be used with... View Details

Keywords: Selection and Staffing; Management Analysis, Tools, and Techniques; Product Design; Outcome or Result; Corporate Strategy; Computer Industry

Career Coach

Mo Fong

Mo Fong (HBS ‘02, Stanford ‘95 ChemE, ‘96 MA Education ) Mo is currently the Executive Director at Stanford Technology Ventures Program in the School of Management and Engineering focusing on entrepreneurship research, programs and... View Details

Keywords: Technology; Education; Government; Social Enterprise; Consumer Finance; Financial Services (All); Commercial Banking; Financial Services (All)

March 2001 (Revised September 2002)
Case

Merck Latin America (D): Mexico

By: Michael Beer and James Weber

Examines Merck's change effort in Mexico from the perspective of the local employees. View Details

Keywords: Change Management; Cross-Cultural and Cross-Border Issues; Multinational Firms and Management; Employees; Operations; Perspective; Pharmaceutical Industry; Mexico