Service Quality Competition - Publications - Faculty & Research

12 Jul 2019
News

The Birth of a Silicon Valley Blockbuster

which is a pretty incredible 10-year journey. Flint: What was the vision at the outset? Zatlyn: Well if you read the first sentence of our business plan competition that we had to write: Cloudflare is a View Details

10 May 2016
First Look

May 10, 2016

property (IP) protection to safeguard their competitive advantages. However, the majority of recent patent litigation is driven by nonpracticing entities (NPEs), firms that generate no products but instead amass patent portfolios for the... View Details

Keywords: Carmen Nobel

05 Sep 2012
What Do You Think?

Will Business Management Save US Health Care?

health care is about life, quality of life, and death. Start trying to manage, control and put a dollar figure on that and you will instantly run into walls at all levels of society." On the other hand, David Giammittorio described... View Details

Keywords: by Jim Heskett; Health

17 Feb 2003
Research & Ideas

Building Communities as Well as Companies

offering nationwide negotiation and representation services to professional athletes. "I didn't have a lifelong desire to be an entrepreneur," said Paula E. Groves (HBS MBA '91), founding partner of Axxon Capital, a venture... View Details

Keywords: by Julia Hanna

01 Jan 2011
News

Hüsnü Özyeğin, MBA 1969

Founder and Chairman, FiBA Group Download Özyeğin profile (pdf) Return to Alumni Achievement Awards main page TIMELINE 1945 Born, Izmir, Turkey 1966 Elected student body president at Oregon State 1972 Returns to Turkey for military View Details

19 Jun 2012
First Look

First Look: June 19

312-002 McKesson, a large, diversified drug distribution and health care IT company, is considering development of new business offerings to help private practice physicians remain independent. The company, with $122 billion in 2010 revenues, just made its first foray... View Details

Keywords: Sean Silverthorne

Profile

Lisa Cousins

management consulting, and wanted to move to a functional role in a company to deepen my industry knowledge and management skills. I knew that HBS, through its international reputation, strong alumni network, and high quality teaching... View Details

Keywords: Services; Services

11 Aug 2009
First Look

First Look: August 11, 2009

from 3% to 15% as a fraction of government budget without negatively affecting publication quality and quantity. This follows incentive policy change and leadership change at labs, an event whose timing is plausibly exogenous being... View Details

Keywords: Martha Lagace

13 Aug 2024
Op-Ed

Can AI Save Physicians from Burnout?

procedure performed or patient seen, without explicit rewards for the quality of the services rendered. This model translates internally into an incentive system that prioritizes patient volume over patient... View Details

Keywords: by Susanna Gallani, Lidia Moura, and Katie Sonnefeldt; Health

January 2025
Case

AI Meets VC: The Data-Driven Revolution at Quantum Light Capital

By: Lauren Cohen, Grace Headinger and Sophia Pan

Ilya Kondrashov, CEO of Quantum Light Capital, was driven to harness AI for identifying high-potential scale-ups. Collaborating with Nik Storonsky, founder of Revolut, the duo observed that most venture capital (VC) decisions were heavily influenced by emotion, with... View Details

Citation

Educators

Purchase

22 Jun 2009
Research & Ideas

“Too Big To Fail”: Reining In Large Financial Firms

former chairman Alan Greenspan for holding interest rates too low for too long, which inflated the housing bubble with cheap credit. And it scolds the SEC for allowing the credit rating agencies to operate like a cartel without View Details

Keywords: by Roger Thompson; Financial Services; Financial Services

25 Mar 2001
Research & Ideas

Who Wants to Be an Entrepreneur? [Part II]

reliable, branded beauty services in office parks and hotels, but she focused first on the high-visibility airport market, where customers in transit needed the services she could provide—and might relish... View Details

Keywords: by John S. Rosenberg

02 Jun 2011
News

Serious Fun

The educational power of video games and simulations to teach everyone from fighter pilots to senior managers is well documented. Games, after all, are fun. Our competitive instinct kicks in, and before we know it we’ve lost an hour to... View Details

Keywords: Julia Hanna; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services

20 Jul 2020
Op-Ed

It's Time for a Bipartisan Health Plan for Employers and Employees

self-insured increased competition and choice. This union could be created by using a presidential executive order to designate the Public Option as a “qualified health plan” for purposes of Internal Revenue Code section 36B(c)(3)(A). It... View Details

Keywords: by Regina E. Herzlinger and Richard J. Boxer; Health; Insurance

Profile

Maxeme Tuchman

By her junior year in high school, Max Tuchman was a hair's breadth away from dropping out. At issue were neither her grades nor conditions at home, but her disgust with the "poor quality of the Miami-Dade public schools," says... View Details

Web

Corporate Governance and Boards of Directors - Course Catalog

rewards of board service and the challenges faced by individual directors. We will examine these issues in the context of both private and publicly-traded companies, and at different stages of company development—from startup to mature... View Details

01 Feb 1997
News

Ban the Butterfly Rule for Corporate Directors

Corporate Director's Guidebook, the basic attributes for board service eligibility are common sense, practical wisdom, and informed judgment. Add to these baseline qualities the skills and experience... View Details

Keywords: Joseph Hinsey IV

01 Jun 1998
News

Long-Term Interest: Bill Crozier, a Banker Pegged to the Customer

employee job security may hurt some services businesses. "It seems to me that job security is a major element in employee productivity," he comments. "If staff members spend a lot of time worrying whether their jobs will be there... View Details

Keywords: Eileen K. McCluskey

Profile

Tessa Vacher-Desvernais

literature, languages, and creative arts. When Tessa completed her master’s degree at the ESSEC Graduate Business School, she began her career with another hybrid: luxury brands eager to embrace modernity. She was selected for a View Details

Keywords: Financial Services; Financial Services

01 Feb 2002
News

HBS Press Books in Brief

McDermott, and William M. Snyder, maintains that communities of practice — groups of individuals formed around common interests and expertise — provide the ideal vehicle for driving knowledge-management strategies and building lasting View Details

Keywords: Educational Services; Educational Services

Publications