Publications

2016
Working Paper

Junior Achievement: Training Teenagers for Business Careers after World War II

By: Walter A. Friedman

This article traces the growing popularity of Junior Achievement's "Company Program" in the two decades after World War II. The program provided high school students with the opportunity to form teams and start mini-corporations that would last for most of the school... View Details

Keywords: Management; Human Capital; Age; Training; United States

06 May 2020
News

How microeconomics can help devise evidence-based policy responses to COVID-19

12 PM – 1:30 PM EDT, 15 Jun 2021
Virtual Programming

HBS On Board Session

Join the HBS Social Enterprise Initiative for the launch of On Board, a new program designed to inspire and support alumni serving on nonprofit boards. In this first session, Professor Kash Rangan will host a conversation with Anne Wallestad of BoardSource on the shift... View Details

June 2014
Case

Making Progress at IDEO

By: Teresa M. Amabile and Katrina Flanagan

This case focuses on different types of client relationships at IDEO, the value of these relationships for IDEO and clients, and the implications for IDEO designers' everyday experience of work. As new types of client work have shifted away from the more classic design... View Details

Keywords: Organizational Change and Adaptation; Motivation and Incentives; Employees; Customer Focus and Relationships; Service Industry

January 2013 (Revised August 2013)
Case

Family Matters at ProLab

By: Noam Wasserman and Yael Braid

Hillary Mallow, founder-CEO of ProLab, learns that her health-services company is two months shy of bankruptcy. She needs to act—immediately—but isn't sure where to begin. Prolab's client list and geographic presence have grown steadily over the years, so the recent... View Details

Keywords: Family Business; Entrepreneurship; Health Industry

06 Sep 2018
News

The pros and cons of collaboration

30 Nov 2018
News

The Challenges GM Is Facing, and the Reasoning Behind Its Plant Closures

December 2002
Case

National Economic Accounting: Past, Present, and Future

By: David A. Moss and Sarah A. Brennan

Presents the fundamentals of GDP accounting (including definitions, etc.), examines the history of national accounting, and surveys the international debate over "Green GDP." The first section explains the basic rules and definitions of national economic accounting and... View Details

Keywords: History; Natural Environment; Quality; Accounting; Forecasting and Prediction; Environmental Sustainability; Economy; United States

02 Apr 2020
News

What policy makers are missing from coronavirus — data

01 Dec 2021
News

How Will the Metaverse Affect Productivity?

September 2020 (Revised December 2021)
Case

Building India's 2.0: PayNearby

By: Lauren Cohen and Spencer C. N. Hagist

Headquartered in Mumbai, India, FinTech startup Nearby Technologies has seen its flagship brand, PayNearby, rapidly flourish across most of its target market within just four years. The unprecedented success of its payment app, which allows users to access banking... View Details

Keywords: Fintech; Developing Markets; Payments; Financial Inclusion; Finance; Entrepreneurship; Emerging Markets; Competitive Strategy; Banking Industry; India

March 13, 2023
Article

Sales Teams Need to Stop Focusing on the Customer Funnel

By: Frank V. Cespedes

Understanding where customers are, how they navigate streams in your market, and how to interact with them in a given stream is now central to crafting a good customer experience, and that has implications. Among other things, companies need to shift from thinking... View Details

Keywords: Customer Experience; Customer Value and Value Chain; Customer Relationship Management; Consumer Behavior

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June 2019
Case

Rachael Ray: Cooking Up a Brand

By: Boris Groysberg, Robin Abrahams and Kerry Herman

Rachael Ray built a remarkable career and brand, first as a cooking personality, and then as a lifestyle maven. This case explores her early career, decisions taken along the way, and the successes she achieved in publishing, television and as a spokesperson. As her... View Details

Keywords: Personal Development and Career; Decision Choices and Conditions; Brands and Branding; Entrepreneurship