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  • October 1982 (Revised May 1992)
  • Case

Johnson & Johnson: The Tylenol Tragedy

By: Stephen A. Greyser
In October 1982, Johnson & Johnson was confronted with a major crisis when seven deaths were attributed to poisoned Tylenol. The case reviews the facts as known a week after the incident occurred, and raises a wide range of questions regarding consumer behavior,... View Details
Keywords: Consumer Behavior; Corporate Social Responsibility and Impact; Competitive Strategy; Crisis Management; Health Care and Treatment; Pharmaceutical Industry
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  • Web

Life at Harvard - Doctoral

option to cross register into courses at the other schools, such as the Harvard Kennedy School, Harvard School of Public Health and MIT; the opportunity to participate in university-wide academic and cultural events; and the use of the... View Details
  • Web

General Management Faculty - Faculty & Research

General Management Overview Faculty Curriculum Awards & Honors Doctoral Students Unit Head Leemore S. Dafny Bruce V. Rauner Professor of Business Administration Howard Cox Health Care Initiative Faculty... View Details
  • 22 Nov 2004
  • Research & Ideas

Side Effects: The Case of Propecia

physician. But there was disagreement with that tactic. The goal should be to create brand awareness with men and get them into a doctor's office. "Seventy to 80 percent of physicians will write a prescription if a drug is requested by name by the patient, unless... View Details
Keywords: by Sean Silverthorne; Health; Health
  • Web

Hidden Workers, Untapped Talent - Managing the Future of Work

Report Hidden Workers: Part-Time Potential By: Joseph B. Fuller, Manjari Raman, & Francis Hintermann 13 MAR 2023 Part-time workers constitute a substantial segment of America’s hidden workers. They would like to work more but circumstances—e.g., caregiving... View Details
  • September 2016
  • Article

Enhancing the Practical Relevance of Research

By: Michael W. Toffel
This article seeks to encourage scholars to conduct research that is more relevant to the decisions faced by managers and policymakers and addresses why research relevance matters, what relevance means in terms of a journal article, and how scholars can increase the... View Details
Keywords: Research Questions; Relevance; Rigor; Practice-based Research; Research; Communication; Media; Education Industry
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  • Web

Faculty & Researchers - Managing the Future of Work

related to the workforce, including the skills gap, degree inflation, care economics, the role of artificial intelligence in employment outcomes, the effectiveness of social entrepreneurs in improving View Details
  • 18 Jul 2023
  • News

The First Five Years: Brooke Biederman (MBA 2019)

work in watches. Next, Discovery, a South African health care company, incentivizes healthy behavioral change that leads to fewer claims and lower premiums for customers as the company's cost to serve them... View Details
Keywords: Robert Bochnak
  • 27 May 2015
  • Research & Ideas

Build 'Scaffolds' to Improve Performance of Temporary Teams

you have effective teamwork when you can't have the traditional structural features of effective teams, [and so] I shifted my emphasis from teams to 'teaming,'" Edmondson says. Valentine shared that interest in "messy" teams, making it the focus of her... View Details
Keywords: by Roberta Holland; Health
  • 13 Jul 2023
  • News

The Network Effect

whose background was in investment banking and health care consulting, wanted to become a health care investor. Both were attracted to the View Details
  • Web

Information Technology - Institute For Strategy And Competitiveness

HBS ISC Health Care Health Care Value-Based Health Care View Details
  • 24 Mar 2011
  • Working Paper Summaries

Individual Rationality and Participation in Large Scale, Multi-Hospital Kidney Exchanges

Keywords: by Itai Ashlagi & Alvin E. Roth; Health
  • 2013
  • Working Paper

Increased Speed Equals Increased Wait: The Impact of a Reduction in Emergency Department Ultrasound Order Processing Time

By: Jillian Berry Jaeker, Anita L. Tucker and Michael H. Lee
We exploit an exogenous process change at two emergency departments (EDs) within a health system to test the theory that increasing capacity in a discretionary work setting increases wait times due to additional services being provided to customers as a consequence of... View Details
Keywords: Technology; Demand and Consumers; Service Delivery; Health Care and Treatment; Business Processes; Health Industry
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  • July 2020
  • Case

King's College Hospital in Crisis

By: John R. Wells and Benjamin Weinstock
On December 11, 2017, King’s College Hospital NHS Foundation Trust (King’s), one of London’s leading teaching hospital groups, was put into “special measures” by NHS Improvement (NHSI), the financial regulator of England’s National Health Service (NHS). The future of... View Details
Keywords: Hospitals; Financing; Health Care and Treatment; Financial Condition; Crisis Management; Organizational Structure; Transformation; Strategic Planning; United Kingdom
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  • 28 Feb 2023
  • Research & Ideas

Can Apprenticeships Work in the US? Employers Seeking New Talent Pipelines Take Note

switched to a new employer 27 percent left employment to attend college or another post-secondary education program 22 percent returned to high school Five percent were neither working nor in school [div class=infogram-embed... View Details
Keywords: by Michael Blanding
  • Web

Cases & Teaching Notes - Institute For Strategy And Competitiveness

HBS ISC Health Care Health Care Value-Based Health Care View Details
  • Web

Human Behavior & Decision-Making - Faculty & Research

inequities in half—demonstrating the framework’s promise as a guide to targeted, measurable, and sustainable equity improvement. Keywords: Equality and Inequality ; Demographics ; Outcome or Result ; Health View Details
  • 29 Jan 2024
  • News

On the Road to Recovery

notes. “Our nurses have had a humongous impact of maintaining hospitals and keeping other health care facilities operating. They’re working very long hours. They’re away from home. It’s just a tough place... View Details
  • 01 Dec 2023
  • News

Thinking Ahead

As we wind down 2023, there’s talk everywhere of generative AI and how it will fundamentally alter the world as we know it; but how does that translate for your corner of the business world? Is TikTok something you need to take seriously? (Is it time to dance?) We... View Details
Keywords: Julia Hanna; Illustrations by Chris Gash; News, Library, Internet, and Other Services; Information
  • 01 Mar 2024
  • News

The War Within

When the full-scale Russian invasion of Ukraine began in February 2022, Nataliia Zhyliak’s world was upended in a matter of days. At the time, Zhyliak, a psychologist in the western Ukrainian city of Kamianets-Podilskyi, was working at an education and rehabilitation... View Details
Keywords: Janelle Nanos; illustration by Daniel Bejar