HBS Working Knowledge - Publications - Faculty & Research

09 Jun 2020
News

Visa Restrictions Will Worsen The Post-Covid Recession

15 Apr 2024
Book

Struggling With a Big Management Decision? Start by Asking What Really Matters

what will work. Published with permission by Springer. Doing Well by Doing Good? One Industry’s Struggle to Balance Values and Profits Lessons in Decision-Making: Confident People Aren't Always Correct (Except When They Are) Empower Your Employees to Make Better... View Details

Keywords: by Dina Gerdeman

Web

Help - Alumni

Class Notes, and the Email Messaging Service. I've forgotten my password. How do I reset it? If you know your HBS email address, you can use the reset your password application . If you do not, or if the reset form doesn't View Details

21 Mar 2011
Research & Ideas

Are We Thinking Too Little, or Too Much?

instance, a manager might hire or disqualify job candidates based on whether they make good eye contact during an interview, just because past candidates who made good eye contact ended up performing well at the company. "So they just decide to use that criterion... View Details

Keywords: by Carmen Nobel

January 2008 (Revised May 2011)
Case

Cognizant Technology Solutions

By: Robert G. Eccles, David Lane and Prabakar 'PK' Kothandaraman

In the highly competitive information technology outsourcing industry, Cognizant Technology Solutions has developed a strategy to differentiate itself by emphasizing building very close client relationships through its "Two-in-a-box" (TIB) model. This model is based on... View Details

Keywords: Customer Relationship Management; Knowledge Sharing; Resource Allocation; Competitive Advantage; Information Technology; Information Technology Industry

Citation

Educators

Purchase

11 Jan 2000
Research & Ideas

Calling All Managers: How to Build a Better Call Center

revenue. HBS Professor Frances X. Frei and her colleagues Ann Evenson and Patrick T. Harker, both of The Wharton School at the University of Pennsylvania, have studied the use of call centers in this industry. In their View Details

Keywords: by Martha Lagace; Service; Financial Services

09 May 2012
Research & Ideas

Clayton Christensen’s “How Will You Measure Your Life?”

Editor's note: Every year, HBS Professor Clayton Christensen teaches students that well-tested academic theories can help them succeed not just in business, but in life. He expounds upon those lessons in his forthcoming book, How Will You... View Details

17 Oct 2023
HBS Case

With Subscription Fatigue Setting In, Companies Need to Think Hard About Fees

With Predictive Analytics, Companies Can Tap the Ultimate Opportunity: Customers’ Routines Latest Isn’t Always Greatest: Why Product Updates Capture Consumers Feedback or ideas to share? Email the Working View Details

Keywords: by Jay Fitzgerald; Consumer Products; Information; Information Technology

16 Nov 2021
HBS Case

How a Company Made Employees So Miserable, They Killed Themselves

iStockphoto/SergeyChayko] Related reading from the Working Knowledge Archives Wrap-up: Software, Telecom, and Recovery Are companies reponsible for their employees' well-being? What do you think? Share your... View Details

Keywords: by Michael Blanding

Web

How Coaching Can Help You - Alumni

posted and book a time that works for you. Connect with an HBS Career Coach You do not need to have a specific career focus to work with a coach. Coaches are very skilled in... View Details

20 Jun 2023
Research & Ideas

Looking to Leave a Mark? Memorable Leaders Don't Just Spout Statistics, They Tell Stories

Might Also Like: Effective Leaders Share the Spotlight with Their Teams It’s Time to Reset Decision-Making in Your Organization Swiping Right: How Data Helped This Online Dating Site Make More Matches Feedback or ideas to share? Email the View Details

Keywords: by Scott Van Voorhis

18 Oct 2017
Blog Post

4 Advantages of the MS/MBA: Engineering Sciences Program

two nuclear physicists for grandparents, I grew up in a strongly STEM household. My family fostered in me a desire to understand how things worked and I latched on to the then-nascent Internet and computer revolution. When it came time... View Details

08 Feb 2022
Blog Post

Get to Know Past New Venture Competition Winners: Everly Health

and their time at HBS helped shape their entrepreneurial journey. Alumni Track: Julia Cheek (MBA 2011), CEO and Founder, Everly Health What inspired you to start your company or organization? I started my company to create a better... View Details

03 Oct 2023
HBS Case

Layoffs Can Be Bad Business: 5 Strategies to Consider Before Cutting Staff

Great Resignation? Be a Good Company to Come From Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: AdobeStock/tujuh17belas View Details

Keywords: by Ben Rand; Telecommunications; Technology; Financial Services; Manufacturing

Web

Health Care Initiative - Health Care

Health Care Initiative Supporting a dynamic community MBA Experience MBA students focus on health care through industry-related courses, extracurricular activities, and recruiting opportunities. Faculty & Research Faculty collaborate to generate new View Details

22 Feb 2024
Research & Ideas

How to Make AI 'Forget' All the Private Data It Shouldn't Have

underpin this technology typically subsume the information that users enter, helping the software provide better answers over time. Working Knowledge spoke with Seth Neel, an expert on machine “unlearning”... View Details

Keywords: by Rachel Layne; Technology; Information Technology

31 May 2023
HBS Case

From Prison Cell to Nike’s C-Suite: The Journey of Larry Miller

Gerdeman of HBS Working Knowledge. Inspired by the case "Larry Miller." Made possible by a Harvard Library Advancing Open Knowledge Grant and support from Baker Library at HBS.... View Details

Keywords: by Jamal Meneide; Entertainment & Recreation; Consumer Products

29 Sep 2009
First Look

First Look: September 29

Working PapersLocal Dividend Clienteles Authors:Bo Becker, Zoran Ivkovich, and Scott WeisbennerNBER Working Paper Series, No. 15175, July 2009 Abstract We exploit demographic variation to identify the... View Details

Keywords: Martha Lagace

Career Coach

Cheryl Rousseau

While a Senior Vice President for global consulting firm Lee Hecht Harrison (LHH), Cheryl was invited to join their International Center for Executive Options (ICEO) practice where she is a Confidential Advisor and Coach to C-Suite and E-Suite executives. In her 15... View Details

Keywords: Consulting; Investment Banking; Financial Services (All); Investment Management; Financial Services (All); Private Equity; Financial Services (All); Health Care; Retail

16 Jun 2009
First Look

First Look: June 16

Working PapersOpen to Negotiation: Phenomenological Assumptions and Knowledge Dissemination (revised) Authors:Corinne Bendersky and Kathleen L. McGinn Abstract Phenomenological assumptions—assumptions... View Details