Publications

Publications

Filter Results: (3,683) Arrow Down
Filter Results: (3,683) Arrow Down Arrow Up

Show Results For

Show Results For

← Page 131 of 3,683 Results →
  • March 1993 (Revised April 1995)
  • Case

IBM After-Sales Service

By: Janice H. Hammond
IBM has established a service delivery system to provide service and maintenance parts for its installed base of computers. The case outlines the competitive pressures IBM faces from alternative providers of maintenance services (e.g. other OEMs, third-party... View Details
Keywords: Service Delivery; Service Operations; Supply Chain; Supply Chain Management; Logistics; Operations; Distribution; Customer Focus and Relationships; Competitive Strategy; Computer Industry
Related
  • 03 Jun 2015
  • What Do You Think?

Is the Time Right for Self-Management?

increasing complexity and unpredictability of our world is such that only a highly distributed decision-making structure will be able to adapt and respond effectively, she continued. "Most View Details
Keywords: by James Heskett; Retail
  • 04 Sep 2019
  • News

Clicks and Mortar

complementary channels has opened up possibilities that would not have been imaginable with the more traditional, siloed approach. JA: I would give the example of Glossier, which is a digitally native,... View Details
Keywords: Jen McFarland Flint; Miscellaneous Store Retailers; Retail Trade
  • 03 Jul 2018
  • First Look

New Research and Ideas, July 3, 2018

Party City In 2005, Berkshire Partners, a Boston-based private equity firm specializing in growth equity, was one year into their ownership of Amscan, the market leader of designed, manufactured, and View Details
Keywords: Dina Gerdeman
  • 12 May 2009
  • First Look

First Look: May 12, 2009

and Low Unit of Measure services for VM, but they believed the pricing model in the industry was outdated. VM and O&M partnered to create the Total Supply Chain Cost (TSCC) pricing program, an activity-based model that assigned all... View Details
Keywords: Martha Lagace
  • 23 Aug 2010
  • Research & Ideas

The Drive to Acquire’s Impact on Globalization

"Humans have evolved a leadership brain," says HBS professor emeritus Paul R. Lawrence. "Good leaders are people with a conscience who respect and reward all the four drives of other stakeholders [the drive to acquire, to... View Details
Keywords: by Paul R. Lawrence
  • 22 May 2007
  • First Look

First Look: May 22, 2007

explore the use of more distributed institutional forms. In this article, we review the emerging scholarship on the formation and function of self-regulatory institutions.... View Details
Keywords: Martha Lagace
  • 06 Jul 2009
  • Research & Ideas

Conducting Layoffs: ’Necessary Evils’ at Work

unrealistic. Instead, we found that successful managers are able to channel heartfelt emotion into gestures that victims appreciate (such as following up with them afterward), and to find ways to restore themselves, physically and... View Details
Keywords: by Martha Lagace
  • 19 Jun 2012
  • First Look

First Look: June 19

312-002 McKesson, a large, diversified drug distribution and health care IT company, is considering development of new business offerings to help private practice physicians remain independent. The company,... View Details
Keywords: Sean Silverthorne
  • 24 Sep 2013
  • First Look

First Look: September 24

  Publications August 2013 Financial Analysts Journal The Low Beta Anomaly: A Decomposition into Micro and Macro Effects By: Baker, Malcolm, Brendan Bradley, and Ryan Taliaferro Abstract—Low beta stocks have offered a combination of low... View Details
Keywords: Sean Silverthorne
  • 01 Mar 2012
  • News

Investing FAQ

peer institutions, and the public view participation as an important indicator of alumni commitment to the School’s mission and future. And gifts of all sizes add up. In fiscal 2011: Median gift = $250 Gifts... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services
  • 01 Sep 2014
  • News

All For One

course before leaving for California in the morning, she arrives carrying a pile of books and papers. She’s considered one of the School’s preeminent management “gurus,” a title that has inevitably attached... View Details
Keywords: Michael Blanding; faculty; research; Market Research, Photo, Translation, Veterinary and Other Services; Professional Services
  • 19 Mar 2019
  • Blog Post

Leadership Fellow Ming Min Hui: Figuring Out Her Mission

says, “we experienced a complete channel shift in terms of ticket purchases, school registrations and donations; with a corresponding lift in revenues.” On a personal level, Ming experienced a shift herself.... View Details
Keywords: Nonprofit / Government
  • August 2012 (Revised August 2012)
  • Case

HealthAllies (A)

By: Regina E. Herzlinger and Michael Sherman
This case describes a "do good and do well" firm that enables individuals to buy health care services at discounted prices. It delineates the characteristics of the uninsured and others who are the primary targets for the firm. "HealthAllies (B)" provides information... View Details
Keywords: Entrepreneurship; Health Care and Treatment; Marketing Channels; Demand and Consumers; Commercialization; Health Industry
Related
  • 07 Jun 2004
  • What Do You Think?

How Important are Big Ideas?

Summing Up Judging from responses to the June column, big ideas rank high on a list including technology and intellectual property as sources of competitive advantage. But they are only a starting point, outweighed by methods and the... View Details
Keywords: by James Heskett
  • 29 Mar 2016
  • First Look

March 29, 2016

https://www.hbs.edu/faculty/Pages/item.aspx?num=45842 Strategic Channel Selection with Online Platforms: An Empirical Analysis of the Daily Deal Industry By: Zhang, Lingling, and Doug J. Chung Abstract—The... View Details
Keywords: Sean Silverthorne
  • October 1995
  • Teaching Note

Procter & Gamble: Improving Consumer Value Through Process Design TN

By: F. Warren McFarlan
Teaching Note for (9-195-126). View Details
Keywords: Customer Value and Value Chain; Customer Focus and Relationships; Distribution Channels; Information Technology; Value Creation; Logistics; Management Practices and Processes; Consumer Products Industry
Related
  • 11 Sep 2000
  • Research & Ideas

Riding the Internet Fast Track

genuine concern, as is the efficiency of using established distribution systems designed for inter-store delivery to also package and ship thousands of small orders to... View Details
Keywords: by Peter Jacobs
  • 17 Aug 2010
  • First Look

First Look: August 17

appropriate systemic connections to effectively distribute solutions. Thus, these challenges cannot be dealt with by one profession or institution acting alone; indeed, effective action most often occurs at the intersections View Details
Keywords: Martha Lagace
  • 09 Dec 2014
  • First Look

First Look: December 9

  Publications December 2014 Academy of Management Journal Harnessing Productive Tensions in Hybrid Organizations: The Case of Work Integration Social Enterprises By: Battilana, Julie, Metin Sengul,... View Details
Keywords: Sean Silverthorne