Publications

27 Jan 2014
Blog Post

the US, with our global partners on a pressing business issue. The project concludes with a 10-day trip to work in the FIELD with our partners, formally ending with a business recommendation from the HBS team. I traveled to New Delhi to work with a start-up in the... View Details

Keywords: Technology

08 Jul 2024
Research & Ideas

The Critical Computer Science Principles Every Strategic Leader Needs to Know

authoritative source for what functions a computer can handle and what services it can offer to users. The operating system and instruction set architecture are critical for leaders to know because they help... View Details

Keywords: by Ben Rand; Technology; Information Technology

13 Apr 2010
First Look

First Look: April 13

Publication:Manufacturing and Service Operations Management (forthcoming) Abstract We empirically document factors that influence how local operating managers use discretion to... View Details

Keywords: Martha Lagace

01 Mar 2004
News

Ron Shaich’s Café Society

more than other bakeries. People work for people, not companies. About two-thirds of our cafés are operated by franchisees. We have the pleasure of doing business with some of the most experienced and committed food View Details

Keywords: Susan Young; Food Services and Drinking Places; Food Services and Drinking Places

01 Dec 2018
News

Ready, Set, Launch

learning-bydoing approach to build skills required to succeed as an early stage entrepreneur. Topics include problem and solution finding, business model design and validation, marketing and sales, and seed finance. “Lean start-ups don’t try to View Details

27 Mar 2012
News

One School at a Time

back on a test.” Frock was working as a high-level executive at Corning when she decided to scale back her involvement to spend more time at home with her children, then 7 and 8 years old. After becoming more involved in the local public... View Details

Keywords: Educational Services; Educational Services

Web

Independent Projects | Social Enterprise | Harvard Business School

internal strategy group to determine the appropriate efficient scale for country offices. Explored interactive media approaches for an organization focused on expanding access to financial services for... View Details

Web

Benefits | Information Technology

Benefits The benefits of being live Just about everyone is familiar with online video conferencing services like Zoom, Teams, or any of the countless options available online. So why create a program using HBS Live Online Classrooms?... View Details

15 Dec 2008
Research & Ideas

The Surprisingly Successful Marriages of Multinationals and Social Brands

systems and capabilities that are needed for going to and operating at scale that would take the social icon years to build. So structured correctly, an acquisition strategy can effectively marry the brand... View Details

Keywords: by Sarah Jane Gilbert; Consumer Products; Food & Beverage

September 2005 (Revised January 2006)
Case

Yum! Brands, Inc: A Corporate Do-Over

By: Frances X. Frei, Amy C. Edmondson, James Weber and Eliot Sherman

Describes the successful turnaround of the restaurant company Yum! Brands after its spin off from PepsiCo and covers how the company's leadership planned and executed on virtually every dimension of the employee experience. The main dilemma centers on what the company... View Details

Keywords: Product; Brands and Branding; Service Operations; Expansion; Trade; Leadership Development; Business or Company Management; Food and Beverage Industry; Retail Industry

March 2017 (Revised March 2022)
Case

Flashion: Art vs. Science in Fashion Retailing

By: Kris Ferreira and Karim R. Lakhani

Kate Wilson, retail analytics manager at Flashion, a fashion flash-sale site, is tasked with developing analytics to optimize pricing for first-exposure products on the site. Many in the industry have relied on years of experience and intuition to determine pricing—can... View Details

Keywords: Analytics; Pricing; Data; Service Operations; Forecasting and Prediction; Internet and the Web; Technology Adoption; Mathematical Methods; Decision Making; E-commerce; Retail Industry; Fashion Industry; United States

July 1991 (Revised September 1995)
Case

Eastman Kodak Co.: Managing Information Systems Through Strategic Alliances

By: Lynda M. Applegate

In January 1988, Colby Chandler, Kodak CEO, created the Corporate Information Systems (CIS) and appointed Katherine Hudson head. She at once became the first head of IT and first woman corporate vice president in the company. Throughout 1989, Hudson inaugurated a... View Details

Keywords: Corporate Strategy; Information Technology; Partners and Partnerships; Organizational Structure; Success; Trends; Information Management; Service Operations; Manufacturing Industry

Keywords: Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services

01 Sep 2011
News

Alumni Book Briefs

Raising Eyebrows: A Failed Entrepreneur Finally Gets It Right by Dal LaMagna (MBA ’70) (Wiley) When LaMagna graduated from HBS, his entrepreneurial activities — including operating discos in drive-in theaters and working with the 1960s... View Details

Web

An Educated Investment | Social Enterprise | Harvard Business School

Executive Education course Strategic Perspectives in Nonprofit Management (SPNM) because, “To lead such significant scale and growth, I needed leadership training and support to reduce operational complexity... View Details

September 2017
Teaching Note

Dick's Sporting Goods

By: Jose B. Alvarez and Matthew G. Preble

This is the teaching note to accompany Rajiv Lal, Jose B. Alvarez, and Matthew G. Preble, “Dick’s Sporting Goods,” HBS No. 517-007 (Boston, Massachusetts: Harvard Business School Publishing, 2017). View Details

February 2017
Case

Dick's Sporting Goods

By: Rajiv Lal, Jose B. Alvarez and Matthew G. Preble

Edward Stack, chairman and CEO of Dick’s Sporting Goods (DKS), faced a rapidly changing sporting goods landscape in October 2016. Two large competitors—The Sports Authority and Sport Chalet—had folded earlier that year, and DKS had to contend with increasingly robust... View Details