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  • 16 Nov 2017
  • News

The Business of Social Justice

Brooks operated at the intersection of business and community, overseeing $11 million in cash and in-kind services annually and managing the company’s employee-volunteer program and community giving. She... View Details
Keywords: Jennifer Myers
  • 12 Oct 1999
  • Research & Ideas

Where Main Street Meets Wall Street

funds have made an important contribution to both the democratization and the strengthening of the American economy," says HBS professor Jay O. Light, an expert on the financial services industry. And now, according to Light and... View Details
Keywords: by Garry Emmons; Financial Services
  • 15 Dec 2008
  • Research & Ideas

The Surprisingly Successful Marriages of Multinationals and Social Brands

systems and capabilities that are needed for going to and operating at scale that would take the social icon years to build. So structured correctly, an acquisition strategy can effectively marry the brand... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products; Food & Beverage
  • 01 Apr 1998
  • News

Booting Up

presenting informative photo displays of the latest large-size footwear, the Web site (www.designershoes.com) offers a special service to locate and ship hard-to-find items. "We get e-mails from people searching, say, for size 13AAA boots... View Details
Keywords: Marguerite Rigoglioso
  • 01 Jun 2005
  • News

Transforming the IRS

Rossotti Courtesy HBS Press When Charles O. Rossotti (MBA ’64) was appointed commissioner of the Internal Revenue Service in 1997, it was the most feared and loathed of all federal government agencies. People told him that he was taking... View Details
Keywords: Ann Cullen; IRS; Many Unhappy Returns; reform; Executive, Legislative, and Other General Government Support; Government
  • 1996
  • Chapter

Commercial Technology: Imaginative Understanding of User Needs

By: D. A. Leonard and J. Doyle
Keywords: Information Technology; Service Delivery; Consumer Behavior; Perception; Business Ventures
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  • February 2010
  • Teaching Note

Koo Foundation Sun Yat-Sen Cancer Center: Breast Cancer Care in Taiwan (TN)

By: Michael E. Porter and Jennifer F Baron
Teaching Note for [710425]. View Details
Keywords: Health Care and Treatment; Strategy; Service Delivery; Quality; Performance; Insurance; Growth and Development; Health Industry; Taiwan
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  • October 14, 2019
  • Article

How Artificial Intelligence Is Changing Health Care Delivery

By: Samantha F. Sanders, Mats Terwiesch, William J. Gordon and Ariel Dora Stern
The development of intelligent machines holds great promise for making health care delivery more accurate, efficient, and accessible, but challenges remain for incorporating AI into clinical and administrative settings. View Details
Keywords: Artificial Intelligence; Health Care and Treatment; Service Delivery; Technological Innovation; AI and Machine Learning
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  • 01 Mar 2012
  • News

Going Up

structure will house living quarters and classrooms for HBS Executive Education programs. Pictured are (left to right) Tata Sons VP Venkat Venkataramanan, HBS chief of operations Andy O’Brien, Tata, and Tata Sons deputy chairman Cyrus... View Details
Keywords: Educational Services; Educational Services; Educational Services; Educational Services
  • 09 Aug 2022
  • News

4 Strategies for Shifting the Power Balance in Your Business

  • 01 Dec 2009
  • News

What’s On?

KILAR After working at Amazon.com for nine years, in 2007 Jason Kilar (MBA ’97) became CEO of Hulu, the service that brings popular television programming and movies to computers via high-quality streaming video. Hulu, free and... View Details
Keywords: News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services
  • June 2008 (Revised October 2010)
  • Case

Patient Flow at Brigham and Women's Hospital (A)

By: Anita L. Tucker and Jillian Alexandra Berry
Brigham and Women's Hospital challenged a team of physicians to improve patient flow from the Emergency Department to Intensive Care Units (ICUs). One of the team members, Selwyn Rogers, Director of the Surgical Intensive Care Unit (SICU) at Brigham and Women's... View Details
Keywords: Change Management; Health Care and Treatment; Service Operations; Business Processes; Performance Productivity; Conflict and Resolution; Health Industry; Massachusetts
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  • October 2000 (Revised November 2005)
  • Case

Cisco Systems: Web-enablement

By: Richard L. Nolan, Kelley Porter and Christina Akers
Describes how Cisco web-enabled their ERP systems and developed the "front office" systems to electronically link to their customers and suppliers. A rewritten version of an earlier case. View Details
Keywords: Internet and the Web; Information Technology; Technological Innovation; Internet and the Web; Service Operations; Information Technology Industry
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  • 25 Feb 2020
  • News

Alumni and Faculty Books for March 2020

Values-Based Professional Services Firm by Don Scales (MBA 1982) Wiley As times change, businesses must evolve. The way that leaders have run companies for generations is no longer relevant. Today, purpose... View Details
  • 01 Jun 2024
  • News

Elevator Pitch: Bridging the Gap

Anas Aljumaily (MBA 2017) Elian Pres-Gurwits (MBA 2018) Cofounders, Gently Concept: Focused on urban markets, Gently is a last-mile delivery service that uses predictive analytics, electric trucks, and “nano-fulfillment” centers to... View Details
Keywords: logistics; EVs; delivery; nanofulfillment; entrepreneurship
  • 13 Apr 2022
  • News

New School

a relationship between long-term thinking, social purpose, and success,” he says. Since taking over as CEO, Waldron has invested in the foundations of this relationship. He has focused on service to employees and on stakeholder... View Details
  • 03 Apr 2019
  • News

Finding Common Ground

from opioids), Shumway also cites domestic abuse and criminal records that prevent reintegration into society as primary factors that contribute to homelessness. “A disproportionate number of the homeless are also veterans with mental health challenges related to their... View Details
Keywords: Deborah Blagg

    Leonard A. Lauder

    Well before he officially assumed the CEO title, Lauder was the “man behind the scenes,” shunning publicity and acknowledgment to perpetuate his mother’s image. While his mother, Estee Lauder, tended to external relations, Leonard built an efficient and productive... View Details
    Keywords: Personal Care & Home Products

      Jules S. Bache

      Bache took over his uncle’s brokerage business and built it into one of the premier financial services firms in the early decades of the twentieth century. His operation helped to facilitate the... View Details
      Keywords: Finance
      • 12 Jan 2004
      • What Do You Think?

      How Should We Think About the Exportation of Jobs?

      Summing Up The exportation of jobs "will create bigger markets and opportunities to sell goods and services from the developed economies," says reader Suman Das. "This is indeed very troubling, as the classic answer of... View Details
      Keywords: by James Heskett