Filter Results:
(4,499)
Show Results For
- All HBS Web
(4,499)
- People (11)
- News (1,042)
- Research (2,654)
- Events (11)
- Multimedia (20)
- Faculty Publications (1,240)
Show Results For
- All HBS Web
(4,499)
- People (11)
- News (1,042)
- Research (2,654)
- Events (11)
- Multimedia (20)
- Faculty Publications (1,240)
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
relatively high return (for the industry) to employees and investors. This “trifecta,” which occurs as a result of outstanding service design and delivery, can be found in only a few very special organizations such as Apollo Hospitals in... View Details
- 25 Aug 2014
- News
Gerald Chertavian, MBA 1992
outlined his vision for building an organization that would offer disadvantaged youth a year of training and then place them in meaningful jobs with partnering corporations. As a student at HBS, Chertavian continued to pursue his interest... View Details
Keywords: Susan Young
- 06 Nov 2017
- Blog Post
Meet the HBS Women’s Association
campus Provide access to EC (second year student) and alumnae mentorship and support Lead highly effective exam preparation sessions Organize social events and dynamic workshops Activities include social... View Details
- 12 Dec 2012
- Research & Ideas
Power to the People: The Unexpected Influence of Small Coalitions
taking price surveys, organizing product boycotts, and providing consumer remediation services. “The start of properly regulating the economy is to understand how regulation is made, and this means... View Details
Keywords: by Kim Girard
- 11 Feb 2021
- News
Retraining for a Post-COVID Workforce
in a four-month user-experience design course underwritten by Social Finance, which also provided access to emergency funds for basic necessities such as food, housing, and child care, as well as access to a social worker and job coach.... View Details
- 01 Dec 1997
- News
Short Takes
physicians, nurses, and other care providers to assess the progress of patients). The authors argue that the way hospitals hold care providers accountable for cost and quality outcomes also influences... View Details
Keywords: Judith Ross
- 27 Aug 2012
- Research & Ideas
Employee-Suggestion Programs That Work
discover a gap between what the supply chain is providing and what the patient needs, they usually don't have the authority or knowledge to go back to those supply departments and fix the problem; a higher-level person needs to be... View Details
Keywords: by Paul Guttry
- 26 Jan 2009
- Research & Ideas
Where is Home for the Global Firm?
around the world, much as other aspects of a firm have been distributed around the world. In order to understand these changes, in my paper I provide a framework that illustrates the critical dimensions of national identity that are being... View Details
Keywords: by Martha Lagace
- 01 Dec 2006
- News
New on the Web at Alumni Career Services
point of readiness, the Alumni Career Services Web site provides a range of useful resources and programs. Men and women interested in serving on public or private boards also have a new résumé database designed to help them connect with... View Details
- 31 Oct 2004
- Research & Ideas
Bypass Marketing: Are Docs Influenced?
of five doctors believed that DTCA did not provide information in a balanced manner, and a similar proportion felt that it encouraged patients to seek treatments they did not need. Physicians as a group were more equivocal about other... View Details
Keywords: by Manda Salls
- 01 Mar 2013
- News
A Healthy Profit
organizations with which Antares has partnered). The goal is to significantly improve the delivery of such products and services by achieving a commercially robust, self-sustaining footing, thereby ensuring lasting social and economic... View Details
- 01 Dec 2016
- News
Alumni Books of 2016
where analysis of the facts and data fails to provide a clear answer. Gray areas test managers’ skills and humanity. Badaracco presents a five-question framework offering a way for managers to balance their analytical work with the human... View Details
- Web
Transforming Health Care Delivery - Course Catalog
understanding the fundamental improvement challenges facing the health care sector and developing strategies for addressing them. Students may have career interests in organizations that provide health care... View Details
- 01 Mar 2013
- News
To the Rescue
organized the event. The Robin Hood Foundation, whose board members fund all of the organization's overhead costs, annually provides $140 million in grants to some 200 New York City antipoverty efforts.... View Details
- 01 Dec 2002
- News
The Campaign for Harvard Business School
intellectual center of the School. In the summer of 2003, the School began an extensive renovation of the building, which will reopen as the Baker Library Academic Center next summer. The new center will provide enhanced access to the... View Details
- 20 Sep 2004
- Research & Ideas
How Consumers Value Global Brands
indigenous cultures in other countries. Champions of free trade have countered that people in other nations want to partake of the great American dream, and global brands like Coke, McDonald's, and Nike provide access to it. That debate... View Details
- 01 Jun 2011
- News
Housing Solutions for the Urban Poor
Rakhi Mehra (MBA ’09), cofounder of micro Home Solutions, is the 2011 recipient of the HBS Social Entrepreneurship Fellowship. Based on the principles of community involvement, affordability, and sustainable design, the New Delhi–based View Details
- 29 Jun 2015
- HBS Case
Consumer-centered Health Care Depends on Accessible Medical Records
solutions, but which type of organization will take the lead on a patient-data integration system that enjoys widespread success: hospitals, insurance providers, medical equipment suppliers, consumer tech companies, or some other entity?... View Details
- 01 Dec 2000
- News
Books
Opportunity in an Age of Uncertainty, by Rita Gunther McGrath and Ian MacMillan, offers a practical blueprint for thinking and acting in environments that are fast-paced, rapidly changing, and highly uncertain. It provides both a guide to... View Details
- Web
Employer Reimbursement Options | HBS Online
support will benefit the organization in the long run. Step 5: Be Proactive You may not always be your organization’s top priority, especially if you work for a large company with thousands of employees. Make sure to View Details