Publications

Web

Events - Business & Environment

implications of climate change. Coordinated by Duke Fuqua, hosted at different schools annually. (February) MIT Energy Conference The largest student-led energy conference in the U.S., first held in 2006. (March) Initiatives focus on... View Details

Web

Finance Awards & Honors - Faculty & Research

Mention for the City of Venice Award for Intellectual Property in 2007. Arthur I Segel : Honored as 2007 Man of the Year by the 21st Century Fund, a foundation in Brookline Massachusetts that supports new initiatives in public education.... View Details

29 Mar 2016
First Look

March 29, 2016

a series of static comparisons that reveal the impact of a change in one determinant of an option's price while holding other factors constant. The business setting involves a mutual fund board considering the initiation of an option... View Details

Keywords: Sean Silverthorne

August 2019
Case

Twiggle: E-Commerce with Semantic Search

By: Shane Greenstein and Danielle Golan

Four years after being founded, in 2014, by former Google executives Amir Konigsberg (CEO) and Adi Avidor (CTO), Twiggle had developed a search enhancement that plugged into an online merchant’s existing framework. The company utilized advanced structuring and... View Details

Keywords: Search Technology; Customer Acquisition; Internet and the Web; Technological Innovation; Commercialization; Growth and Development Strategy; E-commerce; Technology Industry; Israel

2017
Working Paper

Cluster Mapping as a Tool for Development

By: Christian H.M. Ketels

This report builds on the foundational work on cluster mapping that Prof. Michael E. Porter has led at the Institute for Strategy and Competitiveness (ISC), Harvard Business School over the last two decades. He launched the U.S. Cluster Mapping Initiative in the late... View Details

Keywords: Industry Clusters; Development Economics

Read Now

October 8, 2012
Column

Henkel's Culture Shift

By: Robert Simons

This case descriibes a CEO-led organizational transformation driven by stretch goals, performance measurement, and accountability. When Kasper Rorsted became CEO of Henkel, a Germany-based producer of personal care, laundry, and adhesives products, in 2008, he was... View Details

Keywords: Strategy Execution; Culture; New CEO; Change; Performance Measures; Accountability; Organizational Change and Adaptation; Corporate Accountability; Leading Change; Competitive Strategy; Organizational Culture; Performance Evaluation; Consumer Products Industry; Germany

12 Sep 2024
HBS Seminar

Jose Vasquez, London School of Economics

December 2020 (Revised April 2021)
Case

Arcos Dorados: A QSR Recovery Plan

By: Forest Reinhardt, José B. Alvarez, Jenyfeer Martinez Buitrago and Mariana Cal

Arcos Dorados—McDonald’s largest independent franchisee, covering Latin America and the Caribbean (LAC)—faced a pandemic that was disrupting the entire consumer foodservice business in 2020. With the exclusive right to own, operate, and sub-franchise McDonald’s... View Details

01 Nov 2022
Research & Ideas

A Penny for Your Thoughts? For Big-Picture Ideas, the Right Pay Structure Matters

percent less likely than employees with fixed-rate contracts, which are equivalent to flat salaries in the US, to initiate “broad-scope innovation”—ideas to improve company morale, boost overall safety, reduce costs, or upgrade... View Details

Keywords: by Scott Van Voorhis

Web

Strategy Awards & Honors - Faculty & Research

Foundation Core Infrastructure Initiative Grant with Karim Lakhani in 2022. Maria P. Roche : Winner of the 2022 Strategy Science Conference Best Paper Award for “Beefing IT Up for Your Investor? Open Sourcing and Startup Funding: Evidence... View Details

20 Oct 2008
Research & Ideas

The Seven Things That Surprise New CEOs

in this way—and not diving into the details—can be a jarring transition. One CEO said that he initially felt like the company's "most useless executive," despite the power inherent in the job. The CEO needs to learn how to act... View Details

Keywords: by Michael E. Porter, Jay W. Lorsch & Nitin Nohria

28 Mar 2024
Blog Post

Empowering Future Leaders: Meet the HBS Women’s Student Association

to accelerate the career paths of our members, and to grow female representation throughout the broader community. Below we share just a few of our many initiatives from this year that helped us achieve our goals: Annual Women Business... View Details

09 Aug 2012
Working Paper Summaries

The Need for (Long) Chains in Kidney Exchange

Keywords: by Itai Ashlagi, David Gamarnik, Michael A. Rees & Alvin E. Roth; Health

Forthcoming
Article

Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experiment

By: Shunyuan Zhang and Das Narayandas

We examine how artificial intelligence (AI) affected the productivity of customer service agents and customer sentiment in online interactions. Collaborating with a meal delivery company, we conducted a randomized field experiment that exploited exogenous variation in... View Details

Keywords: AI and Machine Learning; Customer Focus and Relationships; Performance Efficiency

March 2020 (Revised June 2023)
Case

EyeControl: Inspiring Communication

By: Paul A. Gompers and Danielle Golan

Eye-controlled communication device startup EyeControl was founded in Tel Aviv, Israel in 2016 by cofounders with a shared personal connection to locked-in syndrome—a neurological disorder that left sufferers cognitively sound, yet paralyzed, with the exception of eye... View Details

Keywords: Health Disorders; Communication Technology; Business Startups; Expansion; Finance; Decision Making; Social Enterprise; Medical Devices and Supplies Industry