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  • All HBS Web  (7,358)
    • People  (43)
    • News  (2,484)
    • Research  (3,686)
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    • Multimedia  (16)
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  • March 2006 (Revised December 2009)
  • Compilation

Skype

By: Peter A. Coles and Thomas R. Eisenmann
Presents eBay's rationale for its $2.6 billion acquisition in late 2005 of Skype, a fast growing voice-over-Internet protocol (VoIP) provider. Describes Skype's history, technology, business model, and competition, as well as government regulation of VoIP services. View Details
Keywords: Mergers and Acquisitions; Business Model; Communication Technology; Growth and Development Strategy; Network Effects; Competitive Strategy; Internet and the Web; Information Infrastructure; Telecommunications Industry
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Coles, Peter A., and Thomas R. Eisenmann. "Skype." Harvard Business School Compilation 806-165, March 2006. (Revised December 2009.)
  • 08 Mar 2019
  • Research & Ideas

Seven Negotiation Lessons from Amazon's HQ Disaster in Queens

As Amazon’s stunning pullout from New York fades into the news archives, its potent lessons for business negotiators risk being lost. Highly promising deals in diffuse multiparty settings with many potential spoilers, like Amazon’s... View Details
Keywords: by James K. Sebenius; Real Estate; Construction
  • Web

Organizational Behavior - Faculty & Research

strongly through these stereotypical expressions of passion, and observers perceived extraverts as more passionate than introverts. Across three studies (Ntotal = 1,373), we subsequently developed a more... View Details
  • Web

Organize Care Around Medical Conditions - Institute For Strategy And Competitiveness

their ability to serve the complex and interrelated needs of each patient over the full cycle of care. The greatest improvements in health care outcomes and efficiency will come from sustained, team-based focus on a carefully defined set... View Details
  • Web

Strategy - Faculty & Research

support this transformation, it restructured its organization, encouraged cross-unit collaboration, and invested heavily in talent development. Since becoming CEO in 2021, Hori had overseen strong financial results and reaffirmed Mitsui’s standing View Details
  • December 2023 (Revised February 2024)
  • Case

Transforming Healthcare Delivery at Karolinska University Hospital

By: Susanna Gallani, Mary Witkowski, Elena Corsi and Nikolina Jonsson
The case study examines the journey toward value-based healthcare at Karolinska University Hospital. The hospital's ambitious shift to a patient-centered care delivery model, accompanied by the construction of a new facility, encountered challenges such as high costs,... View Details
Keywords: Change Management; Transformation; Transition; Business Organization; Communication Strategy; Information Infrastructure; Service Delivery; Organizational Change and Adaptation; Organizational Structure; Health Industry; Sweden; Europe
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Gallani, Susanna, Mary Witkowski, Elena Corsi, and Nikolina Jonsson. "Transforming Healthcare Delivery at Karolinska University Hospital." Harvard Business School Case 124-070, December 2023. (Revised February 2024.)
  • 03 Jun 2014
  • First Look

First Look: June 3

https://www.hbs.edu/faculty/Pages/download.aspx?name=14-113.pdf   Cases & Course Materials Harvard Business School Case 814-010 Experience! The Finger Lakes: The Groupon Partnership Decision In 2010, Experience! The Finger Lakes (ExperienceFLX), View Details
Keywords: Sean Silverthorne
  • November 2012 (Revised May 2013)
  • Case

Naina Lal Kidwai: Investing in Her Country

By: Boris Groysberg and Anjali Raina
This case showcases the 30-year career of Naina Lal Kidwai, Chairman of HSBC India, a leading woman business leader globally. It demonstrates how Kidwai spent a lifetime overcoming barriers as a woman in a male-dominated profession and as an Indian in the global... View Details
Keywords: Leadership; Financial Services Industry; Financial Services Industry; India
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Groysberg, Boris, and Anjali Raina. "Naina Lal Kidwai: Investing in Her Country." Harvard Business School Case 413-003, November 2012. (Revised May 2013.)
  • Web

Harvard Business School Online Courses & Learning Platforms

Bussgang Gain proven frameworks to build a viable, valuable tech venture that can profitably scale and attract venture capital. $1,850 Certificate Featured Courses New Transforming Customer Experiences Professor Ryan Buell Gain View Details
  • 31 Oct 2014
  • Op-Ed

Ebola’s Call To Arms About Disaster Preparedness

better off keeping them around and paying for them so that we had them to protect us. More broadly, people don't appreciate how valuable a lot of the government's services are until they need them. Public... View Details
Keywords: by Gautam Mukunda; Health
  • 21 Jun 2022
  • HBS Case

Free Isn’t Always Better: How Slack Holds Its Own Against Microsoft Teams

Commission has taken accusations against Microsoft seriously in the past, he says. Yoffie adds that Salesforce’s next crucial decision is whether to keep selling Slack as a premium service, add it to View Details
Keywords: by Lane Lambert; Information Technology; Technology
  • Research Summary

Overview

The Information Age has introduced well recieved opportunities to track performance. Fitbits and Fuelbands show individuals their own performance; service companies including Uber and leading hospitals help pick from drivers or doctors based on how others rate them;... View Details
Keywords: Management Accounting; Performance Measurement; Incentives; Control; Healthcare Industry; Education; Education Industry; Health Industry; Transportation Industry; Energy Industry; Auto Industry; United States; Japan; India
  • 28 Mar 2012
  • What Do You Think?

Are Factory Jobs Important to the Economy?

sectors of a developed economy cannot. He says, "jobs that create wealth are the absolute foundation for any economy this excludes most of the 'non-tradable' (largely personal service) jobs." While manufacturing jobs are among the most... View Details
Keywords: by James Heskett; Manufacturing
  • Article

Understanding the Advice of Commissions-Motivated Agents: Evidence from the Indian Life Insurance Market

By: Santosh Anagol, Shawn Cole and Shayak Sarkar
We conduct a series of field experiments to evaluate the quality of advice provided by life insurance agents in India. Agents overwhelmingly recommend unsuitable, strictly dominated products, which provide high commissions to the agent. Agents cater to the beliefs of... View Details
Keywords: Advice; Customers; Insurance; Service Operations; Motivation and Incentives; Ethics; India
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Anagol, Santosh, Shawn Cole, and Shayak Sarkar. "Understanding the Advice of Commissions-Motivated Agents: Evidence from the Indian Life Insurance Market." Review of Economics and Statistics 99, no. 1 (March 2017).
  • 07 Jul 2023
  • Blog Post

Harvard Innovation Labs: Where Passion and Purpose Meet

and connected community.” Segneri explains that being part of this environment gives students and alumni from HBS and Harvard University’s 12 other schools access to a wide range of support systems and resources, View Details
  • Career Coach

Cheryl Rousseau

While a Senior Vice President for global consulting firm Lee Hecht Harrison (LHH), Cheryl was invited to join their International Center for Executive Options (ICEO) practice where she is a Confidential... View Details
Keywords: Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All)
  • Career Coach

Alejandro Maldonado

also spent five years as a vice-president at H.I.G. Capital, a leading US private equity firm investing in diverse industries in the middle market space. In 2012, he founded... View Details
Keywords: Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All)
  • 22 Feb 2018
  • Book

The New History of American Capitalism

represents a distinctive departure. First—and most basically—the history of American capitalism, along with the essays gathered here, reinstalls political economy as a category... View Details
Keywords: Manufacturing

    Hüsnü Özyeğin

    Keywords: Financial Services
    • January–February 2018
    • Article

    Some Customers Would Rather Leave Without Saying Goodbye

    By: Eva Ascarza, Oded Netzer and Bruce G.S. Hardie
    We investigate the increasingly common business setting in which companies face the possibility of both observed and unobserved customer attrition (i.e., “overt” and “silent” churn) in the same pool of customers. This is the case for many online-based services where... View Details
    Keywords: Churn; Retention; Attrition; Customer Base Analysis; Hidden Markov Models; Latent Variable Models; Customer Relationship Management; Consumer Behavior
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    Ascarza, Eva, Oded Netzer, and Bruce G.S. Hardie. "Some Customers Would Rather Leave Without Saying Goodbye." Marketing Science 37, no. 1 (January–February 2018): 54–77.
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