Publications

2010
Working Paper

Performance Tradeoffs in Team Knowledge Sourcing

By: Bradley R. Staats, Melissa Valentine and Amy C. Edmondson

This research examines how teams organize knowledge sourcing (obtaining access to others' knowledge or expertise) and investigates the performance trade-offs involved in two approaches to knowledge sourcing in teams. One approach a team can take is to specialize, such... View Details

Keywords: Information Management; Knowledge Sharing; Knowledge Use and Leverage; Performance Efficiency; Performance Productivity; Quality; Groups and Teams; Information Technology Industry; India

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01 Jun 2017
News

Case Study: Something New

the largest player in this industry is still pretty small,” says Malkina. “The biggest thing to figure out is how we can grow at or below our optimal customer acquisition cost at a much greater scale. We have the cash to invest in... View Details

Keywords: April White

01 Sep 2013
News

The New Rules of E-Commerce

site refreshes. Embrace innovative thinking. Rakuten discovered that its Indonesian customers were hesitant to key in credit-card information due to security concerns. The solution: Mikitani heeded the advice of a local partner to create... View Details

Keywords: Sean Silverthorne; e-commerce; Information; Information; Information; Information

01 Oct 1999
News

Eight Among Many: Charles W. ("Bill") Cassell

industry while working as director of operations at Beacon Communications Corporation in Acton, Massachusetts. "I studied the factors that made some companies successful," he says, "and discovered that the few companies that stay on the A... View Details

Keywords: Eileen McCluskey

June 2010 (Revised August 2010)
Case

Dr. Cameron Powell and AirStrip Technologies: After the Apple Worldwide Developers Conference

Dr. Cameron Powell and his partner, Trey Moore, co-founders of the innovative company, AirStrip Technologies, have developed a series of apps for the iPhone and other smartphones that can help doctors monitor the vital signs of their patients anytime, anywhere. They... View Details

Keywords: Information Technology; Entrepreneurship; Applications and Software; Health Care and Treatment; Mobile and Wireless Technology; Product Development; Information Technology Industry; Information Technology Industry; United States

02 Mar 2016
News

On Credit

organizations. “It’s in that world that you get a glimpse of what is happening in the overall economy,” she says. “The Dun collection is remarkable in that sense because it references all of American society in the industrial age.” “The... View Details

Keywords: Julia Hanna

01 Mar 2018
News

Democratizing Data to Favor Farmers

fragmented and on their own. “I cannot think of another industry as large or as fundamental as agriculture that is structured that way,” says Baron. “It’s as if every oil well was owned by a different family, while the View Details

Keywords: Sasha Issenberg

September 2017 (Revised July 2018)
Case

CyberArk: Protecting the Keys to the IT Kingdom

By: Raffaella Sadun, David Yoffie and Margot Eiran

CyberArk was the recognized leader in the Privileged Account Management (PAM) space, a cybersecurity subsegment it had essentially created to secure organizations’ IT systems and sensitive data. Over 17 years, the Israeli company had grown to a market capitalization of... View Details

Keywords: Strategy; Growth and Development Strategy; Organizational Culture; Competitive Advantage; Information Technology; Cybersecurity; Information Technology Industry; Israel; United States

01 Apr 1998
News

HBS Alumni Association Board of Directors: President's Report

I have recently returned from the Board's winter meeting at HBS, and, as usual, I found being back on campus extremely energizing. Our subcommittees on information technology, alumni career management and development, and global alumni... View Details

01 Dec 2007
News

Exhibit at Baker Library Marks HBS Centennial

Elton Mayo (ca. 1946): Supervision attuned to a worker’s psychological needs rather than based on fear or coercion would produce, Mayo believed, “a major revolution in industrial method” and “an almost incredible human advance.” Fritz J.... View Details

Keywords: Elton Mayo; Fritz J. Roethlisberger; Information; Information

01 Mar 2003
News

Post-Soviet Purpose

HBS assistant professor Rawi Abdelal’s 2001 book National Purpose in the World Economy: Post-Soviet States in Comparative Perspective (Cornell University Press) was awarded the 2002 Shulman Prize for Outstanding Book on International Relations, given by the American... View Details

Keywords: Publishing Industries (except Internet); Publishing Industries (except Internet)

November 2005 (Revised July 2009)
Case

Trolltech (Norway) - Will Cenapio Steal Christmas?

Describes the creation of an open source software venture in Norway, Australia, and the United States that lands a strategic OEM deal with a leading Japanese manufacturer of embedded devices (PDAs in this instance). Details the evolution of the two companies'... View Details

Keywords: Applications and Software; Conflict and Resolution; Strategy; Partners and Partnerships; Open Source Distribution; Information Infrastructure; Entrepreneurship; Cross-Cultural and Cross-Border Issues; Information Technology Industry; Australia; Japan; Norway; United States

November 1990 (Revised May 1994)
Case

Microsoft Corp.: Office Business Unit

By: Marco Iansiti

Describes the development of a new word processing software package, Word for Windows. The major focus is how the development process should be improved to reduce schedule slips and cost overruns. Some of the issues raised are: the use of schedules in managing... View Details

Keywords: Communication Strategy; Cost Management; Business or Company Management; Time Management; Product Development; Programs; Projects; Information Infrastructure; Applications and Software; Information Technology Industry

01 Mar 2008
News

Alumni Books

most innovative, successful biotech firm ever, Amgen led its industry in revenue and sales growth in 2007. Binder, the firm’s CEO during 1988–2000, describes Amgen’s climb to success, revealing the highs and lows in the race to develop... View Details

Keywords: Noel Capon; Publishing Industries (except Internet); Publishing Industries (except Internet)

winter 2007
Article

Oracle vs. PeopleSoft: A Case Study

By: D. Millstone and Guhan Subramanian

Keywords: Applications and Software; Information; Information Technology Industry