Deal - Publications - Faculty & Research

17 Nov 2003
Research & Ideas

Lessons from a Nasty Trade Dispute

rulings were treated with a great deal of respect by national governments. In the past several years, however, we have seen a number of high-profile cases in which rulings have been essentially ignored, despite retaliatory sanctions. As a... View Details

Keywords: by Cynthia Churchwell

17 Sep 2001
Research & Ideas

Let Customers Call the Shots

want as a resource to negotiate better deals and to clean up their personal marketing environment. Empowerment is sometimes captured in the slogan "get what you want, when you want it, where you want it, on your own terms."... View Details

Keywords: by Martha Lagace

11 Jan 2000
Research & Ideas

Calling All Managers: How to Build a Better Call Center

having more responsibility in the work place, and feeling capable of dealing with a broad range of issues." Turnover is lower when staff levels are greater. Turnover is also lower when employees are not answering the phone... View Details

Keywords: by Martha Lagace; Service; Financial Services

01 Dec 2022
News

Educating, Connecting, and Mobilizing Around Climate Change

BEI helps alumni and other leaders by connecting them to resources or troubleshooting issues they’re facing in their companies, such as how to prepare the workforce to deal with sustainability and climate challenges, or questions... View Details

Keywords: Jennifer Gillespie

01 Dec 2012
News

Taking Time to Make Time

eyeshades) to dealing with employees' mistakes ("No matter how spectacularly the project flopped, don't attack the person"). Classic productivity books often focus on time management, but Extreme Productivity takes a much broader look. It... View Details

Keywords: Time management

22 Apr 2002
Lessons from the Classroom

Entrepreneurship: It Can Be Taught

protagonists in a case was an important part of the pedagogy. The third element is the belief that entrepreneurial management is not simply inspiration: There's a lot of perspiration—you actually have to run the numbers. You learn to tell a bad View Details

Keywords: by Staff

03 Jan 2019
Research & Ideas

Everyone Knows Innovation is Essential to Business Success—Except Board Directors

attracting top talent,” says Cheng. “I don’t want to discount the day-to-day concerns board members deal with, but they don’t seem to match up with the critical issues we see covered in the popular press.” The researchers wrote up their... View Details

Keywords: by Michael Blanding

01 Jun 2023
News

The Exchange: The Tech Leader’s Tightrope

driven by a strategy to distinguish itself from its competitors. And the other issue, which further complicates things, is how Apple should deal with governments around the world that have different views around privacy regarding their... View Details

Keywords: Jen McFarland Flint; Justice, Public Order, and Safety Activities; Government

January 2021 (Revised March 2021)
Supplement

Juno (B): Leveraging Student Power

By: Joshua Schwartzstein, Kathleen L. McGinn and Amy Klopfenstein

In March 2020, Juno co-founders Chris Abkarians and Nikhil Agarwal decided to pitch banks in anticipation of their annual auction while negotiating directly with private lender Eager. Responses from the majority of private lenders—including Juno’s 2019 partner—were not... View Details

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Profile

Jonathan Bailey

perspective really distinguish HBS from other business schools," Jonathan believes. "The school sets a higher bar. It's not easy and requires considerable thought and preparation. There's a great deal of attention to bringing... View Details

04 May 2017
News

How Sheryl Sandberg’s Sharing Manifesto Drives Facebook

Option B: Facing Adversity, Building Resilience, and Finding Joy, which deals in part with Sandberg’s coming to terms with the death of her husband David Goldberg in 2015. After her loss, the article notes, Sandberg felt “isolated” at... View Details

30 Nov 2018
What Do You Think?

What’s the Best Administrative Approach to Climate Change?

Summing Up: Should a 'Montreal Protocol' for Administering Global Warming Be Pursued? Climate change and how to manage it is a daunting subject. Nevertheless, several readers of this month’s column were willing to venture a model or two for administering a system... View Details

Keywords: by James Heskett; Energy

04 Jul 2016
Research & Ideas

Is Your Org Chart Stuck in a Rut? Try a Scientific Experiment

increasingly challenged,” says Robert Regan, a partner at Corrs Chambers Westgarth, a law firm in Sydney, Australia. “To respond to this, and deal with falling margins, law firms need to find new organizing principles.” In March,... View Details

Keywords: by Carmen Nobel

27 Jan 2014
Research & Ideas

Family CEOs Spend Less Time at Work

in India, especially in urban areas, is that when the monsoons hit, water fills the streets, leading to a lot of congestion," Sadun explains. "Traffic becomes a nightmare. It's like dealing with the worst snowstorm in Boston." According... View Details

Keywords: by Carmen Nobel

13 Aug 2008
Research & Ideas

The Inner Life of Leaders

Managers are oriented to process, while leaders are attuned to substance. Process is concerned with establishing procedures for solving problems, while substance deals directly with the problems at hand. Process is soon related to... View Details

Keywords: by Martha Lagace

06 Sep 2005
Research & Ideas

When Product Variety Backfires

replicate the effects across a bunch of different domains ranging from Web service to vacations to cameras. Q: What is your practical advice to managers to avoid overchoice? A: There are a couple of different ways to deal with overchoice.... View Details

Keywords: by Poping Lin; Consumer Products

13 Jan 2003
Research & Ideas

Making Biotech Work as a Business

influenced the industry by proving that intellectual property could be monetized through alliances with big pharmaceutical partners, according to Pisano. Genentech cut its first deal with Eli Lilly in 1982 and new entrants were excited.... View Details

Keywords: by Martha Lagace; Biotechnology; Health; Technology

Profile

Jason A. Kilar

format television and film, and distribute it through a second window on the Internet. That was a very big deal in 2007 and continues to be a big deal. What we’re trying to do at Vessel is, in many ways, to look at the entirety of the... View Details

Web

4.6 HBS Campus Demonstration Policy | MBA

environment of trust and mutual respect. All members of the HBS community, in joining it, agree to integrate the values of: respect for the rights, differences, and dignity of others, honesty and integrity in dealing with all members of... View Details

01 Sep 2011
News

Water for Life

actually paying a great deal more for their water at the time through middlemen who saw opportunity in the lack of service. By disenfranchising these traders, we earned the goodwill of the community and built a loyal market for our... View Details

Keywords: Waste Management and Remediation Services; Corporate Services; Water, Sewage and Supply Systems; Utilities

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