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Show Results For
- All HBS Web
(10,605)
- People (74)
- News (2,817)
- Research (3,716)
- Events (36)
- Multimedia (229)
- Faculty Publications (2,254)
- Clubs
French-Speaking Club
- 2008
- Book
Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
By: James L. Heskett, W. Earl Sasser Jr. and Joe Wheeler
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Employee-owners exhibit... View Details
Keywords: Customer Satisfaction; Organizational Change and Adaptation; Customer Ownership; Employee Ownership; Competitive Advantage; Value Creation
Heskett, James L., W. Earl Sasser Jr., and Joe Wheeler. Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage. Harvard Business Press, 2008.
- August 2000
- Case
Belmont Industries, Inc. (A)
By: Joseph L. Bower
A new general manager has to propose a salary structure for the top 20 managers. His task is complicated as he learns about past performance, ambitions, interpersonal relations, and market conditions. A rewritten version of an earlier case. View Details
Keywords: Executive Compensation; Goals and Objectives; Performance Evaluation; Compensation and Benefits
Bower, Joseph L. "Belmont Industries, Inc. (A)." Harvard Business School Case 301-016, August 2000.
- 26 Sep 2019
- News
Reimagining Our Capitalist Markets
- 21 Oct 2013
- Research & Ideas
Missing the Wave in Ship Transport
Like investing in a mansion when the real-estate market is at its peak, buying a dry bulk ship in a boom time is a terrible long-term investment, according to new research that predicts cycles in the shipping industry. The contrarian research results out View Details
- 12 PM – 1 PM EST, 11 Dec 2014
- Webinars: Trending@HBS
Leadership Lessons from the 2010 Chilean Mine Rescue
Professor Edmondson will explore teaming as a dynamic response to the demands of knowledge intensive businesses. Organizations that do it well have a competitive advantage, because teaming is how organizations learn how they anticipate and respond to shifts in the... View Details
- March 2016
- Teaching Note
Advanced Leadership Pathways: Laurent Adamowicz and Bon'App
By: Rosabeth Moss Kanter, Tessa Natanay Hamilton and Ai-Ling Jamila Malone
After a successful career as Chairman and CEO of Paris-based luxury food company, Fauchon, Laurent Adamowicz sought to provide a solution to a large scale complex problem. Ultimately, Adamowicz created a mobile application to provide consumers with more accessible and... View Details
- 09 Mar 2016
- News
In This Classroom, Beer Can Improve Your Grade
- 02 Jul 2019
- Blog Post
Summer Listening - HBS Podcasts to Take to the Beach
interviews with alumni from across the world of business, sharing lessons learned and their own life experiences. Give It to Me StraightRadical Candor author Kim Scott on what effective feedback really looks... View Details
- Article
Capabilities, Cognition and Inertia: Evidence from Digital Imaging
By: M. Tripsas and G. Gavetti
There is empirical evidence that established firms often have difficulty adapting to radical technological change. Although prior work in the evolutionary tradition emphasizes the inertial forces associated with the local nature of learning processes, little... View Details
Tripsas, M., and G. Gavetti. "Capabilities, Cognition and Inertia: Evidence from Digital Imaging." Strategic Management Journal 21, nos. 10-11 (October–November 2000): 1147–1161.
- 29 Apr 2014
- First Look
First Look: April 29
that a firm has been executing its current strategy. Download working paper: https://www.hbs.edu/faculty/Pages/download.aspx?name=14-103.pdf 'My Bad!' How Internal Attribution and Ambiguity of Responsibility Affect View Details
Keywords: Sean Silverthorne
- October 2020 (Revised March 2022)
- Case
Automercados Plaza's: Surviving Venezuela's Hyperinflation
By: Alberto Cavallo, Mariana Cal and Carla Larangeira
Under the rule of presidents Hugo Chávez and Nicolas Maduro, Venezuela experienced one of the worst economic and political meltdowns in modern history, culminating with a massive hyperinflation. Remarkably, during this dramatic times Automercados Plaza's had grown to... View Details
Keywords: Hyperinflation; Populism; Inflation and Deflation; Macroeconomics; Management; Strategy; Organizational Change and Adaptation; Business and Government Relations; Retail Industry; South America; Venezuela
Cavallo, Alberto, Mariana Cal, and Carla Larangeira. "Automercados Plaza's: Surviving Venezuela's Hyperinflation." Harvard Business School Case 721-014, October 2020. (Revised March 2022.)
Listening
The best advice I ever heard about listening—advice that significantly changed my own approach—came from Sam Palmisano, when he was talking to our leadership team. Someone asked him why his experience working in Japan was so important to his leadership development,... View Details
- April 1999
- Teaching Note
Understanding and Building Organizations' Capabilities to Innovate: Managing Innovation: Overview TN for Module 4
By: Clayton M. Christensen
An overview teaching note showing instructors how to link together the concepts students should learn from discussing the cases in the fourth module of the Managing Innovation course. Summarizes the "Resources, Processes, & Values" framework of organizational... View Details
- 18 Jun 2007
- Op-Ed
Leveling the Executive Options Playing Field
subcommittee delivered June 5, Desai detailed his view of this "dual-reporting system" and the implications on how executive stock options are treated. The hearing was titled "Executive Stock Options: Should the IRS and... View Details
Keywords: by Mihir Desai
- December 2023
- Teaching Note
Buurtzorg
By: Ethan Bernstein and Tatiana Sandino
Teaching Note for HBS Case No. 122-101. As co-founders of home nursing company Buurtzorg, Jos de Blok and Gonnie Kronenberg prized both self-management and organizational learning. Buurtzorg’s 10,000 nurses across 950 neighborhood nursing teams in the Netherlands were... View Details
- 22 Jan 2018
- Sharpening Your Skills
Why You Are Unhappy at Work
tampatra Some 71 percent of American workers are hunting for new jobs, and a hefty percentage feel they are not paid fairly or get enough recognition, according to the 2017 Mind the Workplace report. Time pressure, megalomaniacal... View Details
Keywords: by Sean Silverthorne
Forest L. Reinhardt
Forest L. Reinhardt is the John D. Black Professor of Business Administration at Harvard Business School, and HBS’s Senior Associate Dean for Faculty Promotions and Tenure.
Professor Reinhardt is interested in the relationships between market and nonmarket... View Details