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  • 17 Nov 2020
  • In Practice

How Retailers Can Thrive in a Shopping Season Like No Other

lecturer of business administration and the C. Roland Christensen Distinguished Management Educator. Ramon Casadesus-Masanell: Watch costs and find channel advantages Given COVID-19 transmission rates as... View Details
Keywords: by Danielle Kost; Retail
  • 11 Sep 2000
  • Research & Ideas

Riding the Internet Fast Track

genuine concern, as is the efficiency of using established distribution systems designed for inter-store delivery to also package and ship thousands of small orders to... View Details
Keywords: by Peter Jacobs
  • 31 Mar 2002
  • Research & Ideas

You’re Wasting Your Employees! What You Can Do About It

employees' eroding sense of loyalty and cynicism over the growing gap between the compensation of those at the top and those on the front lines all indicate that value View Details
Keywords: by Christopher A. Bartlett & Sumantra Ghoshal
  • March 2011 (Revised August 2012)
  • Case

Groupon

By: Sunil Gupta, Ray Weaver and Dharmishta Rood
On November 4, 2011, Groupon, a marketing services company that promoted local businesses by selling deeply discounted vouchers for their products and services, completed its initial public offering that valued the company at $17 billion. Within a year Groupon's share... View Details
Keywords: Budgets and Budgeting; Customers; Entrepreneurship; Growth and Development; Marketing Channels; Competitive Strategy; Value Creation
Related
  • 26 Mar 2015
  • News

Improving the environment through green spaces and commercial buildings

environment have on where and how you live.” Gilbane is on the board of the Buffalo Bayou Partnership, which has helped transform 160 acres of land around the Houston Ship View Details
  • November 2011
  • Case

Comfort Class Transport: Does Customer Service Need an Overhaul?

By: Michael J Roberts and Paul E. Morrison
The general manager of a chauffeured limousine transport company is concerned about underperformance at the company's customer service call center. The eight-person call center handles almost all customer interaction including discussing company services with... View Details
Keywords: Capacity Utilization; Supply ＆ Demand; Operations Management; Customer Service; Management; Demand and Consumers; Service Operations; Order Taking and Fulfillment; Performance Capacity; Customer Satisfaction; Transportation Industry
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  • 20 Sep 2016
  • First Look

September 20, 2016

staggered boards can be beneficial for early-life-cycle firms, which exhibit greater information asymmetries between insiders and investors. These results are validated using a larger sample of firms from the Investor Responsibility... View Details
Keywords: Sean Silverthorne
  • 03 Apr 2007
  • First Look

First Look: April 3, 2007

address questions of distributive and procedural justice in post-Apartheid South Africa, and how should the CEO recover from a crucial misstep at the start of the strike?... View Details
Keywords: Martha Lagace
  • 23 Jul 2007
  • Research & Ideas

HBS Cases: How Wikipedia Works (or Doesn’t)

Lakhani, an expert on distributed innovation. "We had these completely overlapping interests, and we were kicking around the idea of how we were going to write a case on Wikipedia, what research could we do:... View Details
Keywords: by Sean Silverthorne; Publishing
  • 31 Oct 2017
  • Op-Ed

Op-Ed: In Tackling #MeToo, Don’t Ignore Micro-Insults That Harm Women’s Careers

Source: FangXiaNuo The Harvey Weinstein horror show has brought attention to previously unspoken abuses of male power to sexually harass and suppress women. Prominent women are joining the #MeToo moment, feeling safety in numbers as they... View Details
Keywords: by Rosabeth Moss Kanter

    J. Willard Marriott, Jr.

    Marriott, Jr. is responsible for the rapid growth and diversification of Marriott International. Today, with more than 1,600 owned or franchised hotel properties worldwide, Marriott International is the second-largest lodging company in... View Details
    Keywords: Restaurants & Lodging
    • 26 Oct 2010
    • First Look

    First Look: October 26, 2010

    behavior of U.S. politicians. We exploit a unique database linking politicians to other politicians, and linking politicians to firms, and find both channels to be influential. Networks based on alumni... View Details
    Keywords: Sean Silverthorne
    • 30 Jun 2008
    • Research & Ideas

    Rethinking Retirement Planning

    compression ratios on car engines. Or dual overhead camshafts. What does that mean in terms of what matters to me? Does it get me more gas mileage? In the same sense, what you're really worried about is your standard View Details
    Keywords: by Julia Hanna; Banking; Financial Services
    • 01 Dec 2018
    • News

    Researching Business and Politics in China and Southeast Asia

    last year, which enabled her to spend six months in Singapore and six months in Shanghai conducting on-the-ground research and engaging with business leaders throughout the region. “I am interested in how globalization affects domestic View Details
    • 28 Jun 2011
    • First Look

    First Look: June 28

      PublicationsManager-Specific Effects on Earnings Guidance: An Analysis of Top Executive Turnovers Authors:Francois Brochet, Lucile Faurel, and Sarah McVay Publication:Journal of Accounting Research... View Details
    Keywords: Sean Silverthorne
    • 16 Dec 2014
    • First Look

    First Look: December 16

    international provision of tertiary and quaternary care), new opportunities in a broader range of services and treatment channels (e.g., telemedicine, mobile health, enterprise... View Details
    Keywords: Sean Silverthorne
    • 05 Feb 2019
    • First Look

    New Research and Ideas, February 5, 2019

    different forms of organization. Specifically, step processes reward technical integration, unified governance, risk aversion, and the use of direct authority, while platform systems reward modularity, View Details
    Keywords: Dina Gerdeman
    • 28 Mar 2017
    • First Look

    First Look at New Research, March 28

    value-added products like yogurt. The entry of large multi-brand retailers like Walmart and Carrefour in the Indian market threatens to squeeze Amul's margins and undermine its low-cost distribution network.... View Details
    Keywords: Sean Silverthorne
    • 21 May 2013
    • First Look

    First Look: May 21

    groups and above a threshold with respect to system size. We find that the size of the Core varies widely, even for systems that perform the same function. These differences appear to be associated with different models View Details
    Keywords: Sean Silverthorne
    • 24 Sep 2001
    • Research & Ideas

    Five Questions for Debora L. Spar

    In the long run, even the most fundamental innovations have a way of being influenced by government, says Harvard Business School professor Debora Spar. That's why business leaders need political skills, too. Silverthorne: In Next: The... View Details
    Keywords: by Sean Silverthorne