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  • All HBS Web  (5,433)
    • People  (13)
    • News  (2,025)
    • Research  (2,258)
    • Events  (33)
    • Multimedia  (173)
  • Faculty Publications  (1,434)
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  • Web

Esteves Hall | About

with the rest of Latin America. HBS faculty, for example, work in Brazil and other Latin American nations to do research, run educational programs, and consult with companies. Codirectors are based in São Paulo and Buenos Aires to manage... View Details
  • Web

The 20th Century Zeitgeist - Leadership

each coming into play to a varying degree at different times. The best leaders can sense the winds of change and adapt with the times. Great American Business Leaders: 1910s 1920s 1930s 1940s 1950s 1960s 1970s 1980s 1990s the 20 th... View Details
  • 24 May 2017
  • News

John J. Brennan, MBA 1980

1998 Named Chairman, Vanguard 2002 Publishes Straight Talk on Investing: What You Need to Know 2009 Retires from Vanguard 2009 Named head of FINRA Board of Governors 2012 Named Director, General Electric 2015 Elected Chair, University of Notre Dame Board of Trustees... View Details
Keywords: Susan Young
  • 20 Dec 2017
  • Lessons from the Classroom

How to Design a Better Customer Experience

customer’s champion and own the problem. “We landed after a delayed 12-hour flight and learned that our connecting flight was gone. Our expectations were low because we flew on a mileage ticket from American Express. The airline agent... View Details
Keywords: by Dina Gerdeman; Health; Entertainment & Recreation
  • 08 Jan 2019
  • First Look

New Research and Ideas, January 8, 2019

November 20, 2018 Journal of the American College of Cardiology Operational Efficiency and Effective Management in the Catheterization Laboratory By: Reed, Grant W., Michael L. Tushman, and Samir R. Kapadia Abstract—Operational efficiency... View Details
Keywords: Dina Gerdeman
  • 02 Jun 2020
  • Research & Ideas

Coronavirus Careers: Cloud Kitchens Are Now Serving

work, typically through online delivery companies such as Uber Eats, Postmates, Grubhub, and DoorDash. (Delivery services are not new, of course. In 2018, American consumers used third-party delivery services to place $10.2 billion in... View Details
Keywords: by Lena Ye and Geoffrey Jones; Food & Beverage
  • Profile

Meagan Hill

independent-study project she completed during her second year at HBS, "I'd like to help First Nations in Canada and Native Americans nations in the U.S. manage their capital, enterprises, and resources so that they can sustain... View Details
Keywords: Financial Services
  • 06 Aug 2021
  • Book

Steve Jobs and the Rise of the Celebrity CEO

In the 1950s, most Americans probably couldn’t name the CEOs of the largest companies in the United States, including General Motors, United States Steel, and Standard Oil. But these days, some of the most successful businesses have... View Details
Keywords: by Dina Gerdeman
  • 31 Aug 2021
  • Book

Feeling Powerless at Work? Time to Agitate, Innovate, and Orchestrate

doctor turned social entrepreneur, a Bangladeshi policeman, an American business consultant trying to create change, and a Polish Holocaust survivor—and included both historical examples and contemporary anecdotes about how people have... View Details
Keywords: by Jay Fitzgerald
  • 05 Mar 2013
  • First Look

First Look: March 5

  PublicationsHow to Identify the Best Customers for Your Business Authors:Cespedes, Frank V., James P. Dougherty, and Ben S. Skinner III Publication:MIT Sloan Management Review Abstract How can businesses achieve profitable growth so that their costs don't grow faster... View Details
Keywords: Sean Silverthorne
  • 2022
  • Chapter

Of Learning and Forgetting: Centrism, Populism, and the Legitimacy Crisis of Globalization

By: Rawi Abdelal
Every order is a bargain with disappointments and trade-offs. Thus is every order an unstable equilibrium. The first era of globalization, circa 1870–1914, created both international prosperity and domestic instability. That instability was fully realized during the... View Details
Keywords: Globalization; Policy; Economic Systems; Balance and Stability; Europe; European Union; United States
Citation
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Abdelal, Rawi. "Of Learning and Forgetting: Centrism, Populism, and the Legitimacy Crisis of Globalization." In The Downfall of the American Order? edited by Peter J. Katzenstein and Jonathan Kirshner, 105–123. Ithaca, NY: Cornell University Press, 2022.
  • 2020
  • Working Paper

Of Learning and Forgetting: Centrism, Populism, and the Legitimacy Crisis of Globalization

By: Rawi Abdelal
Every order is a bargain with disappointments and trade-offs. Thus is every order an unstable equilibrium. The first era of globalization, circa 1870–1914, created both international prosperity and domestic instability. That instability was fully realized during the... View Details
Keywords: Centrism; Populism; Globalization; History; Balance and Stability; Economic Systems; Government and Politics; Learning
Citation
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Abdelal, Rawi. "Of Learning and Forgetting: Centrism, Populism, and the Legitimacy Crisis of Globalization." Harvard Business School Working Paper, No. 21-008, July 2020.
  • 21 Nov 2019
  • Research & Ideas

Do TV Debates Sway Voters?

Kennedy’s youthful vigor overshadowed Richard Nixon’s flat pallor on American screens. Debates help candidates reach millions of voters in a single event, so candidates often prepare rigorously, hoping to gain an edge with undecided... View Details
Keywords: by Danielle Kost
  • 01 Mar 2024
  • News

Action Plan: Wild at Heart

Today, the master gardener sees all those years missing out on American yard culture as an advantage: Traditional horticulture can devastate biodiversity, she’ll tell you, and contributes mightily to climate change. Her passion and... View Details
Keywords: Christine Speer Lejeune; gardening; entrepreneurship; sustainability
  • 31 Jul 2018
  • First Look

New Research and Ideas, July 31, 2018

watches were being disrupted by high-quality and affordable American products. The Swiss had to figure out how to respond. No matter the outcome, the year 1876 would prove to be pivotal. Purchase this... View Details
Keywords: Dina Gerdeman
  • 11 Oct 2016
  • First Look

October 11, 2016

highlighting the work performed by the government of an archetypal American town—from building roads to ensuring food safety—increased trust in government and support for government services. Study 2 (N=21,786) leveraged field data from a... View Details
Keywords: Sean Silverthorne
  • Web

Loeb House | About

Nations General Assembly. He is a former trustee of the Educational Testing Service and of American University, and chairman of the Winston Churchill Foundation of the United States, which sends young US science graduates to study for a... View Details
  • 21 Sep 2021
  • Office Hours

Readers Ask: How Can I Gain Power and Influence?

vacancies job applicants have more choice and more bargaining power. But with less than 11 percent of American workers being unionized and given that in the vast majority of companies, workers have no representation on the board of... View Details
Keywords: by Kristen Senz
  • 21 Feb 2005
  • Op-Ed

Is Business Management a Profession?

Repeated and, as of this writing, ongoing revelations of corporate wrongdoing over the past two years have eroded public trust in business institutions and executives to levels not seen in decades. A recent Gallup poll indicates that View Details
Keywords: by Rakesh Khurana, Nitin Nohria & Daniel Penrice
  • 01 May 2020
  • Blog Post

5 Reasons to Join a Club at HBS

Aaron Hancock is a member of the HBS Class of 2021. He serves as Senator for Section H and is the Chair of the Senate Clubs Committee. He is also one of the incoming Co-Presidents for the African American Student Union (AASU). Aaron is... View Details
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