Publications

November 1981 (Revised October 1985)
Supplement

General Foods: Food Service Division (C)

By: John P. Kotter

Keywords: Food and Beverage Industry

May 2016 (Revised August 2022)
Case

RegionFly: Cutting Costs in the Airline Industry

By: Susanna Gallani and Eva Labro

RegionFly is a small, private airline specializing in ultra-premium services. Founded shortly after the "Golden Age of airline travel," RegionFly's financial performance had been strong for several decades. More recently, however, the results have taken a downward... View Details

Keywords: Recession; Downsizing; Profitability; Cost Management; Profit; Luxury; Competitive Strategy; Mergers and Acquisitions; Business Divisions; Logistics; Decision Making; Strategic Planning; Air Transportation Industry

Fast Answer

India - Industry specific research

style="font-family:"Arial",sans-serif">Cellular Operators Association of India The web site of the New Delhi based trade association includes View Details

June 2001 (Revised May 2002)
Case

Tradeoffs: Juggling Careers in Professional Services Firms with Private Life

By: Thomas J. DeLong, Ashish Nanda, Scot Landry and Scott M O'Neil

Balancing professional and private lives continues to challenge single and committed partners alike. Professionals are expected to work long hours. It is simply part of the ethos of professional service firms. This case focuses on the lives of three couples connected... View Details

Keywords: Work-Life Balance; Family and Family Relationships; Problems and Challenges; Service Industry

18 Jul 2016
Blog Post

Coming to HBS after Military Service

giving me insight into industries that I may be interested in post-HBS. Most importantly, they afforded me the opportunity to reflect. I spent a significant amount of time during those 10 months examining what is important to me as a... View Details

November 1992
Background Note

The Mutual Fund Industry 1992

By: Jay O. Light

Keywords: Investment Funds; Supply and Industry; Financial Services Industry

12 Apr 2016
News

The Existential Question Facing the Auto Industry

2020
Working Paper

Accounting for Product Impact in the Consumer Finance Industry

By: George Serafeim and Katie Trinh

We apply the product impact measurement framework of the Impact-Weighted Accounts Initiative (IWAI) in two competitor credit card providers within the consumer finance industry. We design a monetization methodology that allows us to calculate monetary impact estimates... View Details

SSRN

Read Now

Web

Services & Support | Baker Library

Participants Learn about library resources and services available to Executive Education Participants. Career Research Services Services and resources to perform targeted... View Details

April 1985 (Revised November 1987)
Case

American Express Travel Related Services Co.

Describes the company's new focus on entrepreneurship during the era of Lou Gerstner, chairman and CEO since 1982. View Details

Keywords: Change Management; Corporate Entrepreneurship; Financial Services Industry; Financial Services Industry

08 Sep 2021

Women in Industry Series: Military

Please join Maura Sullivan, MBA/MPA 2009, as she moderates a panel of HBS women from the Military who are current students and alumni from different branches of service and from various roles within these branches. Learn about their... View Details

1993
Book

Integrating Service Strategy in the Manufacturing Company

By: H. Mathe and R. D. Shapiro

Keywords: Business Strategy; Service Operations; Manufacturing Industry

February 1996 (Revised June 1996)
Supplement

Indianapolis: Activity-Based Costing of City Services (B)

By: Robert S. Kaplan

Supplements the (A) case. View Details

Keywords: City; Service Operations; Infrastructure; Service Industry; Indiana

November 2001 (Revised October 2017)
Supplement

Store24 (B): Service Quality and Employee Skills

By: Frances X. Frei and Dennis Campbell

Supplements the (A) case. View Details

Keywords: Customer Satisfaction; Employees; Service Delivery; Retail Industry

March 1982
Supplement

General Foods: Food Service Division, Video

By: John P. Kotter

Keywords: Food; Food and Beverage Industry

November 1981
Supplement

General Foods: Food Service Division (B)

By: John P. Kotter

Keywords: Food and Beverage Industry

February 2003 (Revised August 2004)
Background Note

Note on Valuation-Compensation Tradeoff in Professional Service Firm Acquisitions

By: Ashish Nanda

This case highlights the tradeoff between valuation ascribed to professionals at the time of a professional services firm (PSF) acquisition and the postacquisition compensation of these professionals. It emphasizes how a high valuation at acquisition carries with it... View Details

Keywords: Valuation; Employees; Acquisition; Compensation and Benefits; Service Industry

August 1996 (Revised August 1997)
Case

TNT Limited's Logistics Services in Asia (A): The Strategy

By: Michael Y. Yoshino and Carin-Isabel Knoop

Meredith Hellicar's mission as general manager of corporate development is to make TNT Ltd. one of the biggest and most diverse transport and logistic companies in the world, with approximately $5 billion in turnover in 1993, a leading provider of logistics services in... View Details

Keywords: Business or Company Management; Managerial Roles; Distribution; Logistics; Mission and Purpose; Partners and Partnerships; Strategy; Diversification; Transportation Industry; Asia; China; Indonesia; Thailand