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  • All HBS Web  (12,443)
    • People  (21)
    • News  (3,906)
    • Research  (7,210)
    • Events  (76)
    • Multimedia  (67)
  • Faculty Publications  (5,913)
← Page 13 of 12,443 Results →

    The Execution Premium: Linking Strategy to Operations for Competitive Advantage

    From HBSP: " In a world of stiffening competition, business strategy is more crucial than ever. Yet most organizations struggle in this area--not with formulating strategy but with executing it, or putting their... View Details
    • June 2023 (Revised September 2023)
    • Simulation

    Managing the Customer Journey Marketing Simulation: Adobe's Data-Driven Operating Model (DDOM)

    By: Sunil Gupta, Rajiv Lal and Celine Chammas
    Adobe started monitoring Annual Recurring Revenue (ARR), one of its primary metrics, when it shifted from selling its software in a box to selling the software as a subscription-based cloud service. They wanted to know when, where, and how much to invest in marketing.... View Details
    Keywords: Customer Acquisition; Customer Journey; Marketing Strategy; Marketing; Customer Focus and Relationships; Budgets and Budgeting
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    Gupta, Sunil, Rajiv Lal, and Celine Chammas. "Managing the Customer Journey Marketing Simulation: Adobe's Data-Driven Operating Model (DDOM)." Harvard Business School Simulation 523-714, June 2023. (Revised September 2023.) (Click here to purchase the Simulation.)
    • 2025
    • Chapter

    Trust and Corporate Leadership: Operating ‘Outside the Building’

    By: Rosabeth M. Kanter
    Citation
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    Kanter, Rosabeth M. "Trust and Corporate Leadership: Operating ‘Outside the Building’." In Age of Doubt: Building Trust in a World of Misinformation, edited by Tracey Kirkland and Gavin Fang, 176–181. Monash University Publishing, forthcoming.
    • October 2021
    • Article

    Directors' Perceptions of Board Effectiveness and Internal Operations

    By: J. Yo-Jud Cheng, Boris Groysberg, Paul M. Healy and Rajesh Vijayaraghavan
    We contribute to the growing literature on the effectiveness of corporate boards by examining the effect of two insights that have been largely unexplored in prior studies that use public data. First, since boards’ responsibilities are wide-ranging, more holistic... View Details
    Keywords: Boards Of Directors; Corporate Governance; Governing and Advisory Boards; Performance Effectiveness; Perception
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    Cheng, J. Yo-Jud, Boris Groysberg, Paul M. Healy, and Rajesh Vijayaraghavan. "Directors' Perceptions of Board Effectiveness and Internal Operations." Management Science 67, no. 10 (October 2021): 6399–6420.
    • February 1999
    • Article

    User's Guide to New 1998 Operating Segment Disclosures

    By: David F. Hawkins
    Keywords: Information
    Citation
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    Hawkins, David F. "User's Guide to New 1998 Operating Segment Disclosures." Accounting Bulletin, no. 75 (February 1999).
    • 13 May 2013
    • HBS Conference

    Consortium For Operational Excellence in Retailing (COER) 2013

    • June 10, 2015
    • Article

    High-Tech Tools Won't Automatically Improve Your Operations

    By: Stefan Thomke
    Citation
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    Thomke, Stefan. "High-Tech Tools Won't Automatically Improve Your Operations." Harvard Business Review (website) (June 10, 2015).
    • January 2012 (Revised November 2012)
    • Supplement

    Ultimate Fighting Championship: License to Operate (B)

    By: George Serafeim and Kyle Welch
    The case describes the financial performance and business development of UFC after the change in ownership that happened in 2000, until 2004, when the owners are considering exiting the business. View Details
    Keywords: Sports; Sports Industry
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    Serafeim, George, and Kyle Welch. "Ultimate Fighting Championship: License to Operate (B)." Harvard Business School Supplement 112-081, January 2012. (Revised November 2012.)
    • May 1987
    • Background Note

    Note on Organizing and Controlling Multinational Operations

    By: John A. Quelch
    Citation
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    Quelch, John A. "Note on Organizing and Controlling Multinational Operations." Harvard Business School Background Note 587-176, May 1987.
    • September 1993 (Revised October 1993)
    • Supplement

    First National City Bank Operating Group (C)

    By: John P. Kotter and Andrew P. Burtis
    Provides a short summary of John Reed's succession at City Bank from Executive Vice President in 1976 to CEO in 1984. View Details
    Keywords: Management Teams; Personal Development and Career; Banking Industry
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    Kotter, John P., and Andrew P. Burtis. "First National City Bank Operating Group (C)." Harvard Business School Supplement 494-035, September 1993. (Revised October 1993.)
    • Article

    Execution: The Missing Link in Retail Operations

    By: Ananth Raman, Nicole DeHoratius and Zeynep Ton
    Keywords: Sales
    Citation
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    Raman, Ananth, Nicole DeHoratius, and Zeynep Ton. "Execution: The Missing Link in Retail Operations." California Management Review 43, no. 3 (Spring 2001).
    • 12 Sep 2023
    • News

    Can Remote Surgeries Digitally Transform Operating Rooms?

    • 14 Mar 2013
    • HBS Seminar

    Karan Girotra, INSEAD (Technology and Operations Management)

    • 29 Mar 2012
    • HBS Seminar

    Douglas Fearing, HBS (Technology and Operations Management)

    • 26 Jan 2021
    • Video

    College Programs Series: Operating Companies and The Value of an MBA

    • June 2011 (Revised January 2013)
    • Case

    Home Essentials: Building a Global Service Business with Local Operations

    By: Lynda M. Applegate, William R. Kerr and David Lane
    Chris Exline founded Home Essentials, a furniture rental business targeted toward expatriates, in Singapore but rapidly moved the base of operations to Hong Kong. The company was highly successful in Singapore and Hong Kong and then pursued rapid global expansion.... View Details
    Keywords: Growth Management; Renting or Rental; Corporate Governance; Global Strategy; Failure; Singapore; Hong Kong
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    Applegate, Lynda M., William R. Kerr, and David Lane. "Home Essentials: Building a Global Service Business with Local Operations." Harvard Business School Case 811-078, June 2011. (Revised January 2013.)
    • 1993
    • Chapter

    Operation and Regulation in Financial Intermediation: A Functional Perspective

    By: Robert C. Merton
    Keywords: Financial Markets; Operations; Governing Rules, Regulations, and Reforms; Government and Politics; Financial Services Industry
    Citation
    Read Now
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    Merton, Robert C. "Operation and Regulation in Financial Intermediation: A Functional Perspective." In Operation and Regulation of Financial Markets, edited by P. Englund. Stockholm: Ekonomiska rådet (Sweden), 1993.
    • 29 Nov 2013
    • Working Paper Summaries

    Surfacing the Submerged State with Operational Transparency in Government Services

    Keywords: by Ryan W. Buell, Ethan Porter, and Michael I. Norton
    • 2004
    • Article

    A Case Study of Operational Failures in Home Healthcare

    By: A. L. Tucker
    Keywords: Operations; Failure; Health; Information
    Citation
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    Tucker, A. L. "A Case Study of Operational Failures in Home Healthcare." Journal for Healthcare Quality 26, no. 3 (2004): 42–48. (Special Issue featuring papers presented at the 2003 National Policy Meeting of Home Health Care Quality.)
    • July 1979 (Revised December 1983)
    • Case

    Norton Co. (A): Strategic Planning for Diversified Business Operations

    By: Francis Aguilar
    Keywords: Strategic Planning; Diversification
    Citation
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    Related
    Aguilar, Francis. "Norton Co. (A): Strategic Planning for Diversified Business Operations." Harvard Business School Case 380-003, July 1979. (Revised December 1983.)
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