Publications

August 2012 (Revised October 2015)
Technical Note

A Note on Trust

By: Jim Sharpe and Charles H. Green

The effective manager and leader understands and appreciates trust at both the personal and the organizational levels. Most managers focus more on being trusted than on trusting. The best way to be trusted is to be worthy of trust—to be trustworthy. View Details

Keywords: Turnarounds; Leadership Skills; Financial Crisis; Entrepreneurs; Entrepreneurship; Trust; Management Style; Leadership Style

17 Feb 2003
Research & Ideas

Rating Fund Managers by the Company They Keep

data helping managers, it depends on how they use it. The most obvious application is for managers to try to copy their more skilled colleagues. This could be an effective strategy, and lead to more... View Details

Keywords: by Ann Cullen

12 Mar 2014
Lessons from the Classroom

Managing the Family Business: Firing the CEO

the CEO, with manageable consequences that are generally positive. Factor 1: Fit High performing companies require CEOs with the right skill set, decision style, and values. They have strong credibility with... View Details

July 1999
Background Note

Management Development Plan In A Family Business, The

By: John A. Davis

Defines management development objectives for family members employed in their family business. Outlines a process of putting these individuals on a career path to provide them with needed developmental experiences while respecting the broader needs of the... View Details

Keywords: Family Business; Goals and Objectives; Management Practices and Processes; Organizations; Leadership Development; Experience and Expertise

July 2008
Exercise

Information Use by Managers in Decision Making: A Team Exercise

By: Amy C. Edmondson and Ann Cullen

The purpose of this exercise is to explore the challenges of information collection and analysis. Students will, experientially, gain insights into how information is used and be exposed to a framework for identifying and evaluating information. In addition, the... View Details

Keywords: Competency and Skills; Decision Making; Knowledge Use and Leverage; Managerial Roles; Business Processes; Groups and Teams

Teaching Interest

Managing Human Capital: Keeping Hope Alive in Organizations (Not offered 2013-2014)

Managing Human Capital has been specifically designed to teach practical skills for the general manager who seeks to manage both other people and his or her own career with optimal effectiveness. Any and all students who believe they will need to effectively manage... View Details

03 Dec 2014
What Do You Think?

Can the Brilliant Jerk Be Managed Effectively?

interpersonal skills often." Grant Stanley said "rather than dismiss them I have been able to use their skills and abilities to create training materials to share their best practices." Todd... View Details

Keywords: by James Heskett

Web

Summer Venture in Management | MBA

Summer Venture in Management The Summer Venture in Management Program is an educational program designed to increase opportunity in business education for high-potential college students making an impact in... View Details

August 2010
Article

Antitrust—What Role for Strategic Management Expertise?

By: Felix Oberholzer-Gee and Dennis A. Yao

Keywords: Strategy; Management; Experience and Expertise; Law

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November–December 2020
Article

Rethinking the On-Demand Workforce

By: Joseph B. Fuller, Manjari Raman, Allison Bailey and Nithya Vaduganathan

As companies struggle with chronic skills shortages and changing labor demographics, a new generation of talent platforms, offering on-demand access to highly trained workers, has begun to help. These platforms include marketplaces for premium expertise (such as Toptal... View Details

Keywords: Talent Acquisition; Platforms; Skilled Labor Recruitment; Gig Economy; Talent and Talent Management; Selection and Staffing; Internet and the Web; Strategy; Digital Platforms

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April 2010
Teaching Note

Global Talent Management at Novartis (TN)

By: Jordan I. Siegel

Teaching Note for 708486. View Details

Keywords: Performance Evaluation; Talent and Talent Management; System; Multinational Firms and Management; Motivation and Incentives; Developing Countries and Economies; Pharmaceutical Industry; China

2024
Working Paper

An Anatomy of Performance Monitoring

By: Achyuta Adhvaryu, Anant Nyshadham and Jorge Tamayo

Does better monitoring improve firm performance? We study the introduction of a technology that enabled managers to track the progress of drive-thru orders in a large quick-service restaurant chain. Sales initially increased by 5%, driven by managerial training inputs,... View Details

Keywords: Performance Monitoring; Worker Skills; Skill Depreciation; Managerial Inattention; On-the-job Training; Productivity; Multitasking; Quick Serve Restaurants; Performance Evaluation; Employees; Competency and Skills; Training; Performance Productivity; Management; Information Technology; Food and Beverage Industry; Puerto Rico

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07 Jul 2008
Research & Ideas

Innovation Corrupted: How Managers Can Avoid Another Enron

for natural gas, and to create derivative supply contracts that could help customers manage the risks of demand volatility and price swings more effectively than before. In this way, Skilling and his... View Details

Keywords: by Martha Lagace; Energy; Utilities

14 Aug 2006
HBS Case

On Managing with Bobby Knight and “Coach K”

because of it." The story also illustrates the importance of matching management style with the task (or employee) at hand. "There are skills in the workplace that you only get through repetition,... View Details

Keywords: by Sean Silverthorne; Sports

December 2004 (Revised April 2006)
Case

Managing a Public Image: Kevin Knight

By: Robin J. Ely and Ingrid Vargas

Kevin Knight recounts an uncomfortable situation he faced as an African-American student at Harvard Business School. Concerned with maintaining an image as a calm and rational person, he is appalled when he finds himself in a heated classroom exchange in defense of an... View Details

Keywords: Leadership; Ethnicity; Identity; Competency and Skills; Business Education