front line employees - Publications - Faculty & Research

29 Oct 2012
Research & Ideas

Are You Paying a Tip--or a Bribe?

Few people see a relationship between tipping and bribing. But consider this: In places where people tip heavily, bribes are more likely to exchange hands as well. Research shows that there's actually a fine line between the socially... View Details

Keywords: by Dina Gerdeman

Web

Finance - Faculty & Research

produces research addressing issues of present and future importance to managers, regulators, and policy-makers. Finance Unit Our intellectual roots are based in a long line of scholars from Robert Merton whose collaborative work on risk... View Details

18 Apr 2011
Research & Ideas

It’s Not Nagging: Why Persistent, Redundant Communication Works

says. In the future, Neeley plans to expand this line of research, perhaps analyzing how managers collaborate with employees globally using technology. "This is what people use every day to relate, to... View Details

Keywords: by Kim Girard

04 Apr 2023
What Do You Think?

How Does Remote Work Affect Innovation?

employers. Some couldn’t do what they’re doing without the opportunity. Employers appear to be less enthusiastic about remote work. Many feel that they have to offer it in order to access talent that would not otherwise be approachable. Although View Details

Keywords: by James Heskett

19 Dec 2023
Research & Ideas

15 Podcast Episodes That Grabbed Listeners in 2023

needed to take decisive steps to succeed against the major opposition to his leadership from both inside and outside the company. Twitter employees circulated an open letter protesting expected layoffs, advertising agencies advised their... View Details

Keywords: by Danielle Kost

27 Jan 2009
First Look

First Look: January 27, 2009

debut at a prominent industry conference, coverage on the front page of the New York Times' Business section, and the raising of a large round of financing from a top-tier venture capital firm. His attempts to find an acquirer have... View Details

Keywords: Martha Lagace

12 Aug 2019
Research & Ideas

How Scale Changes a Manager's Responsibilities

recognize and try to stay ahead of these changes brought by scale. Here is advice for the CEO/founders of early-stage companies, but it also applies to leaders of any scaling organization, even inside a large corporate entity. Leadership changes at around 100 View Details

Keywords: by Julia Austin

25 Nov 2019
Research & Ideas

When Your Passion Works Against You

has a dark side, and if employees aren’t careful about how and when they express it, it can turn off colleagues or even make them feel threatened, according to new research. “You can’t just express passion and expect it will be jolly... View Details

Keywords: by Dina Gerdeman

26 Jan 2010
First Look

First Look: Jan. 26

the politics are typically played out one disaster at a time, in line with the media coverage. This dynamic appears to focus public attention more on the immediate benefits of emergency disaster assistance than on the long-term costs.... View Details

Keywords: Martha Lagace

07 Jul 2021
Book

Good News for Disgraced Companies: You Can Regain Trust

collaborated with Deloitte on TrustIQ, a proprietary tool that measures key elements of trust in major corporations and public sector organizations. “An increasingly large number of issues are piling up in front of companies, issues that... View Details

Keywords: by Lane Lambert

10 Jul 2007
What Do You Think?

How Much of Leadership Is About Control, Delegation, or Theater?

emphasize developing good leadership drive an extra 10 percent premium in EPS , I think most CFOs and CEOs would salute those results." Several shifted the topic (or did they?) to followership, suggesting an interesting set of questions. Ian Plowman initiated this... View Details

Keywords: by Jim Heskett

07 Jul 2003
Research & Ideas

4+2 = Sustained Business Success

services that consistently meet customers' expectations. Put decision-making authority close to the front lines so employees can react quickly to changing market conditions.... View Details

Keywords: by Nitin Nohria, William Joyce & Bruce Roberson

Web

Faculty & Researchers - Managing the Future of Work

Paycheck? White Paper, American Enterprise Institute for Public Policy Research, June 2020. With Frederick M. Hess. Future Positive: How Companies Can Tap Into Employee Optimism to Navigate Tomorrow’s Workplace , Report, Harvard Business... View Details

14 Jan 2014
First Look

First Look: January 14

Harvard Business Review Can a Strong Culture Be Too Strong? By: Garvin, David A. Abstract—The article presents a case study of a business enterprise with high employee turnover that is considering adopting a personnel management... View Details

Keywords: Sean Silverthorne

14 Oct 2021
In Practice

Reunited and It Feels (Not) So Good: Tips for Managing a Rocky Return

disrupted days. In addition, they must protect employees who face greater disruptions on the home front from being penalized at work. Research shows that demands for work flexibility can be stigmatized and,... View Details

Keywords: by Kristen Senz

Web

Baker Library / Bloomberg Center | About

Cities at Harvard University, which created a permanent home at the university dedicated to strengthening city leadership and governance. Bells The bell that hangs in the Baker Library bell tower, and the ceremonial bell that stands in View Details

29 Jan 2018
Book

How 'Teaming' Saved 33 Lives in the Chilean Mining Disaster

learned from the failures to inform next steps. Finally, the support of senior leadership not just the technical leadership on the front lines of innovation was a critical input to the success of this... View Details

Keywords: by Amy C. Edmondson; Mining

16 Jun 2021
HBS Case

Cruising in Crisis: How Carnival Is Riding Out the COVID-19 Storm

reported infections. By mid-March, Carnival, the largest cruise line in the world, suspended operations across the globe. Yet it took weeks to get its 260,000 guests and 80,000 employees who were floating at... View Details

Keywords: by Michael Blanding; Travel

24 Feb 2016
Research & Ideas

Why It's Best to Take Tests Early in the Day

reduce stress at work and increase job performance.” If you think your organization would benefit from experimenting with ways to recharge employees and increase their productivity, please send an email to Francesca Gino at fgino@hbs.edu... View Details

Keywords: by Carmen Nobel; Education

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

between awareness and action. Much to my surprise, even if an organization and its employees became consummate listeners and tried to make sense of what they were hearing, they were often immobilized to do much with their insights. Why?... View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

Publications