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Show Results For
- All HBS Web
(3,479)
- News (793)
- Research (2,355)
- Events (2)
- Multimedia (29)
- Faculty Publications (1,178)
- 12 PM – 1 PM EST, 09 Feb 2017
- Webinars: Career
Leading Diversity: What Top Managers Need to Know
Workforce diversity is a reality. If you are not addressing the challenges of a diverse workforce today, then demographic change, globalization, the purchasing power and demands of diversity markets, as well as the advantages of a diverse workforce mean that you will... View Details
- May–June 1993
- Article
Managing Your Boss
By: John J. Gabarro and John P. Kotter
Gabarro, John J., and John P. Kotter. "Managing Your Boss." Harvard Business Review 71, no. 3 (May–June 1993): 150–157.
- Research Summary
Managers and Employees: Justice at Work
By: Nien-he Hsieh
The employment relationship represents another significant area for managerial decision making. While much of what managers and employees owe one another depends upon mutual agreement, not all of the terms can be specified in advance. Given these conditions, what... View Details
- 03 Nov 2016
- News
You’re Fired: Managing Gray-Area Decisions
- 09 Jul 2024
- Research & Ideas
Are Management Consulting Firms Failing to Manage Themselves?
are experts at diagnosing and solving a variety of issues for their clients, are struggling to apply their own management principles internally.” To regain equilibrium, over the past two years, some major consulting firms have... View Details
- 24 Mar 2022
- News
What to Do If Your Employees Keep Getting Poached
- 29 Nov 2022
- News
Here are the Five Benefits US Employees Want Most
- October 2016
- Case
Turkasset: Bringing Customer-Centricity to Debt Collection
By: Dennis Campbell and Gamze Yucaoglu
In December 2014, in preparation for the year-end board presentation, Hilmi Guvenal (PMD 1993), shareholder and CEO of Turkasset, and Ilker Yoney, COO, sat down to discuss Turkasset’s five- and ten-year strategic plans. Since taking leadership of the company in 2009,... View Details
Keywords: Customer Satisfaction; Customer Experience; Customer Service; Customer-centric; Emerging Market; Customer Focus; Employee Empowerment; Employee Engagement; Employee Training; Staffing; Operations Management; Quality Management; Service Management; Service Quality; Continuous Improvement; Turkasset; Collections Agency; NPL; Call Center; Financial Services; Borrowing and Debt; Customer Focus and Relationships; Organizational Culture; Operations; Management; Service Operations; Quality; Competitive Advantage; Cost vs Benefits; Financial Services Industry; Turkey
- Web
Managing the Future of Work
impacts on work, productivity, value creation, and the labor market. Media Coverage ‘Misfits’ in Power: When a Company Needs a Leader CEO, But Gets a Manager Re: Raffaella Sadun 12 Jun 2025 | HBS Working Knowledge Your View Details
- 03 Nov 2016
- Cold Call Podcast
You're Fired: Managing Gray-Area Decisions
Keywords: Re: Joseph L. Badaracco
- 30 Mar 2022
- News
Do Your AAPI Employees Feel Safe Coming Back to Work?
- 28 May 2020
- News
How to Monitor Your Employees — While Respecting Their Privacy
- 09 Jun 2021
- News
Employees Are Lonelier Than Ever. Here’s How Employers Can Help.
- 02 Apr 2010
- What Do You Think?
Why Are Fewer and Fewer U.S. Employees Satisfied With Their Jobs?
focus on employees and more on business and profitability." Phil Clark posited that knowledge work that deals with intangible results and hard-to-pinpoint accomplishments "just isn't as satisfying" as work used to be. John... View Details
Keywords: by Jim Heskett
- 23 May 2011
- News
Managing the Double-Edged Sword of Collaboration
- September 2011
- Article
A Global Leader's Guide to Managing Business Conduct
An extensive global survey by three Harvard Business School professors finds that employees agree on core standards of corporate behavior. But meeting those standards will require new approaches to managing business conduct. The compliance and ethics programs of most... View Details
Keywords: Leadership; Management; Ethics; Cross-Cultural and Cross-Border Issues; Globalized Firms and Management; Standards; Corporate Accountability; Corporate Governance
Paine, Lynn S., Rohit Deshpandé, and Joshua D. Margolis. "A Global Leader's Guide to Managing Business Conduct." Harvard Business Review 89, no. 9 (September 2011). (Online edition.)
- July 2012 (Revised August 2012)
- Case
Global Knowledge Management at Danone (A) (Abridged)
By: Amy C. Edmondson and David Lane
This case explores French consumer goods company Danone's novel approach to knowledge management. In 2007, Human Resource Chief (Executive Vice President) Franck Mougin assesses the company's knowledge-sharing tools and considers his options going forward. Through... View Details
Keywords: Decision Choices and Conditions; Employee Relationship Management; Knowledge Management; Knowledge Sharing; Social and Collaborative Networks; Expansion; Consumer Products Industry; France
Edmondson, Amy C., and David Lane. "Global Knowledge Management at Danone (A) (Abridged)." Harvard Business School Case 613-003, July 2012. (Revised August 2012.)
- 10 Jul 2023
- News
Employees Want ChatGPT at Work. Bosses Worry They’ll Spill Secrets.
- 13 Nov 2024
- News