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- All HBS Web
(1,574)
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- News (267)
- Research (1,042)
- Events (2)
- Multimedia (10)
- Faculty Publications (799)
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- 01 Dec 2011
- News
At Your Service
Frei and Morriss: No heroics, please—partner with customers to make strategic service choices instead of trying to be the best at everything. In their new book, Uncommon Service: How to Win by Putting Customers at the Core of Your Business (Harvard Business Review... View Details
Keywords: Deborah Blagg; customer service; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing
- 01 Feb 1998
- News
Short Takes
intercepted them at consumer electronics stores and followed them home to talk about what they bought and why," says Fournier. "We then followed up to see how their responses evolved over the next six months." Fournier and Mick found that... View Details
Keywords: Judith A. Ross
- 01 Feb 1997
- News
Made, Not Born: HBS Courses and Entrepreneurial Management
such as working with a team and making key decisions based on limited information. For French, now president of Westport, ConnecticutÐ based On-Link Corporation, a maker of electronic catalogs for online and Internet services, the... View Details
- 26 May 2016
- News
2016 Alumni Achievement Awards
world.” “At the time, India had three fat books of import policies, and I knew them backward and forward. In 1982, phones could not be imported, but electronic parts could. I imported the first push-button phone by disassembling phones in... View Details
- 01 Oct 2000
- News
Faculty Retirements
the University of Rochester in 1977 and served as its director until 1988. From 1992 to 1998, he was a member of the steering committee of Harvard's Mind/Brain/Behavior Initiative, an interfaculty effort to study the limitations of the human brain. Jensen is also... View Details
- 01 Apr 2000
- News
Getting the Message
colors. Electronic mail can be divided into two types: direct e-mail, which is distributed directly by marketers, and sponsored e-mail, in which an advertiser pays for text within a newsletter sent to subscribers. Direct e-mail, also... View Details
Keywords: Susan Young
- 01 Jun 2016
- News
How Do We Win the Cyberwar?
Syrian Electronic Army on April 23, 2013, the group tweeted out “Breaking: Two Explosions in the White House and Barack Obama is injured” to the account’s almost 2 million followers. The resulting stock turmoil is estimated to have... View Details
Keywords: Dan Morrell; illustrations by Victo Ngai
- 01 Jun 1997
- News
Competition and Strategy Unit at HBS Sets Pace In Its Field
Strategy, Law, and Policy. Yoffie's Competing in the Age of Digital Convergence, the recent book he edited from the proceedings of his 1994 colloquium, addresses the merging of computer, telecommunications, and consumer electronics... View Details
Keywords: Susan Young
- 01 Jun 2018
- News
The Long Run
existing electronic system for tracking opioid prescriptions. Today the group will have the chance to review a bill from the office of Georgia State Senator Renee Unterman, chair of the Senate Health and Human Services Committee. She now... View Details
- 01 Oct 1996
- News
Leading In a New Era
George Harad has worked to erase former boundaries between the CEO's office and the company's front lines. He responds daily to dozens of electronic mail messages received from employees throughout the company. "The ease of communication... View Details
Keywords: Nancy O. Perry
- 01 Mar 2004
- News
Ron Shaich’s Café Society
three-cheese artisan bread is a big hit in my house. It’s delicious. I’m also a fan of our “You Pick Two” selections for lunch where I can combine two of my favorite menu items — fandango salad or soup and a turkey artichoke panini. What about marketing? We spent less... View Details
- 01 Oct 2002
- News
Books
markets from place to space doesn't always occur smoothly. In Making Markets: How Firms Can Design and Profit from Online Auctions and Exchanges, Ajit Kambil and Eric van Heck show how companies can use electronic markets strategically... View Details
- 01 Oct 2002
- News
Faculty Research Symposium
and asked each of the 177 team members to complete a brief electronic diary every day during the course of a creative project. “We wanted to observe creativity as it was happening within teams that are supposed to be doing creative work,”... View Details
- 01 Mar 2008
- News
Innovation, Inc.
study, they asked the subjects (all of whom were working on projects requiring creative effort) to fill out a daily electronic diary form that required numerical answers to questions about their work that day, as well as their emotions,... View Details
- 01 Dec 2013
- News
Faster, Bigger, Stronger: Supersizing the NFL
for the Cambridge, Massachusetts, electronics technology company MC10, cofounded by Ben Schlatka (MBA 2005) and helmed by CEO David Icke (MBA 1994). At MC10, in partnership with Reebok, Kacyvenski led the development process for the... View Details
- 01 Oct 2002
- News
The Class of 1977
her recent appointment as director of the prestigious Univer-sity of Chicago Press. She has leveraged a Mellon Foundation grant to set up a digital printing facility and BiblioVault electronic repository that will enhance access to the... View Details
Keywords: Desmond Wong
- 01 Dec 2018
- News
Hard Choices
respectfully debate the most challenging issues here, and identify potential solutions here. With HBS faculty and students driving the conversations, we are optimistic that HBS and Harvard can be at the forefront of new conversations, fresh ideas, and innovative... View Details
Keywords: Seth Klarman (MBA 1982)
- 01 Jun 2015
- News
Ink
Book Review: Learning from Bill, Andy, and Steve The tuxedoed trio looking out from the cover of Harvard Business School Professor David B. Yoffie’s new book on strategy can be seen as the modern-day Mount Rushmore of business. At their peaks, Microsoft’s Bill Gates,... View Details
- 01 Jun 2009
- News
Dispatches from the Global Classroom
individual volunteers for a two- or three-year term to keep the whole community functioning smoothly. We also learn that the Zapotec sense of time comes from the sun, not a watch. It’s a difficult adjustment to make from our overscheduled lives back in Boston, where... View Details
- 01 Sep 2014
- News
All For One
question was how to do it. At Indian electronics firm HCL Technologies, incoming CEO Vineet Nayar inherited a once-great technology company that had lost its way by the time he took over in 2005. The company had steadily lost market share... View Details