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      • October 2005 (Revised March 2006)
      • Case

      Strategic Inflection: TiVo in 2005

      By: David B. Yoffie, Pai-Ling Yin and Barbara Mack
      In the late 1990s, TiVo pioneered the digital video recorder (DVR), a new consumer electronics category. By 2005, the company was the clear leader in technology and installed base. It had also built extraordinary loyalty among its customers. However, TiVo lost a half... View Details
      Keywords: Technological Innovation; Competition; Partners and Partnerships; Information Infrastructure; Television Entertainment; Brands and Branding; Electronics Industry; Electronics Industry
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      Yoffie, David B., Pai-Ling Yin, and Barbara Mack. "Strategic Inflection: TiVo in 2005." Harvard Business School Case 706-421, October 2005. (Revised March 2006.)
      • October 2005 (Revised August 2006)
      • Supplement

      GE's Talent Machine: Immelt's Next Steps

      By: Christopher A. Bartlett
      Keywords: Electronics Industry
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      Bartlett, Christopher A. "GE's Talent Machine: Immelt's Next Steps." Harvard Business School Supplement 306-041, October 2005. (Revised August 2006.)
      • September 2005 (Revised February 2007)
      • Case

      Angels and Devils: Best Buy's New Customer Approach (A)

      By: Anita Elberse, John T. Gourville and Das Narayandas
      In November 2004, The Wall Street Journal reported that consumer electronics retailer Best Buy's new customer approach was to shun the "devils" among its customers. The "customer centricity" initiative, which was led by Best Buy's CEO Brad Anderson, was based on an... View Details
      Keywords: History; Customer Relationship Management; Opportunities; Marketing Strategy; Leadership Style; Problems and Challenges; Growth and Development Strategy; Electronics Industry; Electronics Industry
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      Elberse, Anita, John T. Gourville, and Das Narayandas. "Angels and Devils: Best Buy's New Customer Approach (A)." Harvard Business School Case 506-007, September 2005. (Revised February 2007.)
      • September 2005 (Revised February 2007)
      • Supplement

      Angels and Devils: Best Buy's New Customer Approach (B)

      By: Anita Elberse, John T. Gourville and Das Narayandas
      Keywords: Customer Relationship Management; Electronics Industry; Electronics Industry
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      Elberse, Anita, John T. Gourville, and Das Narayandas. "Angels and Devils: Best Buy's New Customer Approach (B)." Harvard Business School Supplement 506-008, September 2005. (Revised February 2007.)
      • August 2005 (Revised December 2006)
      • Case

      Procter & Gamble: Electronic Data Capture and Clinical Trial Management

      By: Robert S. Huckman and Mark J. Cotteleer
      Considers whether the management of Procter & Gamble (P&G) Pharmaceuticals should adopt Web-based electronic data capture (EDC) as the default standard for the management of its clinical drug trials. Provides a detailed description of the existing paper-based process... View Details
      Keywords: Health Testing and Trials; Internet and the Web; Information Technology; Adoption; Business Processes; Industry Structures; Technological Innovation; Service Operations; Pharmaceutical Industry; United States
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      Huckman, Robert S., and Mark J. Cotteleer. "Procter & Gamble: Electronic Data Capture and Clinical Trial Management." Harvard Business School Case 606-033, August 2005. (Revised December 2006.)
      • June 2005 (Revised March 2006)
      • Case

      E Ink in 2005

      By: David B. Yoffie and Barbara Mack
      Explores the challenges of commercializing a bleeding-edge technology. After seven years, E Ink has spent more than $100 million to commercialize electronic ink. With business momentum picking up, but resources running out, the case examines the key trade-offs in... View Details
      Keywords: Technological Innovation; Commercialization; Mathematical Methods; Consumer Products Industry; Technology Industry
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      Yoffie, David B., and Barbara Mack. "E Ink in 2005." Harvard Business School Case 705-506, June 2005. (Revised March 2006.)
      • June 2005
      • Case

      Transformation of Matsushita Electric Industrial Co., Ltd. 2005 (A)

      By: Michael Y. Yoshino and Yukihiko Endo
      The company, once an outstanding Japan-based global leader in electronics and major appliances, suffered poor performance during the 1990s. Kunio Nakamura became CEO in 2001 and sought to transform the company in a fundamental way. Examines the company's history,... View Details
      Keywords: Transformation; Business History; Leading Change; Management Systems; Organizational Change and Adaptation; Organizational Culture; Performance Improvement; Electronics Industry; Japan
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      Yoshino, Michael Y., and Yukihiko Endo. "Transformation of Matsushita Electric Industrial Co., Ltd. 2005 (A)." Harvard Business School Case 905-412, June 2005.
      • June 2005
      • Supplement

      Transformation of Matsushita Electric Industrial Co., Ltd. 2005 (B)

      By: Michael Y. Yoshino and Yukihiko Endo
      Supplements the (A) case. View Details
      Keywords: Electronics Industry; Japan
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      Yoshino, Michael Y., and Yukihiko Endo. "Transformation of Matsushita Electric Industrial Co., Ltd. 2005 (B)." Harvard Business School Supplement 905-413, June 2005.
      • June 2005
      • Supplement

      Transformation of Matsushita Electric Industrial Co., Ltd. 2005 (C)

      By: Michael Y. Yoshino and Yukihiko Endo
      Supplements the (A) case. View Details
      Keywords: Electronics Industry; Japan
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      Yoshino, Michael Y., and Yukihiko Endo. "Transformation of Matsushita Electric Industrial Co., Ltd. 2005 (C)." Harvard Business School Supplement 905-414, June 2005.
      • May 2005 (Revised March 2007)
      • Teaching Note

      Sony EyeToy

      By: Anita Elberse and Youngme E. Moon
      Teaching Note to (9-505-024). View Details
      Keywords: Electronics Industry
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      Elberse, Anita, and Youngme E. Moon. "Sony EyeToy." Harvard Business School Teaching Note 505-074, May 2005. (Revised March 2007.)
      • May 2005
      • Exercise

      Forecasting the Adoption of E-books

      By: Elie Ofek
      Gives students an opportunity to understand the challenges inherent in forecasting the diffusions of innovations. Provides data for forecasting the adoption of electronic books. Students are encouraged to use the Bass Model framework, while being cognizant of its... View Details
      Keywords: Forecasting and Prediction; Framework; Books; Analytics and Data Science; Product Launch; Internet and the Web; Technology Adoption
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      Ofek, Elie. "Forecasting the Adoption of E-books." Harvard Business School Exercise 505-063, May 2005.
      • April 2005 (Revised May 2005)
      • Supplement

      Executive Compensation at General Electric (B)

      By: V.G. Narayanan and Michele Jurgens
      Supplements the (A) case. View Details
      Keywords: Executive Compensation; Electronics Industry
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      Narayanan, V.G., and Michele Jurgens. "Executive Compensation at General Electric (B)." Harvard Business School Supplement 105-070, April 2005. (Revised May 2005.)
      • April 2005 (Revised April 2010)
      • Teaching Note

      Flextronics International, Ltd. (TN)

      By: Robert S. Huckman
      Teaching Note to (9-604-063). View Details
      Keywords: Electronics Industry
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      Huckman, Robert S. "Flextronics International, Ltd. (TN)." Harvard Business School Teaching Note 605-073, April 2005. (Revised April 2010.)
      • March 2005
      • Teaching Note

      Antitrust Regulations in a Global Setting: The EU Investigation of the GE/Honeywell Merger (TN)

      By: Mihir A. Desai and Belen Villalonga
      Teaching Note to (9-204-081). View Details
      Keywords: Globalization; Monopoly; Electronics Industry; European Union
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      Desai, Mihir A., and Belen Villalonga. "Antitrust Regulations in a Global Setting: The EU Investigation of the GE/Honeywell Merger (TN)." Harvard Business School Teaching Note 205-094, March 2005.
      • November 2004
      • Case

      The Electronic Product Code: Future Impact on the Global Food System

      By: Ray A. Goldberg and James Weber
      The Electronic Product Code (EPC) is a successor to the Uniform Product Code and will improve the efficiency and traceability of the global food system. This case focuses on how best to implement this new system and respect the privacy of the ultimate consumer, and the... View Details
      Keywords: Information; Rights; Ethics; Consumer Behavior; Management Systems; Technology Adoption; Innovation and Invention; Food and Beverage Industry
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      Goldberg, Ray A., and James Weber. "The Electronic Product Code: Future Impact on the Global Food System." Harvard Business School Case 905-409, November 2004.
      • October 2004 (Revised December 2004)
      • Case

      Nokia Update 2004

      By: David B. Yoffie and Barbara Mack
      Updates students on Nokia's performance. View Details
      Keywords: Performance; Electronics Industry
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      Yoffie, David B., and Barbara Mack. "Nokia Update 2004." Harvard Business School Case 705-429, October 2004. (Revised December 2004.)
      • October 2004
      • Case

      Sales Force Training at Arrow Electronics (A)

      By: Jason R. Barro, Brian J. Hall and Aaron Zimmerman
      In the mid-1980s, Arrow, the world's largest electronics distributor, implemented a college recruiting program to hire salespeople. The program was part of an effort to increase the professionalism and skill set of the sales force in an industry where few salespeople... View Details
      Keywords: Human Resources; Compensation and Benefits; Recruitment; Retention; Selection and Staffing; Salesforce Management; Competition
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      Barro, Jason R., Brian J. Hall, and Aaron Zimmerman. "Sales Force Training at Arrow Electronics (A)." Harvard Business School Case 905-041, October 2004.
      • October 2004
      • Case

      Sales Force Training at Arrow Electronics (B)

      By: Jason R. Barro, Brian J. Hall and Aaron Zimmerman
      Supplements the (A) case. A rewritten version of an earlier supplement. View Details
      Keywords: Human Resources; Compensation and Benefits; Recruitment; Retention; Selection and Staffing; Salesforce Management; Competition
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      Barro, Jason R., Brian J. Hall, and Aaron Zimmerman. "Sales Force Training at Arrow Electronics (B)." Harvard Business School Case 905-042, October 2004.
      • August 2004 (Revised May 2017)
      • Teaching Note

      Samsung Electronics Company: Global Marketing Operations

      By: John A. Quelch
      Teaching Note to (9-504-051). View Details
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      Quelch, John A. "Samsung Electronics Company: Global Marketing Operations." Harvard Business School Teaching Note 505-022, August 2004. (Revised May 2017.)
      • August 2004
      • Supplement

      Samsung Electronics Corporation: Eric Kim Interview

      By: John A. Quelch
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      Quelch, John A. "Samsung Electronics Corporation: Eric Kim Interview." Harvard Business School Video Supplement 505-704, August 2004.
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