confidence - Publications - Faculty & Research

24 Apr 2018
Op-Ed

Op-Ed: What Mark Zuckerberg Can Learn About Crisis Leadership from Starbucks

wasted his opportunity to address data privacy issues; instead, he is inviting government regulators to do it for him. As a result, Facebook’s employees lack direction for using this crisis to rebuild confidence with 2 billion users. #6:... View Details

Keywords: by Bill George; Technology; Food & Beverage

31 Mar 2008
HBS Case

JetBlue’s Valentine’s Day Crisis

to think there's more than just an accident happening here," Huckman remarks. "Now that you suspect this, how do you react as a manager? How do you restore confidence among your customers?" Neeleman apologized publicly to... View Details

Keywords: by Julia Hanna; Air Transportation

16 Jun 2021
HBS Case

Cruising in Crisis: How Carnival Is Riding Out the COVID-19 Storm

including the massive infusion of liquidity and confidence into capital markets that took place under the Federal Reserve’s and US government’s various COVID-relief programs, a belief in the long-term growth prospects of the cruise... View Details

Keywords: by Michael Blanding; Travel

23 Jan 2023
Research & Ideas

After High-Profile Failures, Can Investors Still Trust Credit Ratings?

self-preservation. The agencies are motivated to avoid high-profile failures because it undermines the confidence of customers in the credibility of their rating, Sikochi says. In the past, credit rating agencies have received extensive... View Details

Keywords: by Ben Rand

19 Jan 2023
Research & Ideas

What Makes Employees Trust (vs. Second-Guess) AI?

When an algorithm recommends ways to improve business outcomes, do employees trust it? Conventional wisdom suggests that understanding the inner workings of artificial intelligence (AI) can raise confidence in such programs. Yet, new... View Details

Keywords: by Rachel Layne

13 Mar 2023
Op-Ed

How Leaders Should Leave

express your confidence in their ability to take it to the next level. I recommend leaving the group meeting of your direct reports a few minutes early and suggesting they continue the conversation among themselves. By doing so, you are... View Details

Keywords: by John Quelch

06 Jun 2018
Research & Ideas

Cut Salaries or Cut People? The Best Way to Survive a Downturn

can vote with your feet” Another factor: Employees at call centers like the one observed in the study do not require much specialized knowledge; the best sales staff simply seemed to know the details of what they were selling better, Stanton says. They also had the... View Details

Keywords: by Rachel Layne

26 Jun 2020
Research & Ideas

Why Japanese Businesses Are So Good at Surviving Crises

people in the area regained confidence that life was returning to normal. Niinami’s company also donated lunch to Soma City elementary school students for three days in April before the school could get lunch service going again. When he... View Details

Keywords: by Dina Gerdeman

05 Dec 2018
Research & Ideas

Why Managers Should Reveal Their Failures

“authentic pride” and came across as confident rather than arrogant. They also got the impression that this entrepreneur put a lot of effort into overcoming obstacles, and that made them feel less malicious envy and more “benign envy.”... View Details

Keywords: by Dina Gerdeman

20 Sep 2010
Research & Ideas

Power Posing: Fake It Until You Make It

desk while talking to a colleague. "I'm not saying it's fair, but there is a different range for women versus men," says Cuddy, who also teaches several HBS Executive Education programs. Female managers seem to have an intuition about the need to communicate... View Details

Keywords: by Julia Hanna

23 Oct 2000
Research & Ideas

The Strategy-Focused Organization

moving in favorable directions. McCool confirmed his belief in the strategy when he confidently told the employees to stay the course, to keep improving the performance driver measures on the scorecard. And his faith was soon confirmed:... View Details

Keywords: by Robert S. Kaplan & David P. Norton

05 Mar 2009
What Do You Think?

How Frank or Deceptive Should Leaders Be?

around a plan to move forward and communicate his confidence in the plan ." Terri Bonar-Stewart suggested to leaders that they, "Lay out the facts, ask for employees' help (they have been waiting for you to ask), use humor (you... View Details

Keywords: by Jim Heskett

01 Oct 2007
Research & Ideas

Encouraging Dissent in Decision-Making

that people did not speak up about things they deemed important. Most of those were not 'bad news' things; to our surprise we found that people were reluctant to voice what they perceived to be good ideas, unless they were extraordinarily View Details

Keywords: by Garry Emmons

January 2024
Case

Sprouts Farmers Market

By: Rajiv Lal, Forest L. Reinhardt and Natalie Kindred

Sprouts Farmers Markets (Sprouts) is a Phoenix, Arizona-based chain of 400-plus natural foods stores in 23 U.S. states and $6.4 billion in sales as of 2022. In its product assortment, brand image, and store environment, Sprouts emphasizes freshness, health, innovation,... View Details

Keywords: Business Model; Growth and Development Strategy; Brands and Branding; Strategic Planning; Sales; Business Strategy; Expansion; Product Positioning; Marketing Strategy; Competition; Retail Industry; United States; Arizona

Citation

Educators

Purchase

13 Jan 2020
Research & Ideas

Do Private Equity Buyouts Get a Bad Rap?

show the buyout’s effect. In the end, they were left with 9,800 firms bought out between 1980 and 2013 and were able to follow 6,000 firms with a high-enough confidence to determine outcomes. Stark differences When they finally sorted... View Details

Keywords: by Michael Blanding; Financial Services; Banking

12 Aug 2019
Research & Ideas

How Scale Changes a Manager's Responsibilities

but at this stage, if you don’t have the confidence and the right people to do things without you, it will be a rough ride. In fact, when founding CEOs don’t learn to step up into their roles and empower their leaders, investors and board... View Details

Keywords: by Julia Austin

20 Jul 2011
Research & Ideas

Five Discovery Skills that Distinguish Great Innovators

two-thirds of our innovation skills still come through learning—from first understanding the skill, then practicing it, and ultimately gaining confidence in our capacity to create. This is one reason that individuals who grow up in... View Details

Keywords: by Jeff Dyer, Hal Gergersen & Clayton M. Christensen

Article

Values, Purpose, Meaning, and Expectations: Why Culture and Context Matter

By: Rosabeth M. Kanter

The "rational person" standard, based on assumptions of economic self-interest, has long prevailed in legal reasoning. But understanding of decision making, behavioral choices, and possibilities for action must be enlarged to include a variety of factors that give... View Details

Keywords: Standards; Interests; Decision Making; Behavior; Value; Groups and Teams; Performance Expectations; Organizational Culture; Leadership; Business Cycles; Forecasting and Prediction; Motivation and Incentives