communication skills - Publications - Faculty & Research

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

proactive effort to be as effective and clear as possible in their communication to both internal and external stakeholders. Importantly, a vast majority of the initiatives that companies in our sample are implementing do not require... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

09 Jan 2006
Research & Ideas

When Benchmarks Don’t Work

inefficient as the "benchmark" HR group? Obviously, this is an absurd comparison. The HR group that is spending 0.2 percent of revenue is probably producing few employees with the skills required to implement its strategy,... View Details

Keywords: by Robert S. Kaplan; Service

27 Apr 2020
Research & Ideas

How Remote Work Changes What We Think About Onboarding

relationships with the right people. This crisis presents an opportunity for the CEO to communicate to all employees, including new hires, that the company cares about them and is prioritizing their health and safety during the pandemic.... View Details

Keywords: by Boris Groysberg

04 Jul 2005
What Do You Think?

How Can Business Schools Be Made More Relevant?

business school faculty, curricula, and research. Chuck Drobny commented, "If the institution places research-focused faculty or graduate students in front of students, and the students lack any perspective gained through experience, the outcome will do little to... View Details

Keywords: by James Heskett

09 Aug 2021
Research & Ideas

OneTen: Creating a New Pathway for Black Talent

Americans launch careers in the next 10 years by “cultivating a comprehensive system that focuses on skills first and enables greater opportunities for earned success.” The hope is that this approach will lift up high-potential Black... View Details

Keywords: by Rawi E. Abdelal, Katherine Connolly Baden, and Boris Groysberg

02 Aug 2007
What Do You Think?

How Will Millennials Manage?

that millennials will come to appreciate their predecessors over time, Fred Olande commented, " life is just a circle and we all transit from one level to another ." And there were some worries as well. Mike Flanagan fears that because of the emergence of... View Details

Keywords: by Jim Heskett

25 Aug 2003
Research & Ideas

Why IT Does Matter

the Internet, the cost of communications was seen as limiting IT's wider use. Packet switching was invented as a way to digitize voice, data, and video in a matter that enabled digital computers (and its associated economics) to... View Details

Keywords: by F. Warren McFarlan & Richard L. Nolan

02 Oct 2006
Research & Ideas

Negotiating in Three Dimensions

is an essential skill, and where the science of negotiation is headed. Negotiation is a core competence for life, "not merely an important skill to be wheeled out for special occasions," they argue. James K. Sebenius is the... View Details

Keywords: by Martha Lagace

31 Jan 2023
Research & Ideas

It’s Not All About Pay: College Grads Want Jobs That ‘Change the World’

potentially lowering wage inequality in the labor markets.” The findings come at a time that communities expect more from companies and HR departments wrestle with the vexing combination of economic concerns and labor shortages. While the... View Details

Keywords: by Rachel Layne

07 Jun 2021
Book

9 Tips from an Expert Fundraiser: Help Donors 'Invest in Their Passion'

readers of this book are what I call prospective community-level philanthropists. This covers everything from the neighborhood music school to the local community hospital. The recommendations become more complex with a trustee being more... View Details

Keywords: by Danielle Kost

02 Apr 2001
Research & Ideas

Not All M&As Are Alike—and That Matters

acquired 62 companies, as it races to dominate the Internet server and communication equipment fields. From the target company's point of view, an acquisition is often desirable, since it takes a massive amount of money to build a... View Details

Keywords: by Joseph L. Bower

June 2023 (Revised July 2023)
Case

Social Media Background Screening at Fama Technologies

By: Joseph Pacelli, Jillian Grennan and Alexis Lefort

Fama Technologies is an online screening company that uses AI to analyze job applicants' publicly available online content for signs of risk and culture fit. The case opens with Ben Mones, founder and CEO, looking to secure funding from venture firms. He is running... View Details

Keywords: Human Resources; Recruitment; Retention; Selection and Staffing; Organizational Culture; Talent and Talent Management; AI and Machine Learning; Social Media; Venture Capital; Entrepreneurship; United States

Citation

Educators

Purchase

January 2021 (Revised April 2022)
Case

Best Buy's Corie Barry: Confronting the COVID-19 Pandemic

By: William W. George and Amram Migdal

This case examines the leadership of Corie Barry, the new CEO of Best Buy, with a focus on actions the company took in 2020 to adapt to the COVID-19 pandemic. The case includes a history of Best Buy’s strategy and leadership, including the transitions between the... View Details

Keywords: COVID-19 Pandemic; Change; Disruption; Volatility; Communication; Competency and Skills; Customers; Decision Making; Ethics; Fairness; Moral Sensibility; Values and Beliefs; Finance; Cash Flow; Financial Condition; Financial Liquidity; Goods and Commodities; Corporate Governance; Health Pandemics; Human Resources; Executive Compensation; Employees; Employee Relationship Management; Resignation and Termination; Retention; Selection and Staffing; Innovation and Invention; Jobs and Positions; Job Cuts and Outsourcing; Job Design and Levels; Job Interviews; Job Offer; Labor; Employment; Human Capital; Working Conditions; Law; Leadership; Leadership Development; Leadership Style; Management; Business or Company Management; Crisis Management; Growth and Development Strategy; Management Practices and Processes; Management Style; Management Succession; Management Systems; Management Teams; Risk Management; Operations; Distribution; Order Taking and Fulfillment; Logistics; Service Delivery; Service Operations; Supply Chain; Organizations; Corporate Social Responsibility and Impact; Organizational Change and Adaptation; Outcome or Result; Personal Development and Career; Retirement; Work-Life Balance; Planning; Strategic Planning; Problems and Challenges; Relationships; Business and Community Relations; Labor and Management Relations; Risk and Uncertainty; Safety; Science; Strategy; Retail Industry; North and Central America; United States; Minnesota

Citation

Educators

Purchase

09 May 2023
Research & Ideas

Where to Find Remote Work Now: 250 Million Job Postings Paint a Complex Picture

profession. Finance, insurance, information, and communications have the highest remote-work shares, the authors found. Skills play a role, too. Higher-paying jobs with computer use and education... View Details

Keywords: by Rachel Layne

28 May 2020
Research & Ideas

Coronavirus Could Create a 'Bankruptcy Pandemic'

cash—often, lots of it—to be able to survive. In the US, the bankruptcy laws are designed to do exactly that. That, and the community of skilled lawyers, investment bankers, investors, judges, and others who... View Details

Keywords: by Dina Gerdeman; Financial Services; Banking

19 Mar 2012
HBS Case

HBS Cases: Overcoming the Stress of ‘Englishnization’

invested in working and speaking together, Neeley says. Managers should also be aware that workers often underestimate their language capabilities. In many cases, testing and offering benchmarks helps calm anxieties, as can limiting meetings for low-confidence English... View Details

Keywords: by Kim Girard

13 Apr 2009
Research & Ideas

Kind of Blue: Pushing Boundaries with Miles Davis

firm specializing in improvisational collaboration and communication in high-performance teams. In their case, "Miles Davis: Kind of Blue", they reflect on the beauty of the music as well as the unusual story behind its... View Details

Keywords: by Martha Lagace; Music

18 Aug 2003
Research & Ideas

How New Managers Become Great Managers

subsidiary in an international market. These sorts of assignments, almost by definition, require individuals to establish direction, communicate that direction (vision and strategies) to diverse stakeholders, and figure out how to... View Details

Keywords: by Linda Hill

29 Aug 2005
Research & Ideas

How Organizations Create Social Value

better focus on creating economic value by minimizing costs and maximizing efficiency. Companies can bring social value into alignment with their core competencies, improving motivation, loyalty, skill development, and even product... View Details

Keywords: by Manda Salls

13 Feb 2006
Research & Ideas

When Gender Changes the Negotiation

negotiations. After all, analysts in the investment management industry have highly portable skills and are frequently poached by competing firms. And though all of Park's employees were performing roughly the same work, they had... View Details

Keywords: by Dina W. Pradel, Hannah Riley Bowles & Kathleen L. McGinn

Publications