by Zoë Chance - Publications - Faculty & Research

23 Jul 2014
Lessons from the Classroom

Innovation Is Magic. Really

When business executives create innovative products or services, they often look to impress their customers by delivering an experience more meaningful, more delightful, than possibly expected. A true "wow!" moment. And Harvard Business... View Details

Keywords: by Dina Gerdeman; Consumer Products

25 Apr 2012
News

Appliances For Everyone

08 Dec 2003
Research & Ideas

Is That Really Your Best Offer?

like to think we can gauge someone's sincerity and commitment by the look in her eyes or the firmness of her handshake. After all, a bargainer who yields to a demand is said to have "blinked." And if we reach agreement, it's... View Details

Keywords: by Michael Wheeler

12 May 2008
Research & Ideas

Accounting Information as Political Currency

potentially controversial business activities—outsourcing, for example—understate their earnings if it might boost a candidate's chances of election. The research by HBS professor Karthik Ramanna and a... View Details

Keywords: by Martha Lagace

03 Dec 2001
What Do You Think?

What Happens When the Sumo Master Learns Judo?

Microsoft, as the leader in one generation of technology, becoming the dominant player in the next generation. As long as Microsoft continues to re-deploy the margins in its core business to explore new ones, chances are the market and... View Details

Keywords: by James Heskett

27 Jan 2016
Research & Ideas

A Politician's Investment Portfolio Might Tip Off Corruption Potential

bonds, a standard measurement used by investment firms. He then matched the data against instances of wrongdoing covering a six-year period. The more the portfolio balance tipped toward stocks, the greater the View Details

Keywords: by Roberta Holland

02 Jan 2008
Research & Ideas

Most Popular Stories 2007

Here are the 20 most popular stories from 2007. How Much of Leadership Is About Control, Delegation, or Theater? Summing up the many responses, Jim Heskett says that the mix of control, delegation, and theater employed by successful... View Details

Keywords: by Sean Silverthorne

09 Sep 2013
Lessons from the Classroom

Teaching Climate Change to Skeptics

A few years ago, Joseph B. Lassiter traveled to San Francisco, Houston, and New York to hold discussions with Harvard alumni on the topic of business and the environment. Each time, he surveyed the audience about the touchy subject of climate change and how society... View Details

Keywords: by Carmen Nobel

09 Mar 2020
Research & Ideas

Warring Algorithms Could Be Driving Up Consumer Prices

antitrust authorities, who fear they could ultimately harm consumers by raising prices above typical competitive levels. It doesn’t seem too long ago when a price change was a major strategic decision for companies, requiring extensive... View Details

Keywords: by Kristen Senz; Retail

20 Jan 2017
Research & Ideas

Here’s How Businessman Trump Is Likely to Approach the Presidency

approach to the presidency. Their insights follow. Real estate rarely a zero-sum game John D. Macomber, Senior lecturer of business administration You have to start by distinguishing between a branding operation that’s supported View Details

Keywords: by Christina Pazzanese

23 Mar 2003
Research & Ideas

Globalization: Little Impact on the Continent

particularly textiles and agriculture, to compete globally. He said it is estimated that 27 million jobs in the developing world have not been created due to subsidies on farm and textile products in developed countries. According to Gomes, there is little View Details

Keywords: by Julie Jette

25 Mar 2013
Research & Ideas

How Chapter 11 Saved the US Economy

changes that have revolutionized their use in practice. He contends that both serve the US economy by helping troubled companies stay viable by giving them time to find new financing, renegotiate unfavorable... View Details

Keywords: by Kim Girard; Financial Services

November 2013 (Revised June 2014)
Case

E-Cigarettes: Marketing Versus Public Health

By: John A. Quelch and Margaret L. Rodriguez

Electronic cigarettes (e-cigarettes) were heralded by some as a healthcare game changer, enabling smokers to switch to a new product which carried lower risk of cancer. However, there were concerns about the public health risk of e-cigarettes, particularly the chance... View Details

Keywords: Public Health; Tobacco; Smoking; Cigarettes; Electronic Cigarettes; Cancer; Lung; Lorillard; Philip Morris; Safety; Technological Innovation; Conflict of Interests; Market Entry and Exit; Marketing; Health; Advertising; Consumer Products Industry; Health Industry

Citation

Educators

Purchase

30 Jan 2012
Research & Ideas

Measuring the Efficacy of the World’s Managers

seven years, large teams of affiliated WMS analysts have interviewed managers at some 10,000 organizations in 20 countries, setting out to determine how and why management practices differ vastly in style and quality. Best Practices The researchers used an evaluation... View Details

Keywords: by Carmen Nobel

16 Dec 2015
Research & Ideas

Why ‘Sleep on It’ No Longer Sounds Like Great Advice

a string of experiments to test how sleep affects decision making. After all, sleep can do many things—research has shown that a good eight hours of shut-eye can help make people more creative, more attentive, less risky in their behaviors, and less driven View Details

Keywords: by Michael Blanding; Retail

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

As economies reopen after forced shutdowns caused by COVID-19, managers around the world are faced with a dual challenge: keep the workforce safe while preserving business viability in an evolving and volatile market. How should... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

01 Nov 2024
In Practice

Layoffs Surging in a Strong Economy? Advice for Navigating Uncertain Times

support, benefits continuation, and visa support are all indications to remaining employees and future hires of how they might be treated in the future. Intuit managed communication well: By 9 a.m. PT, all employees impacted View Details

Keywords: by Rachel Layne; Technology; Information Technology

04 Mar 2013
Lessons from the Classroom

Lessons from Running GM’s OnStar

Among the most popular elective courses at Harvard Business School is Building and Sustaining a Successful Enterprise (BSSE). Developed by Professor Clayton M. Christensen, the course teaches future leaders how to use well-researched... View Details

Keywords: by Carmen Nobel; Auto

30 Sep 2002
Research & Ideas

Use the Psychology of Pricing To Keep Customers Returning

to widen their artistic repertoire by getting season tickets to the opera? How can companies tell when they are taking advantage of the right opportunity, and when they are sabotaging their chances for... View Details

Keywords: by Manda Mahoney

29 Oct 2000
Research & Ideas

The Entrepreneurial Venture: A Conversation

changing corporate world beset by reorganization, downsizing, and recession. Of that group, the Bulletin asked four members of the class to share some of their views on sizing up and seizing opportunity. Their discussion gives insights... View Details

Keywords: by Susan Young

Publications