by Richard Nolan - Publications - Faculty & Research - Harvard Business School

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1997
Working Paper

A Knowledge-based Model of IT Outsourcing for the Network Era

By: Deborah L. Sole, F. Warren McFarlan and Richard L. Nolan

August 1997 (Revised March 1999)
Case

VeriFone (1997)

By: Richard L. Nolan, Anne Donnellon and Donna B. Stoddard

VeriFone, a leading manufacturer of payment systems technology, was acquired by Hewlett-Packard in June 1997. The case describes the strategic challenges that VeriFone faces as it positions itself to compete in the Internet payment systems marketplace. View Details

Keywords: Information Technology; Internet; Innovation Strategy; Technological Innovation; Business Strategy; Information Technology Industry

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1997
Working Paper

Capturing Value in the Network Era

By: Stephen P. Bradley and Richard L. Nolan

January 1997 (Revised June 1997)
Case

Southwire: Beyond 2000

By: F. Warren McFarlan and Melissa Dailey

Southwire, based in Carrollton, GA, was the leading producer of aluminum and copper rod, wire, and cable for the transmission and distribution of electricity. In one decade, CEO Roy Richards, Jr. grew annual sales from $500 million in 1985 to $1.9 billion in 1995, an... View Details

Keywords: Leading Change; Growth Management; Competitive Strategy; Global Strategy; Manufacturing Industry

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October 1996
Background Note

Asynchronous Transfer Mode (ATM), Technology Note

By: Richard L. Nolan and Robert S. Borsi

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October 1996
Case

Union Bank of Switzerland: Strategic Options When Outsourcing ATM Services

By: Richard L. Nolan and Robert S. Borsi

Keywords: Strategy; Planning; Banking Industry

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June 1996 (Revised January 1999)
Case

XcelleNet, Inc. (A)

By: Stephen P. Bradley, Richard L. Nolan and James Leonard

XcelleNet, a $35 million system software company based in Atlanta, was founded in 1986 to address the computing needs of a class of remote and mobile users and data that were rarely connected to a network. Though the clear first mover and leader in the remote... View Details

Keywords: Technological Innovation; Opportunities; Competitive Strategy; Competitive Advantage; Technology Networks; Computer Industry; Atlanta

February 1996
Case

CIGNA Property and Casualty Reengineering (B)

By: Richard L. Nolan, Donna B. Stoddard, Chiara Francalanci and Elise C Martin

In 1993 CIGNA Property and Casualty embarked on a full transformation effort under a new leadership team headed by Gerry Isom. This case presents progress through September 1995. View Details

Keywords: Transformation; Corporate Entrepreneurship; Human Resources; Leading Change; Organizational Design; Groups and Teams

December 1995
Teaching Note

Rank Xerox U.K. (A) (B) TN

By: Thomas H. Davenport and Richard L. Nolan

December 1995
Teaching Note

KPMG Peat Marwick: The Shadow Partner TN

By: Lynda M. Applegate, Richard L. Nolan and Janis Lee Gogan

Teaching Note for (9-492-002). View Details

November 1995
Background Note

Overview and Syllabus for a Course on Business Process Reengineering

By: Thomas H. Davenport and Richard L. Nolan

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November 1995
Course Overview Note

Reengineering the Organization, Course Overview and Syllabus

By: Richard L. Nolan and Donna B. Stoddard

Keywords: Organizational Change and Adaptation; Restructuring

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November 1995
Background Note

Reengineering a Business Process

By: Richard L. Nolan and Thomas H. Davenport

Describes the six steps included in most reengineering initiatives: selecting the processes for reengineering; identifying change enablers; developing a business vision of process objectives; understanding and measuring existing processes; designing and prototyping the... View Details

Keywords: Goals and Objectives; Management Practices and Processes; Change Management; Measurement and Metrics

1995
Working Paper

The Effect of Information Technology on Organizational Structure: A Critical Review

By: Hossam Galal and Richard L. Nolan

September 1995
Teaching Note

Mrs. Fields' Cookies TN

By: Richard L. Nolan

Teaching Note for (9-189-056). View Details

Keywords: Food and Beverage Industry; Information Technology Industry

August 1995
Case

Air Products and Chemicals, Inc.: IT Organization and Architecture Challenges

By: Richard L. Nolan

Presents the outcome of Air Products ICON decentralization projects. New issues are explored, including the challenges of having a decentralized MIS staff, global network, client/server architecture, new data center issues, outsourcing, a new highly strategic customer... View Details

Keywords: Information Technology; Information Infrastructure; Applications and Software; Organizational Design; Problems and Challenges

August 1995
Teaching Note

Air Products and Chemicals, Inc.: IT Organization and Architecture Challenges TN

By: Richard L. Nolan

Teaching Note for (9-196-017). View Details

August 1995
Teaching Note

Xerox: Outsourcing Global Information Technology Resources TN

By: Richard L. Nolan

Teaching Note for (9-195-158). View Details

Keywords: Revenue; Information Technology; Technological Innovation; Contracts; Decisions; Job Cuts and Outsourcing; Computer Industry

August 1995
Teaching Note

KPMG Peat Marwick: The Shadow Partner TN

By: Richard L. Nolan

Teaching Note for (9-492-002). View Details

August 1995
Teaching Note

CIGNA Property and Casualty Reengineering (A) TN

By: Richard L. Nolan

Teaching Note for (9-196-059). View Details

Keywords: Insurance Industry

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