by Peter Jacobs - Publications - Faculty & Research

02 Jul 2014
What Do You Think?

Are Today’s Business Heroes Challenging Our Ideas About Leadership?

conclude that I understood leadership pretty well, I've begun to wonder. Let's start with the leadership associated with large organizations with relatively long histories. In recent years, we have been educated by concepts such as MBWA... View Details

Keywords: by James Heskett

03 Jun 2016
News

Again in a Great City

Above: Cummings in the iconic Fisher Building, known as “Detroit’s largest art object.” Cummings and his partners are redeveloping the 28-story landmark. A trip through downtown Detroit with Peter Cummings (OPM 13, 1988) is part urban... View Details

Keywords: April White; photographed by Brian Kelly

01 Jun 2020
What Do You Think?

Will Challenged Amazon Tweak Its Retail Model Post-Pandemic?

the most interest: “The value of diversification is as true for supply chains as it is for investment portfolios Amazon is just the topic of the article but the same could be said for digital platforms that dominate their industry.” Jacob... View Details

Keywords: by James Heskett; Retail

17 Apr 2013
Research Event

Conference Challenges Gender Conventions

series of 20-minute presentations followed by discussion groups took an unconventional look at topics such as stereotypes, difference, and organizational change. (Presenters were also asked to write short research-based papers to... View Details

Keywords: by Maggie Starvish

April 2019 (Revised July 2019)
Case

Aperture Investors

By: Krishna G. Palepu, George Serafeim and David Lane

Aperture Investors is a startup investment firm that seeks to disrupt the asset management industry through competitive differentiation by charging investors primarily when its portfolio managers outperform the marketplace. Headed by Wall Street veteran Peter Kraus and... View Details

Keywords: Business Model; Talent and Talent Management; Investment; Investment Funds; Asset Management; Recruitment; Selection and Staffing; Marketing Channels; Emerging Markets; Partners and Partnerships; Motivation and Incentives; Financial Services Industry

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16 Jan 2014
Research & Ideas

Resolving Patent Disputes that Impede Innovation

prompted a new research paper that starts to investigate ways to make these patents less volatile and more efficient—and makes the case for increased government involvement. "Standards are ubiquitous and necessary," says Josh Lerner, the View Details

Keywords: by Carmen Nobel; Technology; Legal Services

19 Sep 2012
Research & Ideas

Book Excerpt: “The Architecture of Innovation”

Many of the programs with the greatest stability—in terms of both management team and mission—have been characterized by high-powered incentives. An example is SmithKline Beecham's S.R. One, which operated under a single head, View Details

Keywords: by Josh Lerner; Financial Services

01 Mar 2022
What Do You Think?

Is It Time for More Reverse Mentoring?

learn how to navigate a business world dominated by new technology. Thanks to even newer technologies that enable us to stream, store, and access everything digital, we now have at our disposal a new arsenal of techniques and... View Details

Keywords: by James Heskett

06 Aug 2014
What Do You Think?

What Is Warren Bennis’s Legacy?

Summing Up Was Warren Bennis's Optimism Regarding the Future of Leadership Warranted? In a recent obituary for Warren Bennis in the New York Times, former executive and HBS Professor Bill George was quoted as writing that "I look at View Details

Keywords: by James Heskett; Education

04 Mar 2015
What Do You Think?

Can a Laissez-Faire Approach Fix Labor Market Inequality?

be found." This was tried by Henry Ford, Nanninga continued, "who reasoned that by paying higher wages there would be more people on the streets who could afford his products." Others would... View Details

Keywords: by James Heskett; Retail

03 Nov 2011
What Do You Think?

The Ultimate Question in Management

this type was proposed by Pete DeLisi: "Do you make your people feel like they want to be a better man or woman?" Favorite "ultimate" questions that managers could ask of their reports included several adherents to... View Details

Keywords: by James Heskett

07 Feb 2005
What Do You Think?

If You Blink, Will You Miss?

there were some dissenters. According to Peter Schaible, "A careful reading of Blink reveals that snap decisions can just as often be incorrect, even dangerous." August Specter expressed a clinical concern when he commented,... View Details

Keywords: by James Heskett

12 Oct 1999
Research & Ideas

Spirit at Work: The Search for Deeper Meaning in the Workplace

"spiritual anchors for the new millennium." Clearly, something of a nonmaterial nature is stirring in the corporate temple. But questions abound. Just what does it mean to bring spirituality into the workplace? Is this an appropriate way to help people feel... View Details

Keywords: by Marguerite Rigoglioso

02 Mar 2020
What Do You Think?

Are Candor, Humility, and Trust Making a Comeback?

how many customers are sold but by how many are served ” Doing so, he continued, requires business leaders to commit to operating within a set of principles that include honest, transparency, humility, and love. View Details

Keywords: by James Heskett

02 Dec 2009
What Do You Think?

Should Immigration Policies Be More Welcoming to Low-Skilled Workers?

Summing Up Low-skilled immigrants: burden or opportunity? Immigration is apparently a topic that stirs passions globally, judging from the responses to this month's column. As Nauman Lodhi pointed out, "Tough times give rise more than ever to tough thoughts... View Details

Keywords: by Jim Heskett

06 Sep 2017
What Do You Think?

Summing Up: What Are the Limits of CEO Activism?

with outspoken banking executives, argued that, “Silence may be both a more eloquent statement and a more intelligent one ” CEOs and other high-profile people “do a service by restraining their knee-jerks and shutting their mouths.” RCD... View Details

Keywords: by James Heskett

08 Jul 2015
What Do You Think?

Do Americans Work Too Much and Think About Work Too Little?

Sheikh extended this idea when he proposed that, "the number of work hours should be dictated by productivity—i.e., very productive individuals in an organization should be rewarded with greater time off (within) upper and lower... View Details

Keywords: by James Heskett; Financial Services

30 Apr 2001
Research & Ideas

Entering the Age of Alliances

ten thousand employees, and operations throughout the world, and it evolved into an. increasingly deep partnership. By 1998, Starbucks had boomed into a global company with sales of almost $1 billion and was CARE's largest corporate... View Details

Keywords: by James Austin

23 Jan 2012
Research & Ideas

Break Your Addiction to Service Heroes

In their new book, Uncommon Service: How to Win by Putting Customers at the Core of Your Business, coauthors Frances Frei and Anne Morriss maintain that it is possible for organizations to reduce costs while dramatically enhancing... View Details

Keywords: by Deborah Blagg; Service

August 2009 (Revised July 2010)
Case

Jones Lang LaSalle: Reorganizing around the Customer (2005)

By: Ranjay Gulati and Lucia Menzer Marshall

Peter Roberts, CEO of Jones, Lang, LaSalle (JLL) Americas division, has been charged with expanding the company's presence in its core geographic markets while simultaneously growing its corporate account business. Roberts and his task force have narrowed their options... View Details

Keywords: Decision Choices and Conditions; Global Strategy; Growth and Development Strategy; Organizational Structure; Business Strategy; Real Estate Industry

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