by John A. Deighton - Publications - Faculty & Research

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Business Economics - Doctoral

Students by Interest Asset pricing Lauren H. Cohen Robin Greenwood Samuel G. Hanson Ishita Sen Adi Sunderam Behavioral finance Malcolm P. Baker John Beshears Lauren H. Cohen Paul View Details

16 Sep 2015
Op-Ed

The Real Duty of the Board of Directors

interests of the corporation itself. As one of us responded in a recent interview with John Authers of the Financial Times, “The shareholders don’t actually own the corporation. They own shares in the corporation. The corporation owns... View Details

Keywords: by Robert G. Eccles & Tim Youmans

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Marketing Faculty - Faculty & Research

Emeritus Pietro Satriano Senior Lecturer of Business Administration Isamar Troncoso Assistant Professor of Business Administration Jeremy Yang Assistant Professor of Business Administration Shunyuan Zhang Associate Professor of Business Administration Unit Affiliates... View Details

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Faculty & Research

Journal of Financial Economics 165 (March 2025). Optimal Illiquidity By: John Beshears , James J. Choi, Christopher Clayton, Christopher Harris, David Laibson and Brigitte C. Madrian We study the socially optimal level of illiquidity in... View Details

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Academic Programs | About

a collaboration between Harvard Business School, The Harvard John A. Paulson School of Engineering and Applied Sciences, and the Faculty of Arts and Sciences. Programs for Undergraduates Summer Venture in... View Details

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Organizational Behavior - Doctoral

Battilana Max H. Bazerman Ethan S. Bernstein Alison Wood Brooks Edward H. Chang Amy C. Edmondson Robin J. Ely Alexandra C. Feldberg Amit Goldenberg Boris Groysberg Linda A. Hill Jon M. Jachimowicz Summer R. Jackson Leslie K. View Details

2004
Book

Birth of a Salesman: The Transformation of Selling in America

By: Walter A. Friedman

This book chronicles the remarkable metamorphosis of the American salesman from itinerant amateur to trained expert. From the mid-nineteenth century to the eve of World War II, the development of sales management transformed an economy populated by peddlers and... View Details

Keywords: Sales; Employees; Transformation; United States

Citation

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25 Jan 2011
First Look

First Look: Jan. 25

Technology Adoption Author:Diego A. Comin Publication:In Handbook of Economic Growth, edited by Philippe Aghion and Steven Durlauf. Elsevier, forthcoming Abstract We present a tractable model for analyzing... View Details

Keywords: Sean Silverthorne

Web

Marketing - Doctoral

Troncoso Jeremy Yang Dennis A. Yao David B. Yoffie Shunyuan Zhang Current HBS Faculty & Students by Interest Analytics Eva Ascarza Kris Johnson Ferreira Ayelet Israeli Michael Lingzhi Li Edward McFowland III... View Details

30 Jun 2015
First Look

First Look: June 30, 2015

Publications Forthcoming Berrett-Koehler Publishers What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms By: Heskett, James L., W. Earl Sasser, and Leonard A. Schlesinger Abstract—Based on decades of... View Details

Keywords: Carmen Nobel

18 May 2010
First Look

First Look: May 18

Economists: A Market Design Perspective Authors:Peter A. Coles, John Cawley, Phillip B. Levine, Muriel Niederle, Alvin E. Roth, and John J. Siegfried Publication:Journal of... View Details

Keywords: Martha Lagace

21 May 2020
Research & Ideas

Fighting the COVID Blues: Advice from Business Research

frustration through contempt, whether it’s a dismissive eye-roll or a sarcastic jab, Brooks says. Research by relationship scholar John M. Gottman found that couples who expressed contempt were more likely... View Details

Keywords: by Dina Gerdeman and Danielle Kost

27 Jan 2009
First Look

First Look: January 27, 2009

Working PapersWhen Does Domestic Saving Matter for Economic Growth? Authors:Philippe Aghion, Diego Comin, Peter Howitt, and Isabel Tecu Abstract Can a country grow faster by saving more? We address this question both theoretically and... View Details

Keywords: Martha Lagace

21 Feb 2012
First Look

First Look: Feb. 21

PublicationsThe Rise of the Modern Firm Authors:Geoffrey Jones and Walter A. Friedman, eds. Publication:Northampton, Mass: Edward Elgar Publishing, Inc., 2012 This authoritative volume focuses on the rise of modern firms, from their... View Details

Keywords: Sean Silverthorne

29 Jan 2019
First Look

New Research and Ideas, January 29, 2019

Sustainability. Past Roads and Future Prospects By: Bergquist, Ann-Kristin, Shawn A. Cole, John Ehrenfeld, Andrew A. King, and Auden Schendler Abstract— This working paper... View Details

Keywords: Dina Gerdeman

2018
Book

Kissinger the Negotiator: Lessons from Dealmaking at the Highest Level

By: James K. Sebenius, R. Nicholas Burns and Robert H. Mnookin (with a forward by Henry A. Kissinger)

As professors and practitioners with careers devoted to negotiation, we are often asked “Who are the world’s best negotiators? What makes them effective?” Inevitably Henry Kissinger’s name comes up as an elite, if controversial, negotiator from whom we can learn a... View Details

Keywords: History; Negotiation Process; Negotiation Tactics; Personal Development and Career; Negotiation Style; United States

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11 Sep 2012
First Look

First Look: September 11

they made by history, or do they make it? In Indispensable, Harvard Business School professor Gautam Mukunda offers an enticingly fresh look at how and when individual leaders really can make a difference. View Details

Keywords: Sean Silverthorne

31 Jan 2012
First Look

First Look: Jan. 31

PublicationsHow Leaders Kill Meaning at Work Authors:Teresa Amabile and Steven Kramer Publication:The McKinsey Quarterly, no. 1 (January 2012) Abstract Senior executives routinely undermine creativity, productivity, and commitment by... View Details

Keywords: Sean Silverthorne & Carmen Nobel

2008
Book

Greater Good: How Good Marketing Makes for Better Democracy

By: John A. Quelch and Katherine E. Jocz

Marketing has a greater purpose, and marketers, a higher calling, than simply selling more widgets, according to John Quelch and Katherine Jocz. In "Greater Good", the authors contend that marketing performs an essential societal function—and does so democratically.... View Details

Keywords: Economic Systems; Governing Rules, Regulations, and Reforms; Government and Politics; Marketing; Practice; Welfare

Citation

January 2010 (Revised August 2011)
Case

United Breaks Guitars

By: John A. Deighton and Leora Kornfeld

When social media propagate a complaint about poor customer service, an international media event ensues. How do viral videos spread and what can firms do about them? This case dissects an incident in which a disgruntled customer used YouTube and Twitter to spread a... View Details