Filter Results:
(607)
Show Results For
- All HBS Web (607)
- Faculty Publications (155)
Show Results For
- All HBS Web (607)
- Faculty Publications (155)
- 04 May 2007
- What Do You Think?
How Do Managers Think?
in which it is carried out. Joe Schmid observed that "both medical doctors and organizational managers work in cultures that are historically problem definition poor and solution rich. Their individual rewards systems are both driven View Details
Keywords: by Jim Heskett
- 10 Nov 2008
- What Do You Think?
How Much Can You Ask of Your Customers?
Business," Harvard Business Review, October 2008, pp. 60-69. James L. Heskett, W. Earl Sasser, Jr., and Joe Wheeler, The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable... View Details
Keywords: by Jim Heskett
- 06 Jul 2009
- What Do You Think?
Are You Ready to Manage in an Irrational World?
James Surowiecki) he may have influenced. In his book, Jacobs begins by asserting that, because each of us harbors our own perceptions of reality, "It turns out that most of what we thought we knew... View Details
Keywords: by Jim Heskett
- 21 Apr 2008
- Research & Ideas
The New Math of Customer Relationships
It's the E=MC2 of customer loyalty. Deeply satisfied employee = deeply satisfied customer = lifelong profit. Harvard Business School professor emeritus Jim Heskett and professor Earl Sasser have pursued this seemingly simple equation in... View Details
Keywords: by Sean Silverthorne
- 10 Jul 2000
- Research & Ideas
The State of the Markets
and the United States: Dr. Werner G. Seifert, chairman of Deutsche Borse (the German Stock Exchange) and an architect of the planned merger between his Frankfurt-based organization and the London Stock Exchange; James View Details
Keywords: by James E. Aisner
- 04 Sep 2008
- Working Paper Summaries
Wellsprings of Creation: Perturbation and the Paradox of the Highly Disciplined Organization
- Web
Courses by Title - Course Catalog
Elective Curriculum: Course Descriptions Last Updated: 10 Jun 2025 By Course Title View by Unit | View by Course Title | View by Faculty | Print... View Details
- Web
Courses by Faculty Unit - Course Catalog
Elective Curriculum: Course Descriptions Last Updated: 10 Jun 2025 By Unit View by Unit | View by Course Title | View by Faculty | Print View... View Details
- 03 Mar 2008
- Working Paper Summaries
Testing a Purportedly More Learnable Auction Mechanism
- 05 Mar 2008
- What Do You Think?
Where Will Management Innovation Take Us?
not clear. Many suggested that the kind of management innovation described by Gary Hamel in his new book, The Future of Management, will more likely occur as a result of forces outside the organization. Tony Gattis described the... View Details
Keywords: by Jim Heskett
- Web
Courses by Faculty - Course Catalog
Elective Curriculum: Course Descriptions Last Updated: 10 Jun 2025 By Faculty View by Unit | View by Course Title | View by Faculty | Print View... View Details
- Web
Courses by Faculty Unit - Course Catalog
Elective Curriculum: Course Descriptions Last Updated: 10 Jun 2025 By Unit View by Unit | View by Course Title | View by Faculty | Print View... View Details
- 11 AM – 12 PM EST, 13 Jan 2016
- Webinars: Trending@HBS
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
In their recently completed book by the same title, Professor Schlesinger and coauthors and fellow HBS faculty members James L. Heskett (emeritus) and W. Earl Sasser posit the following: that management has within its control the authority, and, they think, the... View Details
- 01 Dec 2008
- News
A Force for Good
coats and ties. The first time he dared to speak in class, he used the Canadian pronunciation of the word “schedule” — SHED-yool — and was none-too-gently mocked by his professor and classmates. One of the students in the classroom that... View Details
- 01 Aug 2022
- What Do You Think?
Does Religious Belief Affect Organizational Performance?
the leader's role in his book, Win From Within: Build Organizational Culture for Competitive Advantage. References: John P. Kotter and James L. Heskett, Corporate Culture and Performance (The Free Press,... View Details
Keywords: Re: James L. Heskett
- 03 Jan 2023
- What Do You Think?
How Would the Leadership Style of Girl Scouts' Frances Hesselbein Fare Today?
small business, for-profit management experience, her reputation was built in the nonprofit world. How would Frances Hesselbein’s style of leadership fare in today’s world? What do you think? Share your thoughts in the comments below. References: View Details
Keywords: Re: James L. Heskett
- 01 Sep 2022
- What Do You Think?
Is It Time to Consider Lifting Tariffs on Chinese Imports?
(iStockphoto/AvigatorPhotographer) Recently there has been talk, but no action, about eliminating some or all of the tariffs on Chinese imports that were instituted by the Trump administration. The debate involves salient arguments on... View Details
Keywords: Re: James L. Heskett
W. Earl Sasser
Earl Sasser is a Baker Foundation Professor at Harvard Business School and has been a member of the faculty there since 1969. He received a B.A. in Mathematics from Duke University in 1965, an MBA from the University of North Carolina in 1967, and a Ph.D. in... View Details
- 07 Aug 2018
- First Look
New Research and Ideas, August 8, 2018
Free Speech at Google In August 2017, Google fired James Damore, a 28-year-old software engineer who had been employed by the company since 2013. The move came after Damore penned an internal company memo... View Details
Keywords: by Sean Silverthorne