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All HBS Web
(447)
- News (113)
- Research (269)
- Events (1)
- Multimedia (1)
- Faculty Publications (170)
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- November 2004
- Teaching Note
G.G. Toys (TN)
By: Dennis Campbell and Susan L. Kulp
Teaching Note to (9-105-005).
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Keywords:
Accounting Industry
- November 2001 (Revised October 2017)
- Supplement
Store24 (B): Service Quality and Employee Skills
By: Frances X. Frei and Dennis Campbell
Supplements the (A) case.
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Frei, Frances X., and Dennis Campbell. "Store24 (B): Service Quality and Employee Skills." Harvard Business School Supplement 602-097, November 2001. (Revised October 2017.)
- September 2009
- Article
A Detailed Analysis of the Reduction Mammaplasty Learning Curve: A Statistical Process Model for Approaching Surgical Performance Improvement
By: Matthew Carty MD, Rodney Chan, Robert S. Huckman, Daniel C. Snow and Dennis Orgill
Background: The increased focus on quality and efficiency improvement within academic surgery has met with variable success among plastic surgeons. Traditional surgical performance metrics, such as morbidity and mortality, are insufficient to improve the... View Details
Keywords:
Experience and Expertise;
Health Care and Treatment;
Medical Specialties;
Outcome or Result;
Performance Efficiency;
Performance Improvement
Carty, Matthew, MD, Rodney Chan, Robert S. Huckman, Daniel C. Snow, and Dennis Orgill. "A Detailed Analysis of the Reduction Mammaplasty Learning Curve: A Statistical Process Model for Approaching Surgical Performance Improvement." Plastic and Reconstructive Surgery 124, no. 3 (September 2009): 706–714.
- 08 Jul 2014
- First Look
First Look: July 8
investigates the effect of pay for performance in firms, yet less is known about the effect of non-financial rewards, especially in organizations that hire individuals to perform tasks with positive social spillovers. We conduct a field experiment in which agents...
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Keywords:
Carmen Nobel
- April 2008
- Teaching Note
Central Bank: The ChexSystemsSM QualiFile® Decision (TN)
By: Dennis Campbell and Francisco de Asis Martinez-Jerez
Teaching Note for [208029].
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- October 2006 (Revised July 2007)
- Case
China Resources Corporation (A): 6S Management
By: Dennis Campbell and David Lane
In 2006, Jiang Wei, CFO of China Resources Corporation, was seeking to implement a variety of new management control systems in a complex diversified corporation during a period of rapid economic expansion in mainland China. Instilling efficiency, productivity,...
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Keywords:
Accounting;
Business Conglomerates;
Governance Controls;
Balanced Scorecard;
Management Systems;
Performance Improvement;
Business Strategy;
China
Campbell, Dennis, and David Lane. "China Resources Corporation (A): 6S Management." Harvard Business School Case 107-013, October 2006. (Revised July 2007.)
- 24 Apr 2012
- First Look
First Look: April 24
mitigate these frictions. Read the paper: http://www.hbs.edu/research/pdf/09-116.pdf Sustainable Cities: Oxymoron or the Shape of the Future? Authors:Robert G. Eccles, Annissa Alusi, Amy C. Edmondson, and Tiona Zuzul Publication:Chap. 18 in Infrastructure...
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Keywords:
Carmen Nobel
- 21 Aug 2018
- First Look
New Research and Ideas, August 21, 2018
new world. Typical approaches used by legacy players such as using technology to improve efficiency, encouraging business units to do digital experiments, or launching independent units to spur innovation have met with limited success....
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Keywords:
Dina Gerdeman
- 07 May 2013
- First Look
First Look: May 7
Quality Competition? By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei Abstract—When does increased service quality competition lead to customer defection, and which customers are most likely to defect? Our empirical analysis of...
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Keywords:
Carmen Nobel
- February 2003 (Revised March 2004)
- Case
Store24
By: Susan L. Kulp, V.G. Narayanan and Dennis Campbell
Illustrates how nonfinancial performance measures can be used to manage a business and evaluate the success of a strategy.
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Keywords:
Business or Company Management;
Balanced Scorecard;
Performance Evaluation;
Strategy;
Retail Industry
Kulp, Susan L., V.G. Narayanan, and Dennis Campbell. "Store24." Harvard Business School Case 103-058, February 2003. (Revised March 2004.)
- January 2020 (Revised June 2020)
- Case
Handelsbanken: Going Digital
By: Dennis W. Campbell and Kerry Herman
Campbell, Dennis W., and Kerry Herman. "Handelsbanken: Going Digital." Harvard Business School Case 120-049, January 2020. (Revised June 2020.)
- January 2008 (Revised April 2008)
- Teaching Note
Pilgrim Bank (B): Customer Retention (TN)
By: Frances X. Frei and Dennis Campbell
Teaching Note for [602095].
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- January 2008 (Revised April 2008)
- Teaching Note
Pilgrim Bank (A): Customer Profitability (TN)
By: Frances X. Frei and Dennis Campbell
Teaching Note for 602104.
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- June 2001 (Revised July 2001)
- Case
Boston Lyric Opera
By: Robert S. Kaplan and Dennis Campbell
The Boston Lyric Opera was the fastest growing opera company in North America during the 1990s. Having successfully completed a move to a larger facility in 1999, the board and general director recognize the need to develop a formal strategic planning and governance...
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Keywords:
Balanced Scorecard;
Strategic Planning;
Arts;
Growth and Development Strategy;
Governing and Advisory Boards;
Fine Arts Industry;
Massachusetts
Kaplan, Robert S., and Dennis Campbell. "Boston Lyric Opera." Harvard Business School Case 101-111, June 2001. (Revised July 2001.)
- August 2005 (Revised March 2006)
- Case
Moneyball (A): What Are You Paying For?
By: Frances X. Frei, Dennis Campbell and Eliot Sherman
Explores the contextual elements of Major League Baseball and presents data to allow for an analytic examination of alleged market inefficiencies within the sport.
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Keywords:
Market Design;
Performance;
Sports;
Compensation and Benefits;
Sports Industry;
United States
Frei, Frances X., Dennis Campbell, and Eliot Sherman. "Moneyball (A): What Are You Paying For?" Harvard Business School Case 606-025, August 2005. (Revised March 2006.)
- August 2005
- Supplement
Moneyball (B): Do You Get What You Pay For?
By: Frances X. Frei, Dennis Campbell and Eliot Sherman
Frei, Frances X., Dennis Campbell, and Eliot Sherman. "Moneyball (B): Do You Get What You Pay For?" Harvard Business School Supplement 606-026, August 2005.
- August, 2022
- Article
Billing and Insurance-Related Administrative Costs: A Cross-National Analysis
By: Barak D. Richman, Robert S. Kaplan, Japees Kohli, Dennis Purcell, Mahek Shah, Igna Bonfrer, Brian Golden, Rosemary Hannam, Will Mitchell, Daniel Cehic, Garry Crispin and Kevin A. Schulman
Billing and insurance-related costs are a significant source of wasteful health care spending in Organization for Economic Cooperation and Development nations, but these administrative burdens vary across national systems. We executed a microlevel accounting of these...
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Richman, Barak D., Robert S. Kaplan, Japees Kohli, Dennis Purcell, Mahek Shah, Igna Bonfrer, Brian Golden, Rosemary Hannam, Will Mitchell, Daniel Cehic, Garry Crispin, and Kevin A. Schulman. "Billing and Insurance-Related Administrative Costs: A Cross-National Analysis." Health Affairs 41, no. 8 (August, 2022): 1098–1106.
- 29 Apr 2014
- First Look
First Look: April 29
Publications August 2013 Journal of Financial Economics X-CAPM: An Extrapolative Capital Asset Pricing Model By: Barberis, Nicholas, Robin Greenwood, Lawrence Jin, and Andrei Shleifer Abstract—Survey evidence suggests that many investors form beliefs about future...
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Keywords:
Sean Silverthorne
- 24 Nov 2009
- First Look
First Look: Nov. 24
divisions. Our two studies allow us to demonstrate that spontaneous within-game dialogue and manipulated pre-game talk lead to the same results. Download the paper: http://www.hbs.edu/research/pdf/10-039.pdf PublicationsCost Structure Patterns in the Asset Management...
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Keywords:
Martha Lagace
- 20 Mar 2012
- First Look
First Look: March 20
http://www.springer.com/economics/development/book/978-1-4614-1878-8?changeHeader Employee Selection as a Control System Authors:Dennis Campbell Publication:Journal of Accounting Research (forthcoming) Abstract Theories from the...
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Keywords:
Sean Silverthorne