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  • All HBS Web  (1,179)
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    • News  (420)
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    • Events  (6)
    • Multimedia  (7)
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← Page 13 of 1,179 Results →
  • Teaching Interest

Managing Service Operations - MBA Elective Curriculum

By: Ryan W. Buell

World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course investigates the distinct challenges inherent in leading service operations, which make up... View Details

Keywords: Service Delivery; Customer Satisfaction; Customer Loyalty; Quality; Employees; Service Models; Service Industry
  • January 2016 (Revised March 2016)
  • Case

Whither the Weather (Company): Forecasting 2016

By: Rosabeth Moss Kanter and Jonathan Cohen
CEO David Kenny led the transformation of the Weather Company from a television business to a Big Data technology company from 2012 until 2016, when IBM acquired its digital assets. This case discusses major decisions taken by Kenny starting in 2014 as he sought to... View Details
Keywords: Weather Company; IBM; Digital; Technology; David Kenny; Television; Weather Channel; Legacy Business; Mainstream; Newstream; Reorganization; Acquisitions; Transformation; Information Technology; Television Entertainment; Acquisition; Consolidation; Change; Leadership
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Kanter, Rosabeth Moss, and Jonathan Cohen. "Whither the Weather (Company): Forecasting 2016." Harvard Business School Case 316-143, January 2016. (Revised March 2016.)

    Getting Smarter About Smart Buildings

    We’re seeing renewed energy around smart buildings as organizations, their landlords, and developers consider what it will take to facilitate the return of more employees to physical workspaces post-pandemic. In particular, they are thinking about how... View Details

    • 25 Oct 2017
    • Research & Ideas

    Will Machine Learning Make You a Better Manager?

    the firm will all rely on data science capabilities.” In short, to be competitive next decade, most companies should be thinking today about investing in data-driven technologies such as data analytics,... View Details
    Keywords: by Michael Blanding; Information Technology
    • December 2014
    • Article

    The Discipline of Business Experimentation

    By: Stefan Thomke and Jim Manzi
    The data you already have can't tell you how customers will react to innovations. To discover if a truly novel concept will succeed, you must subject it to a rigorous experiment. In most companies, tests do not adhere to scientific and statistical principles. As a... View Details
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    Thomke, Stefan, and Jim Manzi. "The Discipline of Business Experimentation." Harvard Business Review 92, no. 12 (December 2014): 70–79.
    • Blog Post

    Health Care Transparency: The Fox Is Guarding the Chicken Coop in Washington Again

    By: Regina E. Herzlinger

    Now that more people can shop directly for their own health insurance under the Affordable Care Act, they have been transformed from potential patients to consumers, and like any other consumers of goods or services, they want to know if what they're buying is any... View Details

    Keywords: Transparency; Health Care; Health Insurance; Health Care and Treatment; Health Industry
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    Herzlinger, Regina E. "Health Care Transparency: The Fox Is Guarding the Chicken Coop in Washington Again." Huffington Post, The Blog (March 24, 2014). http://www.huffingtonpost.com/regina-e-herzlinger/health-care-transparency_b_5022531.html.
    • Article

    Wealth-Making in Nineteenth and Early Twentieth Century Britain: Industry v. Commerce and Finance

    By: Tom Nicholas
    This paper refutes the hypothesis put forward by W.D. Rubinstein that a disproportionately large share of Britain's wealth makers were active in commercial and financial trades in London. We use a data set of businessmen active in nineteenth- and early... View Details
    Keywords: Trade; Finance; Commercialization; Mathematical Methods; Wealth and Poverty; Great Britain; London
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    Nicholas, Tom. "Wealth-Making in Nineteenth and Early Twentieth Century Britain: Industry v. Commerce and Finance." Business History 41, no. 1 (January 1999).

      The Discipline of Business Experimentation

      The data you already have can't tell you how customers will react to innovations. To discover if a truly novel concept will succeed, you must subject it to a rigorous experiment. In most companies, tests do not adhere to scientific and statistical principles. As... View Details
      • 16 May 2015
      • Blog Post

      Using an MBA to Reimagine the Music Industry

      Monica. In her free time she also tours as the drummer for artist M.I.A (no big deal!). Why did you decide to come to HBS? I decided to come to HBS because I wanted to learn about other industries who had also been hit by severe... View Details
      • 29 Jan 2014
      • Research & Ideas

      Super Bowl Ads for Multitaskers

      utilizes data from households across the country that install a set-top box alongside their television that analyzes second by second what family members watch. At the same time, Kantar records everything that is shown on every station,... View Details
      Keywords: by Michael Blanding; Advertising; Sports
      • 26 Feb 2018
      • Research & Ideas

      The Airbnb Effect: Cheaper Rooms for Travelers, Less Revenue for Hotels

      traditionally earned their biggest margins when rooms were scarce and customers were forced to pay higher rates—such as in Midtown Manhattan on New Year's Eve. And it's good news for travelers who don't have to pay through the roof to get a roof over their heads during... View Details
      Keywords: by Dina Gerdeman; Travel

        Suraj Srinivasan

        Suraj Srinivasan is the Philip J. Stomberg Professor of Business Administration, a member of the Accounting and Management faculty unit, and chair of the View Details

        Keywords: accounting industry; financial services

          Karim R. Lakhani

          Karim R. Lakhani is the Dorothy & Michael Hintze Professor of Business Administration at the Harvard Business School. He specializes in technology management, innovation, digital transformation and artificial... View Details

          Keywords: biotechnology; communications; computer; health care; high technology; information technology industry; internet; pharmaceuticals; software; video games
          • 2024
          • Book

          Fintech, Small Business & the American Dream: How Technology Is Transforming Lending and Shaping a New Era of Small Business Opportunity

          By: Karen G. Mills
          The second edition of Fintech, Small Business & the American Dream, builds on the groundbreaking 2019 book with new insights on how technology and artificial intelligence are transforming small business lending. This ambitious view covers the significance of... View Details
          Keywords: Fintech; AI; AI and Machine Learning; Small Business; Economy; Technology Adoption; Credit; Financing and Loans; Analytics and Data Science
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          Mills, Karen G. Fintech, Small Business & the American Dream: How Technology Is Transforming Lending and Shaping a New Era of Small Business Opportunity. 2nd Edition, NY: Palgrave Macmillan, 2024.
          • 19 Nov 2018
          • Sharpening Your Skills

          E-Santa: Is Retail Ready for Digital Christmas?

          Banning Big Box Stores Can Hurt Local Retailers Research shows how regulations designed to protect independent retailers from big box competition may backfire. Empathy: The Brand Equity of Retail Retailers... View Details
          Keywords: by Sean Silverthorne; Retail
          • Teaching Interest

          Overview

          By: Rob Markey

          Managing Service Operations - MBA Elective Curriculum

          World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course... View Details

          Keywords: Customer Lifetime Value; Customer Centric Initiative; Customer Engagement; Service Management; Service Profit Chain; Service Design; Service Models; Service Excellence; Customer Focus and Relationships; Customer Satisfaction; Customer Value and Value Chain; Service Delivery; Service Operations
          • 01 Feb 2016
          • Research & Ideas

          CEOs and Coaches: How Important is Organizational 'Fit?'

          team. And these findings hold value in the world of corporate hiring, as well. In 1996, Jeff Borland and Jeanette Ngaire Lye studied data on Australian football coaches to investigate whether a good match plays a role in a coach’s... View Details
          Keywords: by Boris Groysberg & Abhijit Naik; Sports
          • November 2007 (Revised December 2008)
          • Background Note

          China Rising: An Economic Snapshot

          "China Rising: An Economic Snapshot" provides readers with an overview of China's economic transformation, relying on economic data from a variety of sources. It is organized into three sections: (1) "The Big Picture" explores macroeconomic indicators, as well as those... View Details
          Keywords: Developing Countries and Economies; Macroeconomics; Microeconomics; Local Range; Globalized Economies and Regions; Business and Government Relations; China
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          Abrami, Regina M., and Weiqi Zhang. "China Rising: An Economic Snapshot." Harvard Business School Background Note 308-064, November 2007. (Revised December 2008.)
          • Article

          Audit Personnel Salaries and Audit Quality

          By: Jeffrey L. Hoopes, Kenneth J. Merkley, Joseph Pacelli and Joseph H. Schroeder
          This study examines the relation between audit personnel salaries and office-level audit quality. We measure audit personnel salaries at the associate, senior, and manager ranks for Big 4 audit offices from 2004 to 2013, using unique individual-auditor-level data... View Details
          Keywords: Audit Personnel Salary; Audit Quality; Salary Determinants; Audit Fees; Accounting Audits; Quality; Wages
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          Hoopes, Jeffrey L., Kenneth J. Merkley, Joseph Pacelli, and Joseph H. Schroeder. "Audit Personnel Salaries and Audit Quality." Review of Accounting Studies 23, no. 3 (September 2018): 1096–1136.
          • July 9, 2019
          • Article

          Setting Better Sales Goals with Analytics

          By: Doug J. Chung, Isabel Huber, Vinay Murthy, Varun Sunku and Marije Weber
          Sales compensation is a critical lever in motivating a salesforce and driving growth in the business-to-business sector: Studies show that revising compensation in line with market trends can have a 50% greater impact on sales than advertisements have, for instance. A... View Details
          Keywords: Analytics; Salesforce Management; Compensation and Benefits; Motivation and Incentives; Goals and Objectives
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          Chung, Doug J., Isabel Huber, Vinay Murthy, Varun Sunku, and Marije Weber. "Setting Better Sales Goals with Analytics." Harvard Business Review (website) (July 9, 2019).
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