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  • 01 Jun 2023
  • HBS Case

A Nike Executive Hid His Criminal Past to Turn His Life Around. What If He Didn't Have To?

call for greater equity by revamping their hiring practices, research shows that a blemished past continues to impede many workers as they attempt to launch and advance their careers. A record of incarceration can be an especially huge... View Details
Keywords: by Dina Gerdeman; Apparel & Accessories
  • Web

Leadership - Faculty & Research

voluntary reskilling and retraining, but the workers will need to take responsibility for their own futures. Those who opt in will gain valuable skills and have a future with the company; those who don't may... View Details
  • 25 Jun 2018
  • Research & Ideas

In America, Immigrants Really Do Get the Job Done

towards skilled workers remain largely unchanged so far, Kerr agrees that the current system is very inefficient. (He discusses how to improve competitiveness in his new book.) Anti-immigrant rhetoric could... View Details
Keywords: by Michael Blanding; Agriculture & Agribusiness; Technology; Service
  • 01 Nov 2020
  • Research & Ideas

Good Leadership Is an Act of Kindness

Decision-Making in Your Organization What the Stockdale Paradox Tells Us About Crisis Leadership The COVID Two-Step for Leaders: Protect and Pivot Keep Your Weary Workers Engaged and Motivated According to a recent Gallup survey, less... View Details
Keywords: by Boris Groysberg and Susan Seligson
  • 15 Oct 2020
  • Research & Ideas

IT Job Wages Are No Longer 'Exceptional'

internet, especially in high-tech clusters—geographic regions where skilled worker wages increased faster than in the rest of the country. To chart the rise and fall of IT salaries, the researchers examined... View Details
Keywords: by Rachel Layne; Information Technology
  • 24 Jan 2012
  • First Look

First Look: Jan. 24

Publication:Organization Science (forthcoming) Abstract How workers experience and express status loss in organizations has received little scholarly attention. I conducted a qualitative study of a French high-tech company that had... View Details
Keywords: Sean Silverthorne
  • 08 Dec 2020
  • Research & Ideas

Why Companies Hunt for Talent on Digital Platforms, Not in Resume Piles

can go out and find everyone who has the skill listed on a platform like GitHub,” Koning says. Workers can also benefit from the rise in recruiting. They might receive requests from companies that weren’t on... View Details
Keywords: by Michael Blanding; Employment
  • July – August 2011
  • Article

Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units

By: I. M. Nembhard and A. L. Tucker
Dynamic service settings-characterized by workers who interact with customers to deliver services in a rapidly changing, uncertain, and complex environment (e.g., hospitals)-play an important role in the economy. Organizational learning studies in these settings have... View Details
Keywords: Experience and Expertise; Customer Focus and Relationships; Learning; Health Care and Treatment; Service Delivery; Performance Improvement; Quality; Groups and Teams; Cooperation; Health Industry
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  • 26 Jun 2020
  • Research & Ideas

Why Japanese Businesses Are So Good at Surviving Crises

action.” Yakult delivers water and instant noodles to survivors They are called the “Yakult Ladies,” a team that delivers probiotic drinks manufactured by Yakult to customers’ homes. Shortly after the earthquake and tsunami destroyed Fukushima, CEO Hiromi Watanabe... View Details
Keywords: by Dina Gerdeman
  • 09 Jan 2012
  • Research & Ideas

Location, Location, Location: The Strategy of Place

skilled workers. Sometimes it's best to avoid following the herd and seek out an original niche. That was the road taken by animation studio Pixar, which established itself near the mudflats of Emeryville, across the bay from San... View Details
Keywords: by Dina Gerdeman
  • 12 Feb 2019
  • First Look

New Research and Ideas, February 12, 2019

trials be run in-house or outsourced? Should Carson hire employees who might eventually be laid off—an unpopular option in Japan—or could he find a company with enough cultural sensitivity to run the trials in Asia? Carson would have to rely on his intrapreneurial... View Details
Keywords: Dina Gerdeman
  • 19 Apr 2004
  • Research & Ideas

Birth of the American Salesman

provided political and religious groups with a way to compete against their rivals for followers. Moreover, with more fluid class boundaries than in European countries, the skills of salesmanship, especially beginning in the late... View Details
Keywords: by Laura Linard
  • Web

Faculty & Researchers - Managing the Future of Work

related to the workforce, including the skills gap, degree inflation, care economics, the role of artificial intelligence in employment outcomes, the effectiveness of social entrepreneurs in improving education to employment outcomes,... View Details
  • 13 Jun 2022
  • Research & Ideas

Extroverts, Your Colleagues Wish You Would Just Shut Up and Listen

150 MBA students about the listening skills of their classmates. After ranking themselves on a personality scale, students were asked to answer four questions, including: “If you were having a conversation with [classmate], to what extent... View Details
Keywords: by Pamela Reynolds
  • Web

The Gift of Global Talent

Possible The Plight of the Graying Tech Worker William R. Kerr 28 Mar 2019 | Sloan Management Review A skilled would-be immigrant says Trump doomed his American dream Michelle Mark 02 Mar 2019 | Business... View Details
  • Web

Health Care - Faculty & Research

top U.S. health administration schools and a recent article in the Lancet, our educational systems focus their curricula on isolated,theoretical subjects, such as analytics and quantitative problem solving, rather than the team-oriented, practical problem-solving View Details
  • 21 Sep 2020
  • Research & Ideas

Are You Sabotaging Your Own Company?

During World War II, the predecessor to the US Central Intelligence Agency produced a secret field manual detailing how “citizen-saboteurs” could disrupt the operations of enemy organizations. In addition to inflicting physical damage, the manual notes that View Details
Keywords: by Dina Gerdeman
  • 22 Apr 2019
  • Research & Ideas

Why Salespeople Struggle at Leading

not about how well you answered questions in an interview. You need to put in place processes that give you more data about the person’s behavioral fit.” And once on staff, workers benefit from constructive feedback. So companies should... View Details
Keywords: by Dina Gerdeman
  • Blog

Is AI Coming for Your Job?

The launch of ChatGPT seems to have reignited doomsday fears about artificial intelligence (AI) replacing workers en masse. Are these fears prescient or overblown? A recent survey shows 62 percent of Americans think AI will majorly impact... View Details
  • 09 Apr 2007
  • Research & Ideas

Industry Self-Regulation: What’s Working (and What’s Not)?

drafted to be widely applicable. It applies to factories, drycleaners, consultants, all types of organizations. Questions we're asking include: Does adopting ISO 9000 increase the skills of workers because... View Details
Keywords: by Martha Lagace